题目内容

Business is improving but much more hard work and common sense will be       before any profits can be realized.

A.put up with            B.called for             C.gone through            D.taken up

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完形填空(共20小题;每小题1分,满分20分)

阅读下面短文,从短文后所给的四个选项A、B、C、D中,选出可以填人空白处的最佳答案,并在答题卡上将该项涂黑。

Once a group of tourists who were staying at a hotel in Birmingham were having dinner in the restaurant. Fish was brought in and while they were   16  it, some of them told interesting stories about  17  pearls and other   18   things inside fish.

An old gentleman, who up to now had   19   quietly to their conversation, at last said,

“ I’ve heard all your stories, now I’ll tell you   20  . When I was a young man I was working in a large importing factory in New York, and   21   is usual with young persons, I fell in   22   with a pretty young girl. Very __23__ we were engaged(订婚). About two months __24___ our marriage was to take place, I was suddenly   25  to Birmingham on a very important business. I left my sweetheart,   26   to write to her. ”

“ I had to stay in Birmingham longer than I had   27  . At last my work was done and I could leave Birmingham. But just before I  28  New York, I bought a beautiful and very expensive diamond   29  , planning to give it to my sweetheart. ”

“ On my way to New York, I was__30___ the morning newspaper, which had been brought on board by the sailor. Suddenly I   31   an announcement of my sweetheart’s   32   with another. This made me so angry that I threw the ring overboard. A few days  33  , when I was eating fish, I bit(咬) on something   34  . What do you think it was ? ”

“ The diamond ring, ” cried his companions. “ No ” , said the old gentleman  35  , “ it was a fish-bone.”

16. A. eating         B. cooking           C. peeling         D. weighing

17. A. exchanging      B. tasting                  C. finding          D. searching

18. A. valuable                     B. terrible                  C. common                D. cheap

19. A. sat                     B. listened                 C. stood                      D. thought

20. A. one                        B. all                      C. some                 D. another

21. A. it                   B. which                          C. that                        D. as

22. A. trouble              B. debt                                C. quarrel                            D. love

23. A. quickly               B. fast                        C. soon                  D. lucky

24. A. when                     B. before                         C. after                  D. since

25. A. reported                    B. sent             C. caught            D. taken

26. A. promising                  B. agreeing               C. refusing                 D. wishing

27. A. regretted             B. wondered                  C. expected       D. finished

28. A. left for               B. left to                          C. returned back   D. returned from

29. A. watch                B. ring                        C. earring                            D. necklace

30. A. looking at        B. looking up                  C. looking through   D. looking for

31. A. looked               B. saw                        C. heard                     D. recognized

32. A. marriage                   B. fight                            C. talk                         D. agreement

33. A. before               B. later                           C. earlier               D. ago

34. A. hard                            B. sweet                         C. soft                         D. crisp

35. A. happily              B. loudly                     C. angrily              D. sadly 

 

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a $12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

1.What lesson did the author learn from the taxi driver?

    A.How to make the best use of time.

    B.How to do better in the service business.

    C.How to turn an interest into your career.

    D.How to become a motivational speaker.

2.Why did the author look around for a “Candid Camera”?

    A.Because he was afraid he would be photographed in the cab.

    B.Because he was worried what the driver could be up to.

    C.Because he was amazed by the way the driver was treating him.

    D.Because he wasn’t interested in the tapes offered by the driver

3.It can be inferred from the story that          .

    A.the taxi driver couldn’t accept just being average

    B.the author was anxious to get back to meet a client

    C.when the author waited for a taxi at the airport, he was not in a rush

    D.the taxi driver loved to play his favorite music during rides

4.According to the story, the taxi driver        .

    A.was dissatisfied wit his present job

    B.was once often rewarded for being a model worker

    C.enjoyed offering his customers more than they expected

    D.was forced to become a taxi driver to support his family

 

 

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