Question

【题目】Receptionist / Clerical(文职人员的) Assistant / Part Time

Overview

Covenant Care was founded in 1994 by healthcare industry professionals who wanted to create a company that would exceed customer expectations through quality care. Through modest and focused growth, our“Family" has grown to include over 8,000 healthcare professionals in over 55 healthcare and rehabilitation centers. We care for over 4,000 residents and patients in our facilities.

Key Job Function

●Provide timely, friendly, accurate and helpful telephone support.

●Provide information and accurately answer resident and patient, family, employee and visitor inquiries.

●Handle volume of calls and visitors, and distribute messages accordingly.

●Timely and accurately maintain all assigned data bases and list, including residents, emergency telephone numbers, clergy, on call personnel, etc.

Minimum Requirements

●Must possess at a minimum a High School diploma or equivalent.

●Must have at least 2 years’ experience in a clerical position or successfully completed a secretarial science program from an accredited school / college.

●Must meet the general health requirements set forth by the policies of the facility or department which may include a medical and physical examination.

To learn more about Covenant Care and our recent successes, please click on the following link to view our Quality Report.

【1】What do a Clerical Assistant’s duties include?

A.Visiting every resident.B.Caring for patients.

C.Dealing with telephone calls.D.Asking visitors questions.

【2】Which of the following applicants is likely to be employed?

A.A person suffering poor health.B.A person with no work experience.

C.A person who just graduated from high school.D.A person who received training in secretarial work.

【3】Where is this passage most likely from?

A.A web page.B.A magazine.

C.A guidebook.D.A textbook.

Answer 1

【答案】

【1】C

【2】D

【3】A

【解析】

这是一篇应用文。是一则招聘文职人员助理的广告。

【1】

细节理解题。根据Key Job Function中Handle volume of calls and visitors, and distribute messages accordingly. 处理来电和访客的数量，并相应地分发信息。由此可知，文职人员助理的职责包括处理来电。故选C。

【2】

细节理解题。根据Minimum Requirements中Must have at least 2 years’ experience in a clerical position or successfully completed a secretarial science program from an accredited school / college. 必须有至少2年的文书工作经验或成功完成认可学校/学院的秘书科学课程。由此可知，接受过秘书工作培训的人，最有可能被录用。故选D。

【3】

推理判断题。分析文章可知，这是一则招聘文职人员助理的广告，以及根据文章最后一段中To learn more about Covenant Care and our recent successes, please click on the following link to view our Quality Report. 要了解更多有关Covenant Care和我们最近取得的成功的信息，请单击以下链接查看我们的质量报告。由此判断出，这篇文章来自于网站。故选A。