题目内容
To whom it may concern,
This letter describes the worst travel experience I have ever had.The problems we had were the result of poor management and thoughtless employees.Your airline should be ashamed of treating its customers so poorly.
On January 5, we arrived in Denver from Houston and checked in for our next flight.It wasn't long before the agent announced that our flight would be delayed because of a mechanical problem. The equipment was in Aspen, and they expected it to be repaired soon.
Soon shortly turned to much later, and during the delay, weather temporarily closed the Aspen airport.The weather cleared in Aspen and the plane took off very late for Denver.While it was in the air, the agent announced that the plane would be used for the next flight and that our flight was being cancelled.
This cancellation struck me as being unfair.There was a mad scramble (争先恐后) as the 50 or so passengers scheduled for our flight fought for seats on later flights.When the dust settled, we were wait-listed on the 9'-00 flight the next morning.We had to spend the night in the airport.
Coming home was no better.Because of a mechanical problem, it looked like we would miss our connection in Denver.The agent assured us they would hold the Newark flight for us.Needless to say, the flight to Houston taxied out as we pulled into the gate.Arrangements were made for us to take the next flight, so we sat in the airport for 5 hours.When we finally arrived in Houston, our skis were missing.As of this writing, the skis have not been found.
Nothing you can do will make us feel better about our flights.If you are a responsible business, however, you will do what you can to see that passengers in the future are treated better.
With great displeasure,
Phyllis Dooley
1.When Phyllis wrote her letter, she felt ______.
A.tired B.fooled C.annoyed D.ashamed
2.What was Phyllis' destination when she left home on January 5?
A.Denver. B.Houston. C.Aspen. D.Not mentioned
3.What happened to Phyllis on her day coming home?
A.She took a taxi to Houston airport.
B.Her flight to Houston was cancelled.
C.Her flight was delayed for five hours.
D.She missed her connection in Denver.
1.C
2.D
3.D
【解析】略
To Whom It May Concern:
On March 5, 2012 , I bought a Perfect Muffin Kit from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.
Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried grapes, nuts , berries, or another favorite ingredient . My favorite ingredient happens to be hot sauce . I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.
When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect” muffins.
I would appreciate a full refund( money to be returned) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.
Sincerely,
Michelle Bauer
1.This letter is most likely addressed to _______.
A.a local storeowner |
B.the owner of the muffin mix company |
C.the clerk at a local muffin bakery |
D.George, the cashier who sold the muffin mix |
2. The tone(语气 ) of the author can best be described as ________.
A.embarrassed |
B.hopeless |
C.disappointed |
D.disgusted |
3.The author was unhappy with the product because________.
A.the directions of the product contained a mistake |
B.it was not up to the promise made on the box |
C.it was too difficult to follow the directions |
D.it was worth less money than she paid for it |
4.The author’s main purpose in writing this letter is to ________.
A.prevent others from making the same mistake |
B.persuade the company to change the wording on their box |
C.get back all the money paid from the shop |
D.complain about how bad the muffins tasted |
To Whom It May Concern:
On March 5, 2012 , I bought a Perfect Muffin Kit(松饼粉 ) from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.
Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried prapes, nuts , berries, or another favorite ingredient(配料 ) . My favorite ingredient happens to be hot sauce (沙司 ). I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.
When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect”muffins.
I would appreciate a full refund(退款 ) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.
Sincerely ,
Michelle Bauer
1.This letter is most likely addressed to _______.
A.a local storeowner |
B.the owner of the muffin mix company |
C.the clerk at a local muffin bakery |
D.George, the cashier who sold the muffin mix |
2.The tone(语气 ) of the author can best be described as ________.
A.embarrassed |
B.hopeless |
C.disappointed |
D.disgusted |
3.The author was unhappy with the product because________.
A.the directions of the product contained a mistake |
B.it was not up to the promise made on the box |
C.it was too difficult to follow the directions |
D.it was worth less money than she paid for it |
4.The author’s main purpose in writing this letter is to ________.
A.prevent others from making the same mistake |
B.persuade the company to change the wording on their box |
C.get back all the money paid from the shop |
D.complain about how bad the muffins tasted |