题目内容

【题目】阅读下面材料,在空白处填入适当内容(1个单词)或括号内单词的正确形式。

In the West, most families have pets, like cats, dogs, and birds. If you live 【1】 a farm you also have horses, sheep, goats and something of this sort2】 will become part of the extended family.

Our family had many pets in the past. My favorite pet was a little gray poodle 3 (call) Suzie. The first time I saw her, she had long matted hair, needed a bath and haircut, but had such4 beautiful face. I5 (take) her home, bathed her and clipped all her hair back to reveal the most lovable little dog.

Poodles are full of 6 (intelligent) and she was too. She learned to recognize the sounds different 7 (car) in our household made. She knew when my father’s car was coming down the road, and would run around 8 (mad) barking then rush out to the front driveway and sit there 9 (wait) for him. She also seemed to know when people 【10 (be) upset and would jump up onto their laps and sit there cuddling up as if to give comfort.

【答案】

【1】on,

【2】that

【3】called

【4】a

【5】took

【6】intelligence

【7】cars

【8】madly

【9】waiting

【10】were

【解析】

试题分析:文章主要描述了作者养的宠物poodle的故事。

【1】on考查介词搭配,live on a farm表示住在一个农场

【2】that考查定语从句,that后面接定语从句用来修饰something。

【3】called考查过去分词,此处过去分词called做后制定语,表示名叫……”

【4】a考查固定结构,such+a/an+形容词+名词表示如此……”

【5】took考查过去式,take sb. to sp.表示带某人去某地,此处应该用过去式took。

【6】intelligence考查名词。be full of后接名词表示充满……”,名词intelligence表示智慧,是不可数名词。

【7】cars 考查名词复数形式。由前面different不同的可知此处需用car的复数形式cars。

【8】madly考查副词。副词madly用来修饰动词barking,表示疯狂地

【9】waiting考查动名词。此处用动名词waiting与前面的barking保持一致,表示状态

【10】were考查过去式。由于people不是复数含义且是过去时,所以需用be过去式的复数形式were。

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【题目】I really love my job because I enjoy working with small children and like the challenges and awards from the job. I also think my work is important. There was a time when I thought I would never have that sort of career.

I wasn’t an excellent student because I didn’t do much schoolwork. In my final term I started thinking what I might do and found I didn’t have much to offer. I just accepted that I wasn’t the type to have a career.

I then found myself a job—looking after two little girls. It wasn’t too bad at first. But the problems began when I agreed to live in so that I would be there if my boss had to go out for business in the evening. We agreed that if I had to work extra hours one week, she’d give me time off the next. But unfortunately, it didn’t often work out. I was getting extremely tired and fed up, because I had too many late nights and early mornings with the children.

One Sunday, I was in the park with the children, and met Megan who used to go to school with me. I told her about my situation. She suggested that I should do a course and get a qualification(资格证书)if I wanted to work with children. I didn’t think I would be accepted because I didn’t take many exams in school. She persuaded me to phone the local college and they were really helpful. My experience counted for a lot and I got on a part-time course. I had to leave my job with the family, and got work helping out at a kindergarten.

Now I’ve got a full-time job there. I shall always be thankful to Megan. I wish I had known earlier that you could have a career, even if you aren’t top of the class at school.

【1】What is the author’s present job?

A. Working part-time in a college.

B. Taking care of children for a family.

C. Helping children with their schoolwork.

D. Looking after children at a kindergarten.

【2】When staying with the two girls’ family, the author ________.

A. was paid for extra work

B. often worked long hours

C. got much help from her boss

D. took a day off every other week

【3】Why did the author leave her first job?

A. She found a full-time job.

B. She was fed up with children.

C. She decided to attend a part-time course.

D. She needed a rest after working extra hours.

【4】What has the author learned from her own experiences?

A. Less successful students can still have a career.

B. Qualifications are necessary for a career.

C. Hard work makes an excellent student.

D. One must choose the job one likes.

【题目】There are stories about two U.S. presidents, Andrew Jackson and Martin Van Buren, which attempt to explain the American English term OK. We don’t know if either story is true,but they are both interesting.

The first explanation is based on the fact that President Jackson had very little education. In fact,he had difficulty reading and writing. When important papers came to Jackson,he tried to read them and then had his assistants explain what they said. If he approved of a paper, he would write “all correct” on it. The problem was that he didn’t know how to spell. So what he really wrote was “ol korekt”. After a while,he shortened that term to “OK”.

The second explanation is based on the place where President Van Buren was born,Kinderhook,New York. Van Bnren’s friends organized a club to help him become President They caned the club the Old Kinderhook Club,and anyone who supported Van Buren was called “OK”.

【1The author____________.

A. believes both of the stories

B. doesn’t believe a word of the stories

C. is not sure whether the stories are true

D. is telling the stories just for fun

【2According to the passage, President Jackson__________.

A. couldn’t draw up any documents at all

B. didn’t like to read important papers by himself

C. often had his assistants sign documents for him

D.wasn’t good at reading,writing or spelling

【3According to the first story, the term “OK”____________.

A. was approved of by President Jackson

B. was the title of some Official documents

C. was first used by President Jackson

D. was an old way to spell “all correct”

【4】According to the second story, the term “OK” was first used __________.

A. by Van Buren

B. in a presidential election

C. to organize the Old Kinderhook Club

D.by the members of the ‘‘Old Kinderhook Club”

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 【1】 However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3 You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆断)and think that you know what the customers want.

4 Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5 Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to Stores.

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