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On a Friday night, a poor young artist was playing with his violin at a street corner with a large piece of paper on the ground. Before long, he was surrounding with people, who were all attracted by the word on that paper. It said, “Last night, a gentleman put an important thing into my hat with mistake. Please come to claim them soon.” Seeing this, people wondered why it could be. Some time later, a man came and take back his lottery which won a prize of $ 500,000. When asked why he didn’t keep it for himself, artist said, “While I don’t have much money, I live happy. However, if I lose honest, I won’t be happy forever.”

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The new policy on education has attracted _____________ attention.

A. a huge number of B. a large sum of

C. a great deal of D. a great many

One of the odd things about some business organizations is that they spend so much money attracting new customers but spend so little keeping them. It just doesn’t make sense. However, taking customers for granted is a routine in some business organizations.

Loyal customers are an organization's only protection against bankruptcy(破产), and losing them because of neglect or indifference is really wrong. Not only do satisfied customers continue to buy by themselves, but they often encourage others to buy. This is advertising that doesn't cost a penny. Although there are always problems in giving good service to customers, maintaining their business isn't all that difficult. It's a matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.

There are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there's many a slip: unreasonable delays in filling orders, shipping the wrong goods, failing to answer letters promptly, and so on. Sometimes these errors or failures can't be helped. For example, if you can't get parts because of material shortages or a transportation strike, customers may be denied the goods they've ordered.

No matter who is at fault, customers whom you value highly should generally be given the benefit of the doubt. The old saying that all customers should be treated alike is a myth. Customers who repeatedly place large orders and pay for them will naturally, get more attention than those who buy infrequently and have to be badgered to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise.

1.From the second paragraph, we can know that ____________.

A. satisfied customers should always be well serviced

B. devoted customers are lifelines of business organizations

C. companies can employ customers to advertise their products

D. it is hard for organizations to offer good services to their customers

2.Which of the following statements might the author agree with?

A. Only regular customers deserve good treatments

B. New customers are treated well in large organizations

C. Some errors and failures in business are unavoidable

D. Both an organization and their customers are responsible for certain errors

3. What does the author imply by saying “all customers should be treated alike is a myth”?

A. It’s not true that all customers are treated equally

B. It is an old story that customers receive equal treatment

C. It is possible that customers should enjoy the same treatment

D. It’s a rule that customers should share equal and fair rights

4. The main idea of the passage is best summarized as “_________”.

A. new customers are kings for business organizations

B. taking customers for granted is regulation in business organizations

C. maintaining customers is the most important thing to business organizations

D. business organizations need spend so much money attracting new customers

“People are ruder today because they are rushed and more ‘time poor’ than ever before,” says Patsy Rowe, “ Manners have fallen off the radar(雷达).” Due to our strong attraction to electronic equipment, it is a wonder that more people don’t wake up each morning and greet the singing birds with complaining about the noise. Here are some examples of rudeness.

Some people prefer to do almost everything over the Internet. To them, dealing with an actual human is like an evolutionary step backward. It feels very slow because humans don’t work at 4G speeds. When you have dinner with friends, you will often notice someone paying more attention to his mobile phone. We have programmed ourselves to think that every new message brings life-changing news, so taking calls and checking our texts are more important than talking to the people we are with. What is worse, some people even tend to send anonymous（匿名的）rude messages by email.

However, rudeness is never acceptable. Don’t assume it is OK to be rude if the person you’re in touch with won’t recognize you. If you have something awful to say, have the courage to face the person and say it, write a letter or email and sign it, or forget it. Upsetting people with unsigned messages is cruel and disgusting.

We shouldn’t blame technology for our shortcomings. Technology is here to help us, but we should not allow it to take over our lives. An important step is acknowledging our shortcomings. People spend a lot of time pointing out bad manners but it would be even more helpful if we’d publicly acknowledge good manners when we see them.

1.What can be inferred from the underlined sentence in Paragraph 1?

A. People can tell good from bad behavior.

B. People care little about their behavior.

C. Radar is able to observe human behavior.

D. Radar can be used to predict human behavior.

2.Some people are less willing to deal with humans because______.

A. they are becoming less patient

B. they are growing too independent

C. they have to handle many important messages

D. they have to follow an evolutionary step backward.

3.The author thinks sending unsigned awful messages is ______.

A. Ridiculous B. acceptable

C. disgusting D. reasonable

4.What can we learn from the last paragraph?

A. Technology can never be blamed

B. We should applaud good behavior.

C. We should keep pointing out mistakes.

D. Technology will take over lives one day.

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Most students have had a love-hate experience with procrastination(拖延). Here are some tips to help you reduce this age-old practice.

◆Set goals.

In order to achieve a particular result, you should constantly set and update goals. It can be beneficial to mark all deadlines in a planner. And then you think about how much time you need to meet them all._ 1.___.

◆ 2.

Sometimes you may consider some work or a class pointless and not useful to your further studies. However, when these thoughts arise and you think that getting a pint of beer is a better idea than getting a good grade, remind yourself what the ultimate goal of your schooling is. Remind yourself why you wanted to go to school and take this program in the first place.

◆Turn off the Internet.

The most common things that take your attention away are those found on the Interne-social media sites, and videos. If you do not need the Internet to do your work, turn it off so that you are not receiving notices while completing your work. 3. You can take a break from being connected to the cyber world in order to do your school work. If you feel the need to check messages and websites often, set times when you will allow yourself to do so rather than constantly staying connected.

◆ 4.

Being productive for all hours of every, day does not work-you do need breaks, and as a student you have the right to have a lot of fun. 5. Ideally, social and relaxation plans should be made for after a significant portion of work is complete. This way, while you are working, you can keep in mind that once you have finished your work you can go out and not worry about your assignments.

A. The same goes for your cell phone.

B. Have something to look forward to.

C. Do not worry about your assignments.

D. Remind yourself of what you are doing.

E. It can be difficult to mark all deadlines in advance.

F. So plan time to go out with friends or do something relaxing.

G. Additionally, make a daily schedule in order to reach necessary goals before going to bed.

The number of traffic accidents that _____ in developing countries _________ increasing.

A. happen; is B. happen ; is

C. happens; are D. happen; are

Mary was much kinder to Jack than she was to the others, _______, of course, made all the others upset.

A. who B. which C. what D. that

阅读下面材料，在空白处填入适当的内容（1个单词）或括号内单词的正确形式。

John Snow was a famous doctor in London — so expert, indeed, that he attended Queen Victoria as her personal 1. (physics). But he became inspired when he thought about 2. (help) ordinary people exposed to cholera. This was the 3. (die) disease of its day. 4. its cause nor its cure was understood. So thousands of 5. (terrify) people died every time there was 6. outbreak. John Snow wanted to face the challenge and solve this problem. He knew that cholera would never be controlled until its cause 7. (find).

He was interested in two 8. (theory) that possibly explained how cholera killed people. The first suggested that cholera multiplied in the air. A cloud of dangerous gas floated around until it found its victims. The second suggested that people absorbed this disease 9. their bodies with their meals. From the stomach the disease 10. (quick) attacked the body and soon the affected person died.

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项，选项中有两项为多余选项。

Taking good notes is a time-saving skill that will help you to become a batter student in several ways. 1.___. Second, your notes are excellent materials to refer to when you are studying for a test. Third, note-taking offers variety to your study time and helps you to hold your interest. You will want to take notes during classroom discussions and while reading a textbook or doing research for a report. 2.____. Whenever or however you take notes, keep in mind that note-taking is a selective process. 3.____.

The following methods may work best for you.

● Read the text quickly to find the main facts and ideas in it.

● Carefully read the text and watch for words that can show main points and supporting facts.

● Write your notes in your own words.

●4._____.

● Note any questions or ideas you may have about what was said or written.

As you take notes, you may want to use your own shorthand(速记). When you do, be sure that you understand your symbols and that you use them all the time. 5.____.

A. Use words , not complete sentences.

B. There are three practical note-taking methods.

C. You must write your notes on separate paper.

D. Otherwise, you may not be able to read your notes later.

E. You will also want to develop your own method for taking notes.

F. That means you must first decide what is important enough to include in your notes.

G. First, the simple act of writing something down makes it easier for you to understand and remember it.

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