题目内容

________ over everything whenever we want to make a decision, many people believe, and we will have less chance of making mistakes.  

    A. To think            B. Think          C. Thinking     D. Thought

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It is impossible not to make a mistake at some points in your life. We may as well accept that some thing will go wrong and we will be to blame. It is therefore sensible to work out some strategies for apologizing, and the best way to apologize is by letter. This way you can take care over every work you write— which you can’t do if you say sorry to someone in person.

We all say or do something that we wish we hadn’t said or done. You may say something that accidentally hurts someone, or you may provide a service which doesn’t come up to the standards that a client or customer expected.

You may feel that it was a genuine mistake which couldn’t be avoided. Rather than dwell on the mistake, you should quickly try to remedy(修补)the problem. An effective letter of apology is an important part of that process.

For the contents of the letter, just remember TABS—Timing, Action, Brevity, Sincerity.

The timing of a letter of apology is essential—it must be sent as soon as possible. Any delay in our sending the letter will only compound(add to) the problem. In this case “Better late than never” is not the best motto! The longer you wait before you wait before writing a letter of apology, the more it will seem that you have been coerced(被迫)into writing it.

Although it is important to recognize what has gone before, it is also essential to detail the action you plan to take to rectify whatever it was you did wrong. Research has shown that some indication that you have thought about what future action you plan to take is always well received.

A letter of apology should be brief and the word “sorry” should appear no more than twice. Indicate that you are aware using it a second time—“once again, I am so sorry for…” or “as I said earlier, I am really sorry about…”. Finally, the tone of the letter has to be sincere. In fact, the combination of all the above factors will help in this respect.

And don’t think that letters are out of date in the email—oriented 21st century. An apology email can be worse than no apology at all!

72.What kind of advice does the text suggest about apologizing?

A.It’s a good idea to write a letter of apology as soon as something has gone wrong.    

B.It’s a good idea to send several emails to apologize.

C.Write a long letter apologizing several times to make your point.

D.Wait to see how they react to your letter before planning to do anything.

73.What kind of things do you NOT apologize for?

A.A service that is not as good as it should be.

B.Genuine mistakes.

C.Car accidents.

D.Causing offence or hurt.

74.The underlined expression “Rather than dwell on the mistake” in the third paragraph means you _____.

A.should not waste time worrying about what happened.

B.should consider the problem

C.should forget about what happened.

D.should analyse who was at fault.

75.How can timing compound problems?

A.If you write immediately, they will be suspicious.

B.If you leave it for a few days, they will know it is your idea to write.

C.Waiting for a few days before you write will show your sincerity.

D.Waiting too long will make it worse because they won’t believe you mean it.

阅读下面短文,掌握其大意,然后从36—55各题所给的四个选项(A、B、C和D)中,选出最佳选项,并在答题卡上将该项涂黑。

In college I had a part-time job at a shop downtown that sold doughnuts(a kind of cake) and coffee. The small shop,  36   on a block where a dozen buses stopped, it provided food to people who had a few minutes to wait for their  37  .

    I  38  coffee in takeout cups and patiently waited on customers who’d point through the glass case and say, “No, not that one, the one two rows over.”

    Every afternoon around four o’clock, a group of school children would burst   39  the  shop. Adults would glance in, see the crowd and   40  on. I didn’t   41  if the kids waited for the bus in the shop.

    I came to know them pretty well. The girls would talk about school. The boys were more quiet, choosing not to   42   their secrets, but still, they’d wait every day in the store   43  their bus came.

       Sometimes I'd hand out bus fare (车费) when a ticket went  44  — always repaid the next day.When ii snowed, the kids and I would wait  45  for a very late bus.They'd call their parents to let them know they were okay.At _ closing time I wouldn't  46  the door, and the kids and I would wait in the warm store until their bus finally arrived.

       I  47  a lot of doughnuts on snowy days.I enjoyed my pals (伙伴), but it never  48   to me that I played an important part in their lives—until one Saturday afternoon when a serious-looking man came into the store and asked if I was the girl who worked weekdays around four o'clock.I  49  it was true, and he introduced himself   50  the father of two of my favorites—a brother and sister team.

       "I want you know I appreciate what you do for my children.I  51  about them having to take two buses to get home.It  52   a lot that they can wait here and you are keeping an eye on them."

       I told him it wasn't a big  53  .that I enjoyed the kids.

       "No, you don't understand.When they're with the doughnuts lady, I know they're  54  .It is a big deal.And I'm grateful."

       So I was the Doughnuts lady.I not only had received a   55  .I had become a landmark.

A.existed            B.located             C.lied     D.stood

A.ride              B.train               C.passengers      D.cars

A.tasted             B.had                C.made           D.poured

A.into              B.out                C.for       D.along

A.go                B.come               C.pass       D.pull

A.consider           B.mind               C.think           D.realize

A.hear               B.notice              C.share           D.show

A.when              B.before              C.after            D.until

A.stealing            B.disappearing         C.missing         D.remaining

A.happily          B.anxiously           C.sadly           D.bravely

A.lock             B.open               C.watch           D.keep

A.ate up            B.gave away           C.let out          D.sent away

A.stuck            B.reminded            C.moved     D.occurred

A.admitted          B.talked              C.guessed    D.refused

A.for             B.to                 C.as              D.like

A.care             B.worry              C.frighten    D.wonder

A.means            B.takes                C.has       D.gives

A.pride            B.pleasure             C.deal     D.help

A.controlled        B.behaved             C.alive       D.safe

A.word            B.title                C.prize       D.award

阅读下面短文,掌握其大意,然后从36—55各题所给的四个选项(A、B、C和D)中,选出最佳选项,并在答题卡上将该项涂黑。

In college I had a part-time job at a shop downtown that sold doughnuts(a kind of cake) and coffee. The small shop,  36   on a block where a dozen buses stopped, it provided food to people who had a few minutes to wait for their  37  .

    I  38  coffee in takeout cups and patiently waited on customers who’d point through the glass case and say, “No, not that one, the one two rows over.”

    Every afternoon around four o’clock, a group of school children would burst   39  the  shop. Adults would glance in, see the crowd and   40  on. I didn’t   41  if the kids waited for the bus in the shop.

    I came to know them pretty well. The girls would talk about school. The boys were more quiet, choosing not to   42   their secrets, but still, they’d wait every day in the store   43  their bus came.

       Sometimes I'd hand out bus fare (车费) when a ticket went  44  — always repaid the next day.When ii snowed, the kids and I would wait  45  for a very late bus.They'd call their parents to let them know they were okay.At _ closing time I wouldn't  46  the door, and the kids and I would wait in the warm store until their bus finally arrived.

       I  47  a lot of doughnuts on snowy days.I enjoyed my pals (伙伴), but it never  48   to me that I played an important part in their lives—until one Saturday afternoon when a serious-looking man came into the store and asked if I was the girl who worked weekdays around four o'clock.I  49  it was true, and he introduced himself   50  the father of two of my favorites—a brother and sister team.

       "I want you know I appreciate what you do for my children.I  51  about them having to take two buses to get home.It  52   a lot that they can wait here and you are keeping an eye on them."

       I told him it wasn't a big  53  .that I enjoyed the kids.

       "No, you don't understand.When they're with the doughnuts lady, I know they're  54  .It is a big deal.And I'm grateful."

       So I was the Doughnuts lady.I not only had received a   55  .I had become a landmark.

1.A.existed                B.located          C.lied                 D.stood

2.A.ride                  B.train            C.passengers          D.cars

3.A.tasted                 B.had             C.made               D.poured

4.A.into                  B.out                                            C.for           D.along

5.A.go                    B.come            C.pass       D.pull

6.A.consider              B.mind          C.think               D.realize

7.A.hear                  B.notice           C.share               D.show

8.A.when                 B.before           C.after                D.until

9.A.stealing               B.disappearing      C.missing             D.remaining

10.A.happily             B.anxiously        C.sadly               D.bravely

11.A.lock                B.open            C.watch               D.keep

12.A.ate up               B.gave away       C.let out              D.sent away

13.A.stuck                B.reminded        C.moved     D.occurred

14.A.admitted             B.talked           C.guessed    D.refused

15.A.for                B.to                                             C.as           D.like

16.A.care                B.worry           C.frighten    D.wonder

17.A.means               B.takes            C.has                  D.gives

18.A.pride                B.pleasure         C.deal                D.help

19.A.controlled            B.behaved         C.alive       D.safe

20.A.word                B.title             C.prize       D.award

 

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