题目内容
Active listening is a structured form of listening and responding that focuses the attention on the speaker.The listener should listen to the speaker fully,and then repeat in the listener's own words what he or she thinks the speaker has said.1.However,he or she must simply state what he or she thinks the speaker said.This enables the speaker to find out whether the listener really understood.If the listener did not,the speaker would explain some more.
2.Thus,instead of just repeating what happened,the active listener might add that the speaker felt angry or confused when a particular event happened.Then the speaker can go beyond confirming that the listener understood what happened.It can also indicate that the listener understood the speaker's psychological response to it.
Active listening has several benefits.3.Second,it avoids misunderstandings,as people have to confirm that they really understand what another person has said.4.When people are in conflict,they often contradict each other, denying each other's description of a situation.5.However,if they feel that the listener is listening to their concerns they are likely to explain in detail what they feel and why.if both parties in a conflict do this,the chances of being able to develop a solution to their mutual problem become much greater.
A.The listener does not have to agree with the speaker.
B.For example,it forces people to listen attentively to others.
C.What's more,it tends to open people up,to get them to say more.
D.Often when people talk to each other,they don't listen attentively.
E.Often,the listener needs to interpret the speaker's words in terms of feelings
F.They realize that they should focus on how they can respond to win the argument
G.This makes people defensive,and they will either make verbal attacks,or say nothing more.