题目内容

More than half a century ago, there were 4, 000 drive-in movie theaters in the United States, and watching a movie from your car was a popular way to spend an evening. But with the number of drive-ins reduced to just a few hundred, outdoor movie has been popping up across the nation. Going to an open-air theater has become a modern summer pastime for an increasing number of movie fans.

In recent years, outdoor movie screenings have come up in parks, vacant lots and shopping malls around the nation. On average, about 1,000 people attend each movie night. It attracts a lot of young professionals, young workers and residents nearby. For some, the outdoor movies bring back the memories of the drive-in theaters of their youths. But for the majorities, they think it is comparable to the atmosphere of drive-ins, as they can bring friends, food, good wine, and watch the movie together.

The returning of Americans’ love affair with outdoor movies makes Stephen Bastas ever busier. His seven-member crew sets up screens in various locations mostly in the Washington area every day throughout the summer. They are doing pretty well and they hope to continue the trend. And it looks like they are going to. That’s because many fans say there is nothing like watching a movie on a breezy summer evening under the stars.

1.In the first paragraph, the author tries to tell us _____.

A. outdoor movies attracts more movie-lovers

B. summer brings back more drive-in movie fans

C. drive-in movie theaters have already disappeared

D. watching a movie from your car is becoming more popular

2.Most people choose to go to an outdoor movie mainly because they can _____.

A. have snacks before the movie

B. cheer up with young friends

C. bring back good old days

D. enjoy the casual atmosphere

3.From the text, we can learn that Stephen Bastas is most probably _____.

A. a movie maker

B. an outdoor movie fan

C. a movie director

D. an open-air theater operator

4.How does Stephen Bastas feel about the future of outdoor movie?

A. Optimistic. B. Amazed.

C. Worried. D. Disappointed.

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Each Indian tribe had a different language. Many Indians never learned any languages except their own. Do you know how Indians from different tribes talked to each other? They had two ways to talk without sound. One way was by sign language; another way by signals.

Sign language is a way of talking by using signs. Indians used sign language when they met strangers. In this way, they could find out whether the stranger was a friend or an enemy. In Indian sign language, signs were made with the hands. One sign meant “man”. Another meant “horse”. To tell the time of day when something happened, an Indian pointed to the sky. He showed where the sun had been at the time.

Indians usually used signals when they wanted to send messages to someone far away. To make signals, an Indian might use a pony. He might use a blanket. Or he might use smoke, a mirror or fire arrows.

To signal that he had seen many animals, an Indian rode his pony in a large circle. Sometimes the Indian gave a signal like this and then went away to hide. This meant that there was danger.

The blanket signal was visible from far away. An Indian held the corners of a blanket in his hands. Then he began to swing the blanket from side to side in front of him. An Indian could send many different signals with his blanket.

He could also send many signals with a mirror. He usually used the mirror to warn someone of danger. Of course, mirrors could be used only when the sun was shining. At night, Indians used fire arrows for signaling.

Now you can see that Indians didn’t need to learn each other’s language. They could talk to one another by using signals or sign language.

1.Blanket signals .

A. could be seen far away

B. could be seen at night

C. were used only for warning

D. were considered the best way of sending messages

2.Indians didn’t need to learn each other’s language because .

A. they could use signals or sign language

B. they never met each other

C. they could write messages

D. they thought they could easily make themselves understood

3.Sign language is .

A. a language only for Indians

B. a way of taking by signing on paper

C. a way to express one’s ideas by making gestures

D. a secret way of talking to strangers

4.The story tells about .

A. people living in Indian

B. how Indians communicate between different tribes

C. the Indians who didn’t use their languages

D. the Indians who had many kinds of languages

完形填空

阅读下面短文,从短文后各题所给的四个选项中,选出可以填入空白处的最佳选项。

When I was a small boy my family was very poor. My father always used his savings to my mother to visit her parents who lived far away. There was just my younger brother and myself in the house. One evening Dad came home from and there was no food in the house, not a piece of bread. Although we were , my brother and I went to bed without eating anything.

My father had no money, but I knew from the on his face that he could not let us have an empty stomach. He the house and about two hours later returned and quickly us up. He had in his hand two small potato pies, which he gave us to eat. I don't know where he got the but somehow he to get us something to eat.

My father had not eaten and had worked all day he sat there with great satisfaction watching us eat. This has stayed in my mind and left more of an impression than any amount of he may ever have given me. At that moment, I felt happy knowing that he was there and would not let us .

I guess the I am trying to make is that in difficult times it is not to show weakness but strength and character. If a is the cement (粘合剂) that holds a family together, then the father is that strengthens that cement.

It is his values and and memories that have carried me forward and helped me to my own problems in life. In my own I have learned that it is the valuable time you spend with your children and the values you give to them that will remain with them always.

1.A.force B.encourage C.send D.teach

2.A.hospital B.work C.school D.shop

3.A.quite B.just C.only D.even

4.A.nervous B.hungry C.sleepy D.busy

5.A.worry B.pleasure C.disappointment D.surprise

6.A.cleaned B.observed C.left D.searched

7.A.brought B.put C.called D.woke

8.A.chance B.food C.support D.recipe

9.A.managed B.decided C.agreed D.waited

10.A.so B.or C.but D.and

11.A.normally B.always C.shortly D.softly

12.A.cost B.time C.salary D.money

13.A.suffer B.know C.leave D.cry

14.A.decision B.promise C.point D.apology

15.A.strange B.important C.difficult D.common

16.A.father B.brother C.sister D.mother

17.A.something B.anything C.everything D.nothing

18.A.words B.records C.actions D.failures

19.A.work out B.carry out C.run into D.look into

20.A.opinion B.home C.order D.Turn

High-quality customer service is preached (宣扬) by many, but actually keeping customers happy is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers—and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.

“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”

On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.

According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.

The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.

During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.

Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers.

“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

1.Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers would rather relate their unhappy experiences to people around them.

C. Few customers believe the service will be improved. .

D. Customers have no easy access to store managers.

2. What does Paula Courtney imply by saying “…the shopper must also find a replacement” (Line 2, Para. 4)

A. New customers are bound to replace old ones.

B. It is not likely that the shopper can find the same products in other stores.

C. Most stores provide the same kind of service.

D. Not complaining to manager causes the shopper some trouble too.

3.What contributes most to smoothing over issues with customers?

A. Manners of the salespeople.

B. Hiring of efficient employees.

C. Huge supply of goods for sale.

D. Design of store layout.

4.To achieve better shopping experiences, customers are advised to ________.

A. exert pressure on stores to improve their service

B. settle their disputes with stores in a diplomatic way

C. voice their dissatisfaction to store managers directly

D. shop around and make comparisons between stores

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