Since the day it was founded , the Venus Orchestra , known as the “the most beautiful orchestra in the world , has the attention of professional critics , music lovers , and a wide range of audience. 题目和参考答案——青夏教育精英家教网—

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Since the day it was founded , the Venus Orchestra , known as the “the most beautiful orchestra in the world ”, has _________ the attention of professional critics , music lovers , and a wide range of audience.

A. approved B. assumed C. accumulated D. Arrested

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假设你是红星中学高三（1）班的学生李华，你校正在招募志愿者，为春节期间中外学生交流活动做准备。请根据下表提供的信息，用英语写一封e-mail，向学校外事办公室提出申请。注意：1. E-mail的开头和结尾已为你写好。2. 词数不少于100。

Name

Li Hua

Class

Class 1, Senior 3

Qualifications

speak English fluently

have similar experiences

be willing to spread Chinese culture

……

Dear Sir，

I am writing to apply for a position as a volunteer.

Yours sincerely,

Li Hua

---Look at the glasses on the desk．Are they David’s?

---They belong to him．I saw him go out with glasses just now．

A．might B．could C．mustn’t D．can’t

High-quality customer service is preached (宣扬) by many, but actually keeping customers happy is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers—and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.

“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”

On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.

According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.

The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.

During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.

Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers.

“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

1.Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers would rather relate their unhappy experiences to people around them.

C. Few customers believe the service will be improved. .

D. Customers have no easy access to store managers.

2. What does Paula Courtney imply by saying “…the shopper must also find a replacement” (Line 2, Para. 4)

A. New customers are bound to replace old ones.

B. It is not likely that the shopper can find the same products in other stores.

C. Most stores provide the same kind of service.

D. Not complaining to manager causes the shopper some trouble too.

3.What contributes most to smoothing over issues with customers?

A. Manners of the salespeople.

B. Hiring of efficient employees.

C. Huge supply of goods for sale.

D. Design of store layout.

4.To achieve better shopping experiences, customers are advised to ________.

A. exert pressure on stores to improve their service

B. settle their disputes with stores in a diplomatic way

C. voice their dissatisfaction to store managers directly

D. shop around and make comparisons between stores

Many outside the US continue to see the country as one of opportunities , and despite being in a tough economic position , research shows many young Americans would ________it as well.

A. submit to B. contribute to

C. object to D. subscribe to

阅读下面材料，在空白处填入适当的内容或括号内单词的正确形式。

Spending more than an hour on your smartphone each day may be a sign that you are suffering from depression , 1. new study has suggested . The more time is spent 2. ( use ) a phone for any reason including texting and going online , the more likely volunteers were 3. have the blues .

Monitoring people’s comings and 4. ( go ) using GPS tracking on their phones also helped track mood . Spending most of your time at home was also 5. ( link ) to depression , as was having an 6. ( regular) daily schedule , such as unusual shift patterns . “ 7. people are depressed , they tend to withdraw and don’t have the motivation and energy to go out and do things , ” said senior author David Mohr . “ The data 8. showed depressed people tended not to go many places 9. ( reflect ) the loss of motivation seen in depression ”

“ The significance of this is that we can detect if a person has depressive symptoms and the severity of those symptoms 10. asking them any questions . Phones can provide data obviously and with no effort on the part of the users . ”

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上高中后第一节英语课，老师要求每个同学用英语做一分钟的自我介绍。请准备一份100 词的发言稿，内容应涉及以下四个方面：

1. 家庭情况 2. 学习上的强项与弱项

3. 兴趣与爱好 4. 对高中生活的期待

要求：1. 内容反映自己的真实情况，但不得在文中提及真实的人名、地名和校名；

2. 首尾已给出, 不计入总词数。

Hello, every body,

Nice to meet you. My name is Li Huan. I’m from Rainbow High School.

______________________________________________________________________________

Thank you!

I spotted (发现;认出) him at the checkout counter, bagging at No.14. His arms shook violently as he placed a box of eggs into a plastic bag. He wore a name card upon which he had wiritten “Jerry” in kindergarten handwriting. He looked middle-aged but his mental age must have been about 12.

Ever since I smiled at him the first time he bagged my groceries at my local supermarket, Jerry has followed me around like an adoring fan. His lack of boundaries makes me uncomfortable. I don’t know how to avoid being noticed by him. I don’t want to speak to the manager — my complaint could get him fired. So I started avoiding him.

I can still remember the hurt I felt when I was 10 and our neighbor Mrs. Ward didn’t respond when I said hello with David and Diane. Instead, she hurried out of the supermarket, leaving me holding my brother and sister’s hands. I realized at that moment that I hated Mrs. Ward’s reaction. Why, then, years later, was I acting as she had?

I picked up a magazine Real Simple. The beautiful photos did nothing to straighten out the guilt in me. I was being ridiculous. The last three times I have seen Jerry, I rushed. There are other stores, but I chose this one because it employs people with disabilities. I want people like my brothers to have jobs. I don’t want them to be ignored, the way I am avoiding Jerry.

1.We know from the text that Jerry ________

A. suffered from fragile X syndrome

B. had a mental age not matching his real age

C. couldn’t write his name

D. only had a kindergarten education

2.Why did the author feel uncomfortable?

A. Jerry was like a fan of her

B. Real Simple couldn’t straighten out her guilt

C. Jerry always stepped on her feet

D. Jerry didn’t keep a proper distance from her

3.We can infer from the text that ________.

A. there are many people like Mrs. Ward

B. the store the author visited treated the disabled equally

C. most employees in the supermarket are disabled

D. the store manager ignored people with disabilities

4.What is the author’s attitude towards people with disabilities?

A. cautious B. unconcerned

C. ridiculous D. caring

Though a typhoon is on the way，people are still looking forward _____ the outdoor concert．

A．to cancelingB．not to canceling

C．not to cancelD．to not canceling

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