题目内容

【题目】阅读下面材料,在空白处填入适当的内容(不多余三个单词)或括号内单词的正确形式填空.

It was raining lightly when I 【1】______ (arrive) in Yangshuo just before dawn. But I didn’t care. A few hours2________, I’d been at home in Hong Kong, with3_____ (it) choking(窒息的) fog. Here, the air was clean and fresh, even with the rain.

I’d skipped nearby Guilin, a dream place for tourists seeking the limestone mountain tops and dark waters of the Li River4______ are pictured by artists in so many Chinese5_______(painting). Instead, I’d go straight to Yangshuo. For those who fly to Guilin, it’s only an hour away6______ car and offers all the scenery of the better-known city.

Yangshuo7_______ (be) really beautiful. A study of travelers8_______ (conduct) by the website Trip Advisor considers Yangshuo as one of the top 10 destinations in the world. And the town is fast becoming a popular weekend destination for people in Asia. Abercrombie & Kent, a travel company in Hong Kong, says it9_______(regular) arranges quick holidays here for people 【10________ (live) in Shanghai and Hong Kong.

【答案】

【1】arrived

【2】before/earlier

【3】its

【4】that/which

【5】paintings

【6】by

【7】is

【8】conducted

【9】regularly

【10】living

【解析】

【1】arrived 考查动词的时态。句意:就在天亮之前我到了阳朔,天下着小雨。根据前后句时态可知用一般过去时

【2】before/earlier 考查副词。句意:几个小时前,我在香港家里。注意不可以用ago

【3】its 考查代词。句意:带着窒息的烟雾。后面为名词,故用it’s

【4】that/which 考查定语从句;句意:漓江被许多艺术家所绘画。考查定语从句。先行词为Li River,在从句中作主语

【5】paintings 考查名词的复数形式;句意:在如此多的中国绘画中。painting为可数名词,注意用复数形式

【6】by 考查介词。句意:乘汽车只需要1个小时。by car乘汽车

【7】is 考查动词的时态。句意:阳朔真的很漂亮。这里用一般现在时

【8】conducted 考查非谓语动词。句意:一项网站所进行的调查。过去分词作后置定语,表示被动关系

【9】regularly 考查副词 句意:定期为人们安排这里适合旅行的地方。修饰动词,用副词修饰。

【10】living 考查非谓语动词。句意:住在上海和香港的人们。现在分词作后置定语

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【题目】I really love my job because I enjoy working with small children and like the challenges and awards from the job. I also think my work is important. There was a time when I thought I would never have that sort of career.

I wasn’t an excellent student because I didn’t do much schoolwork. In my final term I started thinking what I might do and found I didn’t have much to offer. I just accepted that I wasn’t the type to have a career.

I then found myself a job—looking after two little girls. It wasn’t too bad at first. But the problems began when I agreed to live in so that I would be there if my boss had to go out for business in the evening. We agreed that if I had to work extra hours one week, she’d give me time off the next. But unfortunately, it didn’t often work out. I was getting extremely tired and fed up, because I had too many late nights and early mornings with the children.

One Sunday, I was in the park with the children, and met Megan who used to go to school with me. I told her about my situation. She suggested that I should do a course and get a qualification(资格证书)if I wanted to work with children. I didn’t think I would be accepted because I didn’t take many exams in school. She persuaded me to phone the local college and they were really helpful. My experience counted for a lot and I got on a part-time course. I had to leave my job with the family, and got work helping out at a kindergarten.

Now I’ve got a full-time job there. I shall always be thankful to Megan. I wish I had known earlier that you could have a career, even if you aren’t top of the class at school.

【1】What is the author’s present job?

A. Working part-time in a college.

B. Taking care of children for a family.

C. Helping children with their schoolwork.

D. Looking after children at a kindergarten.

【2】When staying with the two girls’ family, the author ________.

A. was paid for extra work

B. often worked long hours

C. got much help from her boss

D. took a day off every other week

【3】Why did the author leave her first job?

A. She found a full-time job.

B. She was fed up with children.

C. She decided to attend a part-time course.

D. She needed a rest after working extra hours.

【4】What has the author learned from her own experiences?

A. Less successful students can still have a career.

B. Qualifications are necessary for a career.

C. Hard work makes an excellent student.

D. One must choose the job one likes.

【题目】There are stories about two U.S. presidents, Andrew Jackson and Martin Van Buren, which attempt to explain the American English term OK. We don’t know if either story is true,but they are both interesting.

The first explanation is based on the fact that President Jackson had very little education. In fact,he had difficulty reading and writing. When important papers came to Jackson,he tried to read them and then had his assistants explain what they said. If he approved of a paper, he would write “all correct” on it. The problem was that he didn’t know how to spell. So what he really wrote was “ol korekt”. After a while,he shortened that term to “OK”.

The second explanation is based on the place where President Van Buren was born,Kinderhook,New York. Van Bnren’s friends organized a club to help him become President They caned the club the Old Kinderhook Club,and anyone who supported Van Buren was called “OK”.

【1The author____________.

A. believes both of the stories

B. doesn’t believe a word of the stories

C. is not sure whether the stories are true

D. is telling the stories just for fun

【2According to the passage, President Jackson__________.

A. couldn’t draw up any documents at all

B. didn’t like to read important papers by himself

C. often had his assistants sign documents for him

D.wasn’t good at reading,writing or spelling

【3According to the first story, the term “OK”____________.

A. was approved of by President Jackson

B. was the title of some Official documents

C. was first used by President Jackson

D. was an old way to spell “all correct”

【4】According to the second story, the term “OK” was first used __________.

A. by Van Buren

B. in a presidential election

C. to organize the Old Kinderhook Club

D.by the members of the ‘‘Old Kinderhook Club”

【题目】完形填空

Leaving for work one morning, I noticed that my newspaper hadn’t been delivered yet.Since I always took it to work, it me that I would have to stop at the store and pick one up.I was already running late, but figured I could make it if I hurried It was putting me in a mood

As I pulled into the parking lot of the to get a newspaper, I noticed a young man in a wheelchair who seemed to be with his wheelchair.“I’m sure he’s all right”, I thought, “or if he’s not, someone else will help him.”

by the customers and cars that were passing him by, I guessed they were thinking the thing.I got out and walked over to see what the .was.

“Is there anything I can do?” I asked I noticed he wasn’t able to , and was still struggling with the wheelchair.

I at the wheelchair and noticed that the clamp(夹锁) holding the electronic keyboard and chair controls had loosened, causing the equipment to slip down, out of his reach.

I pulled it back into .His hand pulled over to the keyboard and he hit a single key.An electronic voice said, “Thank you.”

I felt a wave of gratitude come over me. I was truly blessed to have the physical that allowed me to live a normal life.The young man helped me gain a new way of thinking in lie.

【1】A. annoyed B. ignored C. permitted D. avoided

【2】A. guilty B. curios C. bad D. good

【3】A. office B. store C. library D. station

【4】A. comparing B. living C. struggling D. playing

【5】A. Judging B. Waiting C. Attracted D. Interrupted

【6】A. particular B. happy C. same D. strange

【7】A. accident B. trouble C. comment D. surprise

【8】A. share B. deliver C. move D. speak

【9】A. look up B. look down C. come down D. hold up

【10】A. gradually B. luckily C. suddenly D. obviously

【11】A. space B. form C. place D. shape

【12】A. gratitude B. attitude C. manner D. ability

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 【1】 However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3 You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆断)and think that you know what the customers want.

4 Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5 Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to Stores.

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