题目内容

Tips For Choosing A Career

    Choosing a career is one of the most important decisions you will ever make. While selecting a career can be a difficult process, the following tips can make this process easier for you.

    Careful reading about potential careers is vital. ______71_______ It’s important to collect information such as career descriptions, career outlooks, employment statistics, educational requirements, and potential earnings.

    ______72_______ Do this frequently since these lists keep changing. A “hot job” today may not be “hot ” next year or the year after next year. When evaluating these lists, keep in mind your interests, skills and job satisfaction requirements.

    Find a mentor（指导者）. Many colleges and employers have a formal mentoring program. ____73_______ It is a great way to learn about a career, and a mentor can provide valuable networking opportunities.

    Interviewing people in the field is an excellent way to learn about the various aspects of a career._____74_______ Informational interviews often change a person’s perspective about an occupation. You can find interview candidates by asking friends, teachers and neighbors. You can also contact relevant professional associations and societies and visit appreciate social and professional networking sites online.

    The skills required for a career are an essential factor for an individual’s potential for success in that career. Write a list of the skills needed for a particular field. Place a check next to each skill you possess._____75______

A.    Look for lists of “hot jobs” on the Internet and in magazines.

B.    The more checks you make, the more likely this field is right for you.

C.    You will discover detailed information about careers that you were not aware of.

D.    Potential careers are the jobs which you will have in the future.

E.    At last, please count the number of checks you have.

F.    Doing this may also provide good social communication opportunities.

G.    Also, formal mentoring organizations are available that match mentors with individuals.

CAGFB

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For many men and women today ,the image that a watch communicates is more important  than the time it tells. “Complications”-----features that go beyond simple timekeeping-----are an important part of a watch’s image. Today’s watches offer a host of complications that suit almost  any personality. These features include altitude trackers ,compasses, lunar calendars, USB drivers ,and even devices that measure the effectiveness of golf swings!

Creativity is also a key element in today’s watches ,for men as well as women. The Japanese watchmaker Tokyoflash makes watches that don’t even look like watches .The company’s popular Shinshoku model uses different color lights to tell the time .It looks more like a futuristic bracelet than a watch .Another Japanese watchmaker , EleeNo, makes a “handless” watch .Using a ring of circles to keep time, this watch makes an excellent conversation piece.

    In the past, the image of a man’s watch was quite different from that of a woman’s. Men’s watches tend to be bolder, larger, and more complicated than women’s watches, which were more likely to look like jewelry. Today, the differences between men’s and women’s watches are disappearing. Watchmakers are adding diamonds to their fine watches for man. And for women, they’re designing larger watches that contain complications. For example, some women’s watches now have calendars that show the phrases of the moon. Others show the time in two different cities, a handy function for business travelers. However, women still pay more attention than most men to the external beauty of a watch. And unlike men, women are still more likely to purchase watches that suit particular items in their wardrobes.

According to the passage, one type of watch complications can show you ___________.

   A. appointments for the day            B. which direction is north

   C. how much weight you’ve put on      D. a list of telephone numbers

What is the true information about the watch made by EleeNo?

   A. It uses different hands to keep time.    B It’s rather popular

   C. It doesn’t look like a watch           D. It’s much fun to talk about

What is the main topic of this article?

   A. Why women are likely to buy more watches than men?

   B. The differences between men’s and women’s watches.

   C. Current trends in the watch industry.

   D. Useful tips for purchasing watches.

The month of May is not only a graduation month in the US, but also a month when some families hold reunions．Have you ever considered why it is important that families get together in one place for a particular time? I believe the reason is honor．
Family reunions are a time we can take out of our busy schedules and spend quality time with our extended families（大家庭）．It is a time when we can make our sisters, brothers, aunts, uncles, grandparents, and others we love a priority （首要事情）in our life．
Some reunions take place over a picnic lunch and some last a whole weekend．They can be costly and are sometimes crazy．But the truth is, when people you love grow up and move away, getting together for a family reunion and holding that family bond together is so important．
Family reunions build a renewed closeness as we mix with our relatives．We sit and talk about old times and listen to the stories that our older and wiser relatives love to share．As the children run and play and get to know each other, we sit and revisit our childhood memories and enjoy the short time we have together．
The best part of a family reunion is the time spent simply being around the people you care about A reunion shows how important it is to take time for each other．When you receive a family reunion invitation, make it a priority in your life．It's a great chance to see your relatives once again, give them a big hug and enjoy the time you have with them．Life is too short not to!
【小题1】What would be the best title for the passage?

A．How to attend a family reunion?B．What is a family reunion?
C．Tips for a family reunion．D．Make time to attend a family reunion．
【小题2】"Family reunions" in the passage means that you____．
A．talk with your wife or husbandB．get together with your relatives
C．communicate with your childrenD．have a dinner with your parents
【小题3】Family reunions can help you____．
A．solve your problemsB．kill time when you are bored
C．improve the relation with your relatives D．find more relatives who live far away
【小题4】What does the underlined sentence "Life is too short not to" in the last paragraph mean?
A．Family reunions are very important．
B．Family reunions are common．
C．Our life is very short．
D．Attending family reunions is uneasy．

下面文章中有五处（第81-85题）需要添加小标题。请从以下选项（A、B、C、D、E和F）中选出符合各段意思的小标题。选项中有一项是多余选项。
A. Use business recordings
B. Speak slowly and clearly
C. Learn telephone manners
D. Practice often with a friend
E. Always be considerate of your friends
F. Make sure you understand the other speaker
Telephone tips
If the phone rings and someone speaks in English, don’t be afraid to answer it! The fear of talking on the phone in a second language will disappear if you practice often. Here are a few tips for helping you improve your ability to answer a call in English.
81._______________
Listening to someone speaking in a second language over the telephone can be very challenging because you cannot see the person you are trying to hear. However, it may be even more difficult for the person you are talking with to understand you. You may not realize that your pronunciation isn’t clear because your teacher and fellow students know and understand you. Pay special attention to your weak areas of your pronunciation when you are on the phone.
82._______________
Don’t pretend to understand everything you hear over the telephone. Even native speakers ask each other to repeat and confirm information from time to time. This is especially important if you are taking a message for someone else. Learn the appropriate expressions that English speakers use when they don’t hear something properly. Don’t be afraid to remind the person to slow down more than once. Keep your telephone in an area that is away from other noise distractions such as a radio or television.
83._______________.
Ask another student to practice talking on the phone with you. You might choose one night a week and take turns phoning each other at a certain time. Try to talk for at least fifteen minutes. You can talk socially, or role play different scenarios in a business environment. The most important thing about practicing telephone English is that you are not able to see each other’s mouths.
84. _______________. 
There are many ways to get free telephone English practice. After business hours, you can call and listen to recorded messages. Write down what you hear the first time, and then call back and check if your notes are accurate. Make sure you have a pen handy so that you can repeat the information and check your comprehension.
85._______________.
The way that you speak to your best friend on the phone is very different from the way you should speak to someone in a business setting. Many speakers make the mistake of being too direct on the telephone. It is possible that the person on the other line will think that you are being rude on purpose if you don’t use formal language in certain situations. Sometimes just one word such as could or may is necessary in order to sound polite. Take the time to learn how to answer the phone and say goodbye in a polite manner, as well as all the various ways one can start and end a conversation casually.
Listening to someone on the telephone is like listening to a taped recording in class. The only difference is that you have to talk back! Follow the tips above and remember that practice makes perfect!

No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.

    Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.

    Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.

    Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.

    Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.

    Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.

Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.

1.What does the passage mainly talk about?

A. Importance of dealing with customer complaints.

B. Effects of customer complaints on business.

C. Tips for handling complaints from customers.

D. Several factors resulting in customer complaints.

2.The author thinks that customer complaints _____________.

A. are easy to deal with                   B. are really quite annoying

C. can actually be avoided                 D. are sometimes beneficial

3.The underlined word “authentic” in Paragraph 3 most probably means _______.

A. touching        B. believable          C. attractive         D. clever

4.According to the passage, what is the first thing you should do when facing the customer complaints?

A. Showing sincere attitude.

B. Making an honest apology.

C. Making an absolute promise.

D. Listening to the complaint attentively.

 

It’s a nightmare for Huazhong University of Science and Technology （HUST）: within a week，two students committed suicide by jumping off dorm buildings．对于整个华中科技大学来说，这简直就是场噩梦：一周之内，两名学生在宿舍跳楼自杀。

Officials from the university are reluctant to give interviews．校方官员们不愿接受采访。

“We had a hard time calming down students who were shocked at the suicides,” said Zhang Jingyuan，one official of HUST．

“Media coverage may arouse some students’ negative emotions again．Suicide can be contagious,” Zhang said．他说，“媒体的报道将会再次引发学生的消极情绪，自杀是会传染的。”

The university reacted promptly to the first suicide on October 23．对于今年10月23号发生的第一起自杀事件，华中科技大学迅速做出应急措施。

Advisors and class leaders conducted dorm-to-dorm checks to find students suffering depression．Then psychologists offered one-on-one counseling to them．辅导员和班长们走访了每个宿舍，找出遭遇抑郁的学生。然后，心理咨询师会为这些学生提供一对一的心理咨询。

Notice boards publicizing tips for identifying peers’ mental problems and offering help were set up in front of dorm buildings．Leaflets carrying similar information were handed out to each dorm．宿舍楼前竖起一些布告栏，为同学们普及关于如何发现身边人遭遇心理问题并提供帮助的小贴士。印有类似内容的小册子也被分发给每个寝室。

However，the second suicide came seven days later．然而，七天后，第二起自杀事件发生了。

Both students were described as men of few words．Their schoolmates didn’t see anything to indicate suicide．据周围人描述，这两名学生都很少言寡语。他们的同学都没有觉察到任何自杀前的征兆。

Zhang revealed that the two students had been bothered by mental disorders．But the school didn’t know this until the students’ close friends outside school and their parents unveiled the truth after the suicides．章劲元透露，这两名学生曾经饱受心理疾病的困扰。但是学校对此并不知情，他们校外的好友和家长也是在自杀事件发生后才说出实情。

According to Zhang，there are only three full-time counselors working in the university’s counseling center for its 60,000 students．He complained: “It’s unrealistic to rely only on counselors to detect students’ mental problems．”据章劲元说，全校共有六万名学生，但学校的心理咨询中心只有三位全职心理咨询师。他抱怨说：“仅仅依靠心理咨询师来察觉学生的心理问题，这是不现实的。”

Effective prevention comes from long-term education for life instead of temporary intervention to meet an emergency，said Hu Yi’an．Hu delivers a course of lectures on life and death at Guangzhou University．He worries that universities have paid little attention to education for life．有效的预防来自于长期的生命教育，而并非遭遇紧急状况时的临时干预，胡毅安（音译）说。他在广州大学教授以生命和死亡为主题的课程。他为各大高校给予生命教育的关注少之又少而担忧。

“Education for life helps students respect and love life so they won’t resort to ending their lives when they have difficulties,” said Hu．“生命教育可以帮助学生尊重、热爱生命，这样一来，当他们遇到困难的时候就不会选择结束生命了,” 胡毅安说。

According to Hu，the principles can be incorporated into everyday teaching．胡毅安还表示，这些观念可以融入到日常教学中去。

Hu is also concerned that some universities are conveying discriminatory message that will hold back students from seeking help．胡老师也很担心一些大学传递出带有歧视性的信息会使得学生们不愿去寻求帮助。

When HUST conducted the dorm-to-dorm examination，students with poor academic performance were paid special attention．In March，Peking University also released a controversial policy，which required teachers to have a chat with students “with biased thinking”．当华中科技大学校方挨个宿舍进行走访时，学习成绩较差的学生也被给予了特别关照。三月份，北京大学也推行了一项备受争议的政策，该新规要求教师们要找那些学生中的“激进分子”谈话。

However，Hu suggested that students step out of their comfort zone to seek real-life communication．

1.The underlined word “reluctant” in paragraph 2 probably means “       ”．

A．willing

B．unhappy

C．refused

D．decided

2.Which measure the university took to the first suicide is incorrect?

A．Conducting checks to find out the students’ depression．

B．Offering counseling to the students．

C．Setting up notice boards publicizing tips for identifying peers’ mental problems and offering help．

D．Handing out leaflets to each student．

3.Which of the following is right according to the text?

A．Officials of HUST were willing to give the details about the suicide．

B．HUST didn’t respond to the first suicide．

C．What the university about the suicide was a success．

D．Their close friends and parents did know the students had mental disorder．

4.What’s the main idea of the passage?

A．Two students of HUST committed suicide．

B．What can we do to prevent the student’s suicide?

C．The reasons why the students committed suicide．

D．The dangers in the universities in China．

 

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