Question

【题目】假定你是高三学生李华。“双十一”当天，你在网上买了一双鞋，打算送给妈妈作为生日礼物。但是今天早晨你才收到货，并且发现鞋子存在些问题。请你就此给客服写一封邮件进行投诉。要点如下：

1、介绍购物情况；

2、反映存在的问题；

3、提出解决方案。

注意：1.词数100左右；

2.可以适当增加细节，以使行文连贯。

3.“双十一”Double Eleven

Dear Sir/Madam,

I am one of your customers.

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

Answer 1

【答案】Dear sir/madam,

I am one of your customers. I’m writing to express my dissatisfaction regarding my recent purchase experience.

On “Double Eleven”, I bought a pair of shoes for my mother’s birthday on your website, but I didn’t receive them until this morning. However, much to my disappointment, what I found in the box was a pair of black shoes instead of the brown ones I ordered. What’s worse, there are some scratches on the shoes.

I’m so sorry to have received such poor service. I request that you either return my money or deliver a pair of brown shoes to me. And I would like to be keep informed how you deal with my complaint.

Please reply to me at your earliest convenience.

Yours

Li Hua

【解析】高三学生李华“双十一”当天，在网上买了一双鞋，打算送给妈妈作为生日礼物。但是今天早晨才收到货，并且发现鞋子存在些问题。请就此给客服写一封邮件进行投诉。文章主要分三部分：1、先说明写信目的和介绍购物情况；2、反映商品存在的问题；3、提出解决方案。时态会涉及到现在时和过去时，人称以第一人称来写。

写作时要注意要点全面，观点明确，态度诚恳。还要注意高级词汇和句型的运用，如不定式to express my dissatisfaction表目的，主语从句what I found in the box，定语从句I ordered

宾语从句that you either return my money or deliver a pair of brown shoes to me.和how you deal with my complaint.词语regarding, to my disappointment, keep informed, deal with等。