Many people think that listening is a passive business. It is just the opposite. Listening well is an active exercise of our attention and hard work. It is because they do not realize this, or because they are not willing to do the work, that most people do not listen well.

Listening well also requires total concentration upon someone else. An essential part of listening well is the rule known as ‘bracketing’. Bracketing includes the temporary giving up or setting aside of your own prejudices and desires, to experience as far as possible someone else’s world from the inside, stepping into his or her shoes. Moreover, since listening well involves bracketing, it also involves a temporary acceptance of the other person. Sensing this acceptance, the speaker will seem quite willing to open up the inner part of his or her mind to the listener. True communication is under way and the energy required for listening well is so great that it can be accomplished only by the will to extend oneself for mutual growth.

Most of the time we lack this energy. Even though we may feel in our business dealings or social relationships that we are listening well, what we are usually doing is listening selectively. Often we have a prepared list in mind and wonder, as we listen, how we can achieve certain desired results to get the conversation over as quickly as possible or redirected in ways more satisfactory to us. Many of us are far more interested in talking than in listening, or we simply refuse to listen to what we don’t want to hear.

It wasn’t until toward the end of my doctor career that I have found the knowledge that one is being truly listened to is frequently therapeutic(有疗效的). In about a quarter of the patients I saw, surprising improvement was shown during the first few months of psychotherapy(心理疗法), before any of the roots of problems had been uncovered or explained. There are several reasons for this phenomenon, but chief among them, I believe, was the patient’s sense that he or she was being truly listened to, often for the first time in years, and for some, perhaps for the first time ever.

1.The phrase “stepping into his or her shoes” in paragraph 2 probably means ________.

A. preparing a topic list first

B. focusing on one’s own mind

C. directing the talk to the desired results

D. experiencing the speaker’s inside world

2.What is mainly discussed in Paragraph 2?

A. How to listen well.

B. What to listen to.

C. Benefits of listening.

D. Problems in listening

3.According to the author, in communication people tend to ________.

A. listen actively

B. listen purposefully

C. set aside their prejudices

D. open up their inner mind

4.According to the author, the patients improved mainly because ________.

A. they were taken good care of

B. they knew they were truly listened to

C. they had partners to talk to

D. they knew the roots of problems

Danielle Steel, America’s sweetheart, is one of the hardest working women in the book business. Unlike other productive authors who write one book at a time, she can work on up to five. Her research before writing takes at least three years. Once she has fully studied her subjects, ready to dive into the book, she can spend twenty hours nonstop at her desk.

Danielle Steel comes from New York and was sent to France for her education. After graduation, she worked in the public relations and advertising industries. Later she started a job as a writer which she was best fit for. Her achievements are unbelievable: 390 million copies of books in print, nearly fifty New York Times best-selling novels, and a series of “Max and Martha” picture books for children to help them deal with the real-life problems of death, new babies and new schools. Her 1998 book about the death of her work shot to the top of the New York Times best-selling list as soon as it came out. Twenty-eight of her books had been made into films. She is listed in the Guinness Book of World Records for one of her books being the Times best-seller for 381 weeks straight.

Not satisfied with a big house, a loving family, and a view of the Golden GateBridge, Danielle Steel considers her readers to be the most important resource and has kept in touch with them by e-mail. While she is often compared to the heroines of her own invention, her life is undoubtedly much quieter. But, if she does have anything in common with them, it is her strength of will and her inimitable (独特的) style. There is only one Danielle Steel.

1.Danielle Steel is different from other writers because ________.

A. she can write several books at the same time

B. she often does some research before writing a book

C. she is one of the most popular American women writers

D. she can keep writing for quite a long time without a break

2. Children who have read “Max and Martha” picture books may know ________.

A. how to deal with affairs at school

B. what to do if Max and Martha die

C. what to do when new babies are born into their families

D. how to solve the difficult problems in their writing classes

3. One of Danielle Steel’s achievements is that ________.

A. some TV plays were based on her books

B. her picture books attracted a lot of young men

C. one of her books became a best-seller in 1998

D. she wrote the Guinness Book of World Records

4. We can learn from the passage that Danielle Steel ________.

A. lives an exciting life

B. values her readers a lot

C. writes about quiet women

D. is pleased with her achievements

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