Not too long ago ,an incident that happened at Walt Disney touched me greatly.A guest  36     out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she   37     her visit.She told the front-desk clerk she had had a (n)     38    vacation ,but was heartbroken about    39     several rolls of Kodak color film she had not yet    40    .At that moment she was particularly     41    over the loss of the pictures she had shot at our Polynesian Luau ,     42    this was a memory she especially treasured.

Now ,please understand that we have no written service rules    43    lost photos in the park.   44    ,the clerk at the front desk   45     Disney’s idea of caring for our    46    .She asked the woman to leave her a couple rolls of    47     film ,promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a      48   at her home.In it were photos of all the actors of our show,    49     signed by each performer.There were also      50    of the public procession(游行队伍)and fireworks in the park ,taken by the front-desk clerk in her own    51     after work.I happened to know this     52     because this guest wrote us a letter.She said that    53     in her life had she received such good service from any business.

Excellent    54     does not come from policy (政策性的)handbooks.It comes from people who    55     —and from a culture that encourages and models that attitude.

A.working     B.checking        C.trying           D.staying

A.expected       B.realized         C.paid            D.enjoyed

A.disappointing B.wonderful     C.uncomfortable  D.important

A.taking         B.dropping       C.losing           D.breaking

A.developed     B.taken           C.washed          D.loaded

A.silly           B.nervous        C.calm            D.sad

A.when          B.where           C.as              D.which

A.covering       B.finding         C.making         D.keeping

A.Excitedly      B.Fortunately      C.Therefore        D.Quietly

A.understood    B.reminded       C.trusted       D.discovered

A.workers        B.guests           C.managers      D.clerks

A.printed        B.shot            C.unused          D.recorded

A.film           B.card            C.camera         D.packet

A.frequently     B.personally       C.alone          D.actually

A.rules          B.pictures        C.handbooks       D.performances

A.case           B.work           C.time          D.position

A.story          B.place          C.photo           D.show

A.only          B.almost          C.never           D.nearly

A.advice        B.experience      C.quality          D.service

A.care           B.serve           C.like             D.know

This is a part from US President Barack Obama’s speech on May 14 at Bamard College in New York.

… My last piece of advice – this is simple, but perhaps most important: 36. Nothing worthwhile is easy. No one of achievement has avoided failure – sometimes catastrophic failures. But they keep at it. They learn from mistakes. They don’t 37.

When I first arrived on this 38, I was with little money, fewer options. But it was here that I tried to find my place in this world. I knew I wanted to make a difference, but it was 39 how in fact I’d go about it. But I wanted to do my part to 40 a better world.

So even as I worked after graduation in a few 41 jobs here in New York, even as I went from motley (鱼龙混杂的)apartment to motley apartment, I 42.

… And I wish I could say that this perseverance came from some innate (天生的)toughness in me. But the truth is, it was 43. I got it from 44 the people who raised me. I grew up as the son of a single mom who struggled to put herself through 45 and make ends meet. She had a marriage that fell apart; 46 went on food stamps at one point to help us 47. But she didn’t quit. And she earned her degree, and made sure that 48 scholarships and hard work, my sister and I earned 49.

And 50, I met a woman who was assigned to advise me on my first summer job at a law firm. And she gave me such good advice that I married her. And Michelle and I gave everything we had to balance our careers and a 51 family. We made that marriage work.

… So 52 it’s starting a business, or running for office, or 53 an amazing family, remember that making your 54  on the world is hard. It takes patience. It takes commitment. It comes with plenty of 55 and it comes with plenty of failures.

1.                A.compete        B.persevere       C.struggle  D.preservation

 

2.                A.rest           B.decline         C.quit  D.regret

 

3.                A.campus         B.downtown       C.farm D.country

 

4.                A.confident       B.uncertain       C.ambitious D.proud

 

5.                A.shape          B.instruct         C.organize  D.lead

 

6.                A.amazing        B.disturbing       C.meaningful    D.unsatisfactory

 

7.                A.reached out     B.put out         C.gave out  D.made out

 

8.                A.presented      B.structured       C.learned   D.created

 

9.                A.copying        B.detecting       C.persuading    D.watching

 

10.               A.life            B.work           C.school D.business

 

11.               A.yet            B.even           C.still   D.also

 

12.               A.get by          B.come by        C.get along  D.come along

 

13.               A.during         B.through        C.across D.over

 

14.               A.mine          B.us             C.ours  D.hers

 

15.               A.for the time being B.long before     C.up to now  D.later on

 

16.               A.young          B.poor           C.weak D.strong

 

17.               A.as if           B.if             C.whether   D.unless

 

18.               A.rising          B.raising         C.arousing   D.arising

 

19.               A.view           B.stay           C.remark    D.mark

 

20.               A.goals          B.advantages      C.shortcomings   D.setbacks

 

 

完形填空。从1~15个题所给的四个选项(A、B、C和D)中,选出最佳选项,并在答题卡上将该项涂黑。(每题2分,共30分)

     Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village resort (度假胜地) at Walt Disney was asked how she  1   her visit. She told the front-desk clerk she had had a(n)   2   vacation, but was heartbroken about  3   several rolls of Kodak color film(胶卷) she had not yet  4  . At that moment she was particularly  5  over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.

     Now, please understand that we have no written service rules 6   lost photos in the park.  7   , the clerk at the front desk understood  Disney’s idea of caring for our 8 . She asked the woman to leave her a couple rolls of   9  film, promising she would take care of the rest of our show at Polynesian Luau.

     Two weeks later the guest received a  10   at her home. In it were photos of all the actors of our show, 11   signed by each performer. There were also 12  of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own  13   after work. I happened to know this story because this guest wrote us a letter. She said that never in her life had she received such good service from any business.

     Excellent 14    does not come from policy (政策性的) handbooks. It comes from people who  15   --and from a culture that encourages and models that attitude.

1.A. expected       B. realized       C. paid           D. enjoyed

2.A. disappointing  B. wonderful     C. uncomfortable  D. important

3.A. taking         B. dropping       C. losing         D. breaking

4.A. developed      B. taken          C. washed         D. loaded

5.A. silly          B. nervous        C. calm           D. sad

6.A. covering       B. finding        C. making         D. keeping

7.A. Excitedly      B. Fortunately    C. Therefore      D. Quietly

8.A. workers        B. guests         C. managers       D. clerks

9.A. printed        B. shot           C. unused         D. recorded

10.A. film           B. card           C. camera         D. packet

11.A. frequently     B. personally     C. alone           D. actually

12. A. rules            B. pictures        C. handbooks    D. performances

13.A. case             B. work            C. time            D. position

14.A. advice          B. experience     C. quality        D. service

15.A. care             B. serve            C. like           D. know

 

 

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Actual customer comments:

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1.How long does it take the battery to charge up an iPhone?

A. 15 minutes.     B. 30 minutes.    C. 1.5 hours.     D. 3 hours.

2.What is special about the battery?

A. It is built in an iPhone.

B. It is the smallest of its kind.

C. It can also be used as a charger.

D. It keeps power for about 30 days.

3.Who mentions the transporting of the battery?

A. P.S.            B. B.L.           C. M.C.           D. T.K.

4.The customer comments on the battery are mainly about its _______.

A. quality         B. service        C. function       D. shopping

 

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