题目内容

With the final exams coming, Mark, the top student in our class, is not worried about Chinese, and _________ English．

A．still more B．at least

C．least of all D．better than

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Each Indian tribe had a different language. Many Indians never learned any languages except their own. Do you know how Indians from different tribes talked to each other? They had two ways to talk without sound. One way was by sign language; another way by signals.

Sign language is a way of talking by using signs. Indians used sign language when they met strangers. In this way, they could find out whether the stranger was a friend or an enemy. In Indian sign language, signs were made with the hands. One sign meant “man”. Another meant “horse”. To tell the time of day when something happened, an Indian pointed to the sky. He showed where the sun had been at the time.

Indians usually used signals when they wanted to send messages to someone far away. To make signals, an Indian might use a pony. He might use a blanket. Or he might use smoke, a mirror or fire arrows.

To signal that he had seen many animals, an Indian rode his pony in a large circle. Sometimes the Indian gave a signal like this and then went away to hide. This meant that there was danger.

The blanket signal was visible from far away. An Indian held the corners of a blanket in his hands. Then he began to swing the blanket from side to side in front of him. An Indian could send many different signals with his blanket.

He could also send many signals with a mirror. He usually used the mirror to warn someone of danger. Of course, mirrors could be used only when the sun was shining. At night, Indians used fire arrows for signaling.

Now you can see that Indians didn’t need to learn each other’s language. They could talk to one another by using signals or sign language.

1.Blanket signals .

A. could be seen far away

B. could be seen at night

C. were used only for warning

D. were considered the best way of sending messages

2.Indians didn’t need to learn each other’s language because .

A. they could use signals or sign language

B. they never met each other

C. they could write messages

D. they thought they could easily make themselves understood

3.Sign language is .

A. a language only for Indians

B. a way of taking by signing on paper

C. a way to express one’s ideas by making gestures

D. a secret way of talking to strangers

4.The story tells about .

A. people living in Indian

B. how Indians communicate between different tribes

C. the Indians who didn’t use their languages

D. the Indians who had many kinds of languages

书面表达

假设你是红星中学高三（1）班的学生李华，你校正在招募志愿者，为春节期间中外学生交流活动做准备。请根据下表提供的信息，用英语写一封e-mail，向学校外事办公室提出申请。注意：1. E-mail的开头和结尾已为你写好。2. 词数不少于100。

Name

Li Hua

Class

Class 1, Senior 3

Qualifications

speak English fluently

have similar experiences

be willing to spread Chinese culture

……

Dear Sir，

I am writing to apply for a position as a volunteer.

Yours sincerely,

Li Hua

---Currently it is difficult to find a good job in the fierce job-hunting market．

---_____．But highly-qualified graduates are always in great demand．

A．I hope so B．That’s all right

C．No kidding D．That sounds reasonable

To his disappointment, not a single gift _____ on his birthday．

A．he received B．had he received

C．did he receive D．received he

请先阅读下面短文，掌握其大意，然后根据短文内容从下面方框内的五个选项中，还原到文中，使短文意思通顺、结构完整。

You may feel comfortable with some people．You spend an hour with them and feel as if you have known them half a life．These people have something in common．And once we know what it is, we can try to do it ourselves.

How is it done? _1._ If you follow the skills, you’ll make friends with people quickly.

First of all, good talkers ask questions．__2.__ One well-known businesswoman says, “At business lunches, I always ask people what they did that morning．It’s a common question, but it will get things going.” From there you can move on to some other questions．And how he answers will let you know how far you can go．

_3.___ This point seems clear, but it isn’t．Your question should have a point and help to tell what sort of person you are talking to．And to find out, you really have to listen carefully and attentively.

Real listening at least means some things．___4.___ If someone sticks to one topic, it means he’s really interested in it．Real listening also means not just listening to words, but to tones （语气） of voice．If the voice sounds boring, then, it’s time for you to change the subject.

Finally, good talkers know well when to say good-bye．Remember to give him a handshake and say, “ I’ve really enjoyed meeting you.” ___5.___ Let people know what you feel, and they may walk away feeling as if they’ve known you half their life.

A．Almost anyone will answer a question.

B．Here are several skills that good talkers have.

C．If you want to see that person again, don’t keep it a secret.

D．First, it means not to change the subject of the conversation.

E．Second, once good talkers have asked questions, they listen to the answers.

---Look at the glasses on the desk．Are they David’s?

---They belong to him．I saw him go out with glasses just now．

A．might B．could C．mustn’t D．can’t

High-quality customer service is preached (宣扬) by many, but actually keeping customers happy is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers—and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.

“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”

On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.

According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.

The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.

During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.

Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers.

“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

1.Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers would rather relate their unhappy experiences to people around them.

C. Few customers believe the service will be improved. .

D. Customers have no easy access to store managers.

2. What does Paula Courtney imply by saying “…the shopper must also find a replacement” (Line 2, Para. 4)

A. New customers are bound to replace old ones.

B. It is not likely that the shopper can find the same products in other stores.

C. Most stores provide the same kind of service.

D. Not complaining to manager causes the shopper some trouble too.

3.What contributes most to smoothing over issues with customers?

A. Manners of the salespeople.

B. Hiring of efficient employees.

C. Huge supply of goods for sale.

D. Design of store layout.

4.To achieve better shopping experiences, customers are advised to ________.

A. exert pressure on stores to improve their service

B. settle their disputes with stores in a diplomatic way

C. voice their dissatisfaction to store managers directly

D. shop around and make comparisons between stores

I spotted (发现;认出) him at the checkout counter, bagging at No.14. His arms shook violently as he placed a box of eggs into a plastic bag. He wore a name card upon which he had wiritten “Jerry” in kindergarten handwriting. He looked middle-aged but his mental age must have been about 12.

Ever since I smiled at him the first time he bagged my groceries at my local supermarket, Jerry has followed me around like an adoring fan. His lack of boundaries makes me uncomfortable. I don’t know how to avoid being noticed by him. I don’t want to speak to the manager — my complaint could get him fired. So I started avoiding him.

I can still remember the hurt I felt when I was 10 and our neighbor Mrs. Ward didn’t respond when I said hello with David and Diane. Instead, she hurried out of the supermarket, leaving me holding my brother and sister’s hands. I realized at that moment that I hated Mrs. Ward’s reaction. Why, then, years later, was I acting as she had?

I picked up a magazine Real Simple. The beautiful photos did nothing to straighten out the guilt in me. I was being ridiculous. The last three times I have seen Jerry, I rushed. There are other stores, but I chose this one because it employs people with disabilities. I want people like my brothers to have jobs. I don’t want them to be ignored, the way I am avoiding Jerry.

1.We know from the text that Jerry ________

A. suffered from fragile X syndrome

B. had a mental age not matching his real age

C. couldn’t write his name

D. only had a kindergarten education

2.Why did the author feel uncomfortable?

A. Jerry was like a fan of her

B. Real Simple couldn’t straighten out her guilt

C. Jerry always stepped on her feet

D. Jerry didn’t keep a proper distance from her

3.We can infer from the text that ________.

A. there are many people like Mrs. Ward

B. the store the author visited treated the disabled equally

C. most employees in the supermarket are disabled

D. the store manager ignored people with disabilities

4.What is the author’s attitude towards people with disabilities?

A. cautious B. unconcerned

C. ridiculous D. caring

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