题目内容
20．We can have conflicts with our important persons like friends，relatives，workmates，etc．But the conflicts doesn't necessarily mean that the relationship will be destroyed．In fact，sometimes conflict helps people to let out their silent feelings，allowing them to free their suppressed emotions．However，when in a conflict，we usually get angry and say or do things which aren't linked to the problem at hand．Therefore，it is important that we should try to avoid conflicts through effective communication．In a heated argument，we usually say things that aren't related to the real problem，and even use rude words to make sure we gain an advantage over the other person．Then the whole situation goes badly．So we should separate（隔离） the root cause of the problem and build our discussion around it．This ensures that there are no rude remarks and the situation moves in a positive direction．
It's easy for us to think we're right and if something isn't working out，it surely must be someone else's fault．However，if you aim to solve a conflict，first of all，you should show some respect and allow the other party to express themselves．Using remarks like，"I understand your concern on this"or"I know you're right at your end"，would make the other person feel more appreciated．
Sometimes some people get too excited and may behave in the wrong way or say something others may not appreciate．This can cause a worse situation．Actually，they should control their emotions and keep calm．This has to be learned through self-control and observing behavior of other people．
The tips mentioned above are useful for most situations．However，we don't rule out the possibility that there are some people always want to create some sort of trouble for others．You can tell them from others，and putting in an effort to resolve a conflict with them may just not be a wise idea．The best way to deal with these people is to forget them．A famous saying can help you and that is："You should never fight with a pig； you both get dirty and only the pig likes it．"
24．What can we learn from Paragraph 1？A
A．Conflicts may help us deal with our emotions．
B．Conflicts can improve our relations with others greatly．
C．Effective communication can help us avoid conflicts undoubtedly．
D．The closer two friends are，the more conflicts are between them．
25．When making discussions to solve conflicts，we shouldD．
A．know others'personal quality
B．know others'ability of expression
C．avoid showing our disadvantages
D．avoid the root cause of the problem
26．The author suggests that when people get too excited，they shouldC
A．behave like other people B．control the situation
C．learn to keep their head D．say something unconcerned
27．In the author's opinion，how should you deal with those who always want to create trouble for you？
B
A．Fight with them．B．Ignore them．C．Have a talk with them．D．Give them something they like．
分析 本文是一篇科教类阅读，属于说明文，我们可以有冲突与重要的人如朋友，亲戚，同事．但是冲突并不一定意味着将关系毁坏，事实上，有时冲突帮助人们让他们释放沉默的感情，允许他们释放压制的情绪．本文以此展开，主要讲述了用有效的沟通处理冲突．
解答 24．答案：A．细节理解题．根据In fact，sometimes conflict helps people to let out their silent feelings，allowing them to free their suppressed emotions．可知，冲突可能帮我们处理我们的情绪．故选 A．
25．答案：D．细节理解题．根据So we should separate（隔离） the root cause of the problem and build our discussion around it．This ensures that there are no rude remarks and the situation moves in a positive direction．可知，当讨论解决冲突时，我们应该避免问题的根源．故选D．
26．答案：C．推理判断题．根据Actually，they should control their emotions and keep calm．This has to be learned through self-control and observing behavior of other people．可知，当人们兴奋时，要学会自我控制保持冷静．故选C．
27．答案：B．细节理解题．根据You can tell them from others，and putting in an effort to resolve a conflict with them may just not be a wise idea．The best way to deal with these people is to forget them．可知，对于给你制造麻烦的人，应该无视忽略．故选B．
点评 本文是一篇科教类阅读，题目涉及多道细节理解题，推理判断题．做题时学生应仔细阅读原文，把握文章主要内容，联系文章上下文内容并结合所给选项含义，从中选出正确答案，一定要做到有理有据，切忌胡乱猜测．
