Question

【题目】Directions: After reading the passage below, fill in the blanks to make the passage coherent and grammatically correct. For the blanks with a given word, fill in each blank with the proper form of the given word; for the other blanks, use one word that best fits each blank.

How to deal with Whiners(抱怨不停的人)?

There are always some people radiating negativity in the work place. For them, the temperature is never right, the boss is always a fool, the canteen food is awful, and they 【1】 (treat) unfairly.

Career experts say such habitual complainers are highly contagious(会蔓延的) , 【2】 attitude can easily affect an entire team in a company. “While some complaints might be reasonable, 【3】 are taken from thin air. You need to see between these different types and adopt the right strategy towards each,” said Li Ming, HR manager at Wal-Mart (China).

It is especially hard to deal with complaints at work 【4】 you can’t just walk away or put your colleagues’ words out of mind. If you do, it will hurt your co-workers and you might be isolated. In a team-based company you belong to a group and need to behave accordingly. But don’t show too much sympathy. Listening passively to others’ complaints could damage your image and give others the impression 【5】 you agree with them. “Listen to the whiners actively,” said HR Li. “Help them find a solution, or see 【6】 there are ways to improve the situation.”

Zhai Min, 24, a software engineer at Kingdee International Software Group in Shenzhen, found that 3 elderly workers liked to complain about everything, from 【7】 (extend) working hours to cheap hotels on business trips. “I let them talk about their opinions,” she said, “They feel better when 【8】 (tell) someone how they want things to be.”

But listening actively is far from enough. Wang Dianxue, 27, is an Internet engineer at Beijing Push Marcom Group. His co-workers always complain that their computer systems are not working properly. “I ask about the specifics and work together with them 【9】 (fix) everything technically.” he said.

HR managers believe that when staffs complain, it is more a matter of recognition than an actual problem. “The real problem is that the whiners don’t feel they are being taken seriously,” said Xu Jun, HR manager at Guangqi Honda Automobile Co., Ltd. “ 【10】 (give) them advice or perspectives attentively and the problem will usually disappear.”

Answer 1

【答案】

【1】are treated

【2】whose

【3】others

【4】because (since, as)

【5】that

【6】whether (if)

【7】extended

【8】telling

【9】to fix

【10】Give

【解析】

本题是一篇说明文，介绍了如何正确处理工作中的抱怨。

【1】考查时态语态。句意：对他们来说，温度永远不合适，老板总是个傻瓜，食堂的饭菜糟透了，他们受到不公平的对待。they与treat之间是被动关系，陈述的是客观事实，所以用一般现在时的被动语态，主语是they，谓语动词用复数，故填are treated。

【2】考查非限定性定语从句。句意：职业专家表示，这种习惯性的抱怨者具有很强的感染力，他们的态度很容易影响到公司的整个团队。此处为非限定性定语从句，先行词为habitual complainers，attitude与之是所属关系，从句中缺少定语，故填whose。

【3】考查代词。句意：虽然有些抱怨可能是合理的，但另一些则是空穴来风。some…others…构成固定搭配，表示“一些……，另一些则……”，故填others。

【4】考查连词。句意：在工作中处理抱怨是特别困难的，因为你不能一走了之或者忘记同事的话。根据句意可知前后是因果关系，此处表示原因，故填because (since, as)。

【5】考查同位语从句。句意：被动地倾听别人的抱怨可能会损害你的形象，给别人留下你同意他们的印象。此处为同位语从句，解释说明impression的内容，从句成分完整，用that仅起连接作用，无实义，故填that。

【6】考查宾语从句。句意：帮助他们找到解决办法，或者看看是否有办法改善这种状况。此处为宾语从句，从句中不缺主宾表，缺少方式状语，表示“是否”，故填whether (if) 。

【7】考查非谓语动词。句意：她发现，从延长工作时间到出差的廉价酒店，三名老年员工喜欢抱怨一切。working hours与extend之间是逻辑上的动宾关系，表示被动，用过去分词作定语，故填extended。

【8】考查状语从句的省略。句意：当他们告诉别人他们想要的东西是什么时，他们感觉好多了。在when引导的时间状语从句中，当从句主语和主句主语一致且含有be的某种形式时，可省略从句的主语和be，本句相当于省略了they are，they 与tell之间是主动关系，故填telling。

【9】考查不定式。句意：我询问了一些细节，并与他们一起从技术上解决了所有问题。此处表示目的，用不定式作目的状语，故填to fix。

【10】考查祈使句。句意：用心地给他们建议或观点，问题通常会消失。此处为祈使句，用动词原形，故填Give。