根据短文内容,从短文后的选项中,选出能填入空白处的最佳选项,选项中有两项为多余选项。

    Is the customer always right?    Shopping is very much a part of a country’s culture, and

attitudes to shopping and consumers vary from country to country just as much as climate or taste

in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income.This has meant failing prices,plenty of special offers and a re-examination of what customer service really means. In restaurants in the south of the USA,for example,waiters compliment.(恭维)you on your clothes,ask about your day,compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.

Anyone who has waited 30 minutes to be served in fl restaurant may possibly dream of such customer service. a fact,different nationalities expect different types of service.As a friend of mine once told me,"By the end of evening I had spent as much time talking to the waiter as to my wife."

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes.First of all she waits until they are on sale. And later she finds some small fault with the product and demands a further reduction.She never buys anything at the regular price.Could you imagine trying such ways in department stores in other countries?

Attitudes to service are,of course,affected by employers’ attitudes to their workers.As American waiters heavily depend on tips,they have to provide more service.But is this fair? It might not be a case of"Is the customer always right ?"but a case of” How much service is it fair to expect?"

A.People often point to America as an example of good customer service.

B.It is a question of expectations.

C.Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D.Then she asks for a discount until she gets an even better price.

E.The answer,it seems,depends on which country you are in.

F.The way we shop shows the way we get along with other people.

G.However,do Europeans really want US style service?

Madonna Expresses Herself

I know this was over,but it’s like last week in Spain.For some strange reason,I fail to realize the first leg of the tour during the raining season in Japan.So it’s very strange that the dancers prefer the show in the heavy rain.They were so excited to be performing for the audience that the world could be boiling up and they wouldn’t be frightened.Malisha,my assistant became my only way to the outside world.I think in a lot of ways in New York,the time I spent when I was sick was the hardest on her.And since I was staying in my own apartment in New York,I lost my contact with my dancers completely.

Oh,Los Angeles was hard in that way.I mean I’ve always found it’s a little tiring to be among famous people just because you are famous too.It can cause a lot of trouble.Detroit was definitely the hardest place we went to on the tour.You know people always talk about how stars change you but they never talk about how it can change people that cause them.I hadn’t been to the cemetery since I was a young girl.I used to go right after she died.I don’t know my mother’s death is just a big mystery to me when I was a child.No one really explained it to me.So what I remembered most about my mother was that she was very kind and very gentle and very feminine.I mean,I don’t know,I guess,she just seems like an angel to me,but I suppose everybody thinks their mother is an angel when they are five.I also know she was very religious,so I never really understood why she was taken away from us.It just seems so unfair,I never thought that she’d done something wrong.So often,at times I wonder what I have done wrong.

1.Madonna’s tour was in the following order:________.

A.Spain—New York—Japan—Los Angeles—Detroit

B.Spain—Japan—New York—Los Angeles—Detroit

C.Japan—Spain—New York—Detroit—Los Angeles

D.Japan—New York—Spain—Detroit—Los Angeles

2.The underlined word “leg” in this passage probably means “________”.

A.stop      B.chance      C.suffering     D.performance

3.What does Madonna think of her own life?

A.She is famous all over the world and she lives a very comfortable life.

B.Her life is interesting and colorful and she is admired by anyone else.

C.Although she is very tired,she can tour many places and earn much money.

D.Her life is tiring and hard and she can’t easily contact with the outside world.

4.In Madonna’s opinion,it is fair that ________ have died.

A.people who had done something wrong must

B.people who hadn’t done anything wrong shouldn’t

C.her mother who hadn’t done anything wrong shouldn’t

D.she who had done something wrong should

 

根据短文内容,从短文后的选项中选出能填入空白处的最佳答案。选项中有两项为多余选项。
Is the customer always right?    【小题1】   Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.
Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.
   【小题2】  In restaurants in the south of the USA, for example, waiters compliment(恭维)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service.     【小题3】  In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale.     【小题4】  And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0
Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair?     【小题5】    It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”

A.People often point to America as an example of good customer service.
B.It is a question of expectations.
C.Do we think it is fair to ask shop assistants to work late evenings or on Sundays?
D.Then she asks for a discount until she gets an even better price.
E. The answer, it seems, depends on which country you are in.
F. The way we shop shows the way we get along with other people.
G. However, do Europeans really want US style service?

根据短文内容,从短文后的选项中选出能填入空白处的最佳答案。选项中有两项为多余选项。

Is the customer always right?     1   Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.

    2  In restaurants in the south of the USA, for example, waiters compliment(恭维)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.

Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service.     3  In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale.     4  And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0

Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair?     5    It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”

A.People often point to America as an example of good customer service.

B.It is a question of expectations.

C.Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D.Then she asks for a discount until she gets an even better price.

E. The answer, it seems, depends on which country you are in.

F. The way we shop shows the way we get along with other people.

G. However, do Europeans really want US style service?

 

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