Dear Mr．Watson,CLAIM AL54323432–-STORM DAMAGE TO ROOFI received a cheque for $623 dated 26 January in payment of my recent claim．However, I wish to tell you how upset I have been by the way your Cl 题目和参考答案——青夏教育精英家教网—

题目内容

Dear Mr．Watson,

CLAIM AL54323432–-STORM DAMAGE TO ROOF

I received a cheque for $623 dated 26 January in payment of my recent claim(索赔)．However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr．Michael Tan, handled this claim．

When Mr．Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine．Mr．Tan suggested that I neither use nor recommend this contractor again．He continued to tell me it was unlikely for me to receive full payment．Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy．

Consequently, I wrote to Mr．Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman．Mr．Ashe telephoned me immediately and explained his charges in detail．He later reported back to me that Mr．Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear．This was the first time this issue had been brought to my attention, so you can imagine my surprise．

When I received Mr．Tan’s letter of 2 February, this situation was explained．If this had been explained in the first place I would have accepted it and would not have questioned Mr．Ashe’s charges．Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr．Ashe．

I believed this claim was handled badly by Mr．Tan from the beginning．Therefore, a great deal of embarrassment has been caused over this issue．

I felt you should know how disappointed and upset I am．I trust you will look into this and ensure that such claims are handled more appropriately in the future．

Yours sincerely,

Mrs．Richard

1.We can learn from the passage that Mr．Tan works in a/an _______.

A．welfare organization

B．nursing house

C．local affairs office

D．insurance company

2.The underlined words “the contractor” in Para.2 refer to ______.

A．Mr．Tan

B．Mrs．Richard

C．Mr．Ashe

D．Mr．Watson

3.The author could not receive full payment because _______.

A．her policy doesn’t cover some of the items

B．the contractor overcharged her for the work

C．Mr．Watson doesn’t take the matter seriously

D．she spent too much money fixing her garage

4.The author writes this letter to ______.

A．inform the manager of a payment

B．complain about a mishandled case

C．demand an apology from Mr．Watson

D．require the manager to fire Mr．Tan

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Traveling to Cuba as an American is like jumping through hoops(环)．To help you better prepare for your trip，here are what you need to know about traveling to Cuba．

You wilI need to obtain a visa to travel to Cuba．You’11 need to apply for the visa associated with your travel purposes，such as religious or medical travel，family visits，or people-to-people travel，which is the most common type of visa attained by Americans．

Because of the U．S．restriction，banks have not yet been able to establish a foothold in Cuba，meaning it’s a cash—focused country．You can exchange currency at the José Martí International Airport or at your hotel．Keep in mind that there is a 10 percent fee to exchange U．S．currency for Cuban currency．You’11 also want to be sure to carry change for tips．

You can reserve a hotel room in Cuba online．Then you can call to confirm your reservation．You can also book through a travel agency．However，payment can be tricky：Even if you pay for your room through your travel agent，the restriction may prevent your payment from reaching your hotel in time(another reason to book well in advance)．Come prepared with enough cash to cover the cost，just in case．

If you expect to find the blue waters，volcanic landscapes and beautiful villages of other nearby islands，you’11 be disappointed．But beauty is not hard to find here．Old Havana—a UNESCO World Heritage Site—is home to splendid architecture and a bit of paladars(privately owned res—taurants)．Limited economic opportunities have led Cubans to be creative in other ways．You can’t go two blocks without coming across street paintings，art studios and joyful ballet music．

1.Most Americans get the visa to Cuba by________．

A．family visits

B．people-to-people travel

C．religious travel

D．medical travel

2.How much will you pay if you want to exchange$1．000 for Cuban money?

A．$20

B．$50

C．$100

D．$200

3.Which does the author think is worth seeing in Cuba?

A．Fantastic buildings

B．Blue waters

C．Beautiful villages

D．Volcanic landscapes

4.Which can be the best title of the passage?

A．How to prepare a travel?

B．Tips on Visiting Cuba

C．Restrictions in Cuba

D．Be careful，Americans

单词拼写

1.Because of the terrible earthquake，many children became________(无家可归的)．

2.These materials can be________ (回收)into other packaging products

3.The house________ (属于)to the old man was built hundreds of years ago．

4.It takes________（耐心）to educate children．

5.The new________（版本）of the novels will come out soon．

6.It is very necessary for people to eat________ (均衡的) diet to keep healthy．

7.The picture on the wall________ (提醒)me of my childhooD．

8.The lovely boat on the river is 16 feet in________ (长度)．

9.It is Mary rather than you who is to________ (责备)for the accident．

10.Being________ (身体地) examined for free twice a year is what every employee shall be ensured in any company of the state．

假设你是李华，你的英国笔友Bob将于九月到你所在城市的建新华文学校学中文，来信请你在学校附近为他找一套住房。请根据图画提供的信息，写信介绍住房的情况，并告知住房面积为25平方米，月租500元。

注意：1．词数：100左右。2．参考词汇：房租 rent (n．) 。

Dear Bob,

______________________________________________________________________________

Yours,

Li Hua

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

The Farmer, His wife, and the Open Door

Once upon a time, there lived a poor farmer and his wife. One day, having finished their day’s labor and eaten their simple supper, they were sitting by the fire.1.It was blown open by wind.

“Darling, shut the door!” said the man.

“No way, shut it yourself!” said the woman.

“I will not shut it, and you shall not shut it,” said the man, “but let the one who speaks the first word shut it.”

In the middle of the night they heard a noise, and looking around, they found that a wild dog had entered the room, and that he was busy eating their food. Not a word, however, would either of these silly people say, and the dog, having eaten as much as he wanted, went out of the house.

When she was out, a barber entered, and said to the husband, “Why are you sitting here all alone?” 4. The barber then shaved his head, but still he did not speak; then he shaved off half his beard, but even then the man kept silent. “The man is crazy!” cried the barber, and he quickly escaped out of the house.

At the moment, the wife returned from the shop. 5..

“You spoke the first word,” said the farmer, “so please shut the door.”

A. His words pleased the wife, and so the old couple, well satisfied, went in silence to bed.

B. And then they had a quarrel over who should shut the door.

C. The next morning the woman went shopping by herself.

D. The old couple fell asleep happily at night.

E. The farmer didn’t answer a word.

F. She, seeing her husband in such a strange condition, cried, “Ah! What have you been doing?”

G. The farmer and his wife were stupid.

Although the country has had political independence for over a century,_______ it needs support of its neighbors..（）

A．naturally B．fortunately

C．particularly D．economically

We guarantee that all your personal information will be treated ________ and there should be no fear at all of identity theft．

A． initially B． independently

C． confidently D． Confidentially

假定你是李华，正在英国接受英语培训，住在一户英国人家里。今天你的房东Mrs Wilson 不在家，你准备外出，请给Mrs Wilson 写一留言条，内容包括：

1．外出购物

2．替房东还书

3．Tracy 来电话留言：

1）咖啡屋（Bolton Coffee）见面取消

2）此事已告知Susan

3) 尽快回电

注意：1. 词数100左右；

2．可以适当增加细节，以使行文连贯。

Mrs. Wilson,

______________________________________________________________________

Teachers and parents usually call attention to the pictures when they read storybooks to pre-school children. But a new study suggests that calling attention to the words and letters on the page may lead to better readers.

The two-year study compared children who were read in this way in class with children who were not. Those whose teachers most often discussed the print showed clearly higher skills in reading, spelling and understanding. These results were found one year and even two years later.

Shayne Piasta, an assistant professor of teaching and learning at Ohio State University, was an author of the study. She says most pre-school teachers would find this method manageable and would need only a small change in the way they teach. They already read story-books in class. The only difference would be increased attention to the printed text. “If you get children to pay attention to letters and words, it makes sense that they will do better at word recognition and spelling.” But she says research suggests that very few parents and teachers do this in a systematic way.

More than 300 children aged four and five were observed in classrooms. They came from poor families and were below average in their language skills. This put them at risk for reading problems later. For thirty weeks, the children took part in a program called Project STAR--- Sit Together and Read. The project is based at Ohio State. It tests the short-term and long-term results of reading regularly to pre-school children in their classrooms.

There are different ways that adults can talk to children about print. They can point to a letter and discuss it, and even trace the shape with a finger. They can point out a word and discuss the meaning of the print or how the words tell the story. And they can talk about the organization of the print--- for instance, showing how words are written left to right in English.

1.What do we know about the ways pre-school children are usually taught?

A. Equal attention is paid to the texts and the pictures.

B. Teachers prefer to talk about the organization of the print.

C. Parents focus on bringing children up to be good readers.

D. More attention is paid to the pictures, with words and letters being ignored.

2. What does Shayne Piasta suggest pre-school teachers should do in class?

A. Use different methods according to the students’ difference in reading skills.

B. Teach children how to draw pictures to get an idea of what they mean.

C. Change the way they teach and pay more attention to words and letters.

D. Read storybooks to children rather than explain the meaning of the pictures.

3.What put more than three hundred children at risk for reading problems?

A. They were poor and lacked language skills.

B. They were four and five.

C. They were forced to leave school.

D. They were observed.

4.Which of the following is TRUE about the study on language skills of pre-school children?

A. Project STAR aims to find the results of reading to pre-school children in the classrooms.

B. Attention on the pictures has made the children uninterested in reading.

C. Many teachers want to change their way of teaching pre-school children.

D. Teachers are often prevented from taking different approaches to language teaching.

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