题目内容

【题目】School Activities

Our school activities are suitable for all ages and levels including primary, secondary and A-Level. We offer workshops, hands-on activities and a teacher support service to help you get the most out of your visit. All school services are free, but must be booked in advance.

Darwin Centre

Find out who you really are and where you come from in our interactive films about evolution, described by Sir David Attenborough.

Hands-on Activities

Get up close and personal with Museum in these hands-on activities, where you can handle real specimens from our collections. Hundreds of real, natural history specimens for students to touch and explore are in our hands-on science centre.

Self-led Activities

Pupils can engage with specimens through role-play in a self-guided explorer challenge through the Museum.

The Great Debate School Program

Students are introduced to the history of the debate during a lively tour. They are then divided into groups and use exhibits to prepare presentations representing the views of the debated key characters.

Booking

All school activities must be booked in advance by calling the schools booking line: 4420 7942 6666.

【1】If you’re interested in human evolution, you’d better choose ________.

A. Hands-on Activities

B. Self-led Activities

C. The Great Debate Schools Program

D. Darwin Centre

【2】Which of the following programs is the most suitable one for team work?

A. Hands-on Activities.

B. The Great Debate School Program.

C. Self-led Activities.

D. Darwin Centre.

【答案】

【1】D

【2】B

【解析】

试题分析:本文是一则宣传广告,对该学校的各项活动的特色进行了介绍。

【1】D 细节理解题。根据Darwin Centre中的Find out who you really are and where you come from in our interactive films about evolution, described by Sir David Attenborough.可知,达尔文中心人类进化的电影,故选D

【2】B 细节理解题。根据The Great Debate School Program中的They are then divided into groups and use exhibits to prepare presentations representing the views of the debated key characters.可知此活动适合团队合作,故选B

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1.You should listen actively to what the customer has to say by maintaining comfortable eye contact. 2

2. 3 It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or you’ll do something about his complaint.

3.Talk with the client and discover the best means to resolve his problem. 4 In this case it’s important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4.A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

5.Create a procedure for recording different types of customer complaints. 5

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer’s complaints and you can improve your service.

E. So it’s important to learn to deal with customer complaints efficiently.

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【题目】The birth of the black tea and the first to reach the Western world from Fujian originated by accident. A Chinese army happened to stop by a tea farm in the late Ming Dynasty (1368—1644) and the soldiers slept on raw tea leaves which were intended for green tea making. Helpless and eager to avoid further loss, the anxious tea producer roasted the withered (枯萎的) tea leaves immediately afterwards, with pine branches, ending up with a deep colored tea, which produced bright red soup, a smoky taste and sweet flavour. To the tea farmer's surprise, the taste and flavour became a hit in the market, and the whole area started to make the kind of tea to satisfy market demand.

Around the end of the 16th century, Dutch business people took tea to Europe. Catherine of Braganza, when she married British King Charles in 1662, took the tea drinking habit from Portugal to the British court.

It was hard to say if people in the United Kingdom had the choice of drinking green tea, because it is said that after long sea transportation, green tea from China naturally fermented (发酵) into black tea. At the time British people still didn't know that black tea and green tea are made from the same leaves, so Scottish botanist Robert Fortune (1812—1880) met with disbelief when he pointed out that only a different processing method made black tea and green tea different.

Fortune was sent by the East India Company to steal tea from China. He took more than 20,000 tea plants and seedlings to India in 1851. Although most of the tea plants he introduced to India are said to have died, trained Chinese tea workers he took there are believed to have equipped the country with the necessary technology and knowledge for tea making.

1The tea farmer invented red tea ________.

A. to get a better taste

B. to please the soldiers

C. to avoid losing more money

D. to satisfy market demand

2According to the text, British people ________.

A. preferred green tea to black tea in the 17th century

B. made green tea transported from China into black tea

C. was the first in Europe to have the habit of drinking tea

D. thought black tea and green tea were made from different leaves

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A. He trained workers to make tea.

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D. The difference between black tea and green tea.

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A. You know that there is something wrong.

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G. The support you offer could be as simple as helping with simple household tasks, running errands(跑腿儿),or even being available for telephone calls.

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