From serious look on her face, we can see that she has brought us word of great importance. A. the; the B. the; a C. a; the D. the; / 题目和参考答案——青夏教育精英家教网—

　　 CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world．Its ser- vice is very good but some passengers are still not satisfied with it and that is why in 1995 and 1997 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. This division is called Category. Problems that appear when the plane is flying are Flight problems. Those about passengers’ things carried by the plane are Bag- gage problems. Customer service refers to service work which passengers are not satisfied with. The company provides, Refund Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid (back) to them because of what they have lost. Fares are problems about the price of tickets. Reservations (定金) are problems that appear when passengers could not get the tickets they have already booked．Tours are problems about the passengers’ traveling by air or hotel problem. Advertising is what the passengers think about advertisement on the plane. Credit problems are about the use of credit cards.

CONSUMER COMPLAINTS

RECEIVED BY THE CBC

category　　　　 1996 1997

　　 (percent) (percent)

Flight problems……………………20.2 % 22.1%

Baggage………………………………18.3 % 21.8%

Customer service……………………13.1% 11.3%

Oversales of seats…………………10.5% 11.8%

Refund problems……………………10.1% 8.1%

Fares……………………………………6.4% 6.0%

Reservations and ticketing ………5.8 % 5.6 %

Tours……………………………………3.3% 2.3%

Smoking…………………………………3.2 % 2.9 %

Advertising……………………………1.2% 1.1%

Credit……………………………………1.0% 0.8%

Special passengers……………………0.9 % 0.9 %

Other……………………………………6.2% 5.3%

Total Number of Complaints in 1996 is 13278.

1. About how many complaints concerning about Credit were received by the CBC in 1996?________.

A．133

B．240

C．230

D．1328

2. By about what percent did the Refund problems decrease from 1996 to 1997?________.

A．8.1%

B．2%

C．20%

D．25%

3. Which of the following statements of sayings can be inferred (推断) from the table?

a．In 1996 and in 1997, complaints about Flight problems, Baggage, Fares and Reservations and ticketing together took more than 50% of all consumer complaints received by the CBC Company.

b．The number of special passenger complaints was unchanged from 1996 to 1997.

c．From 1996 to 1997 the number of Flight problem complaints increased by more than 2%.

A．a only

B．b only

C

　　 CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world．Its ser- vice is very good but some passengers are still not satisfied with it and that is why in 1995 and 1997 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. This division is called Category. Problems that appear when the plane is flying are Flight problems. Those about passengers’ things carried by the plane are Bag- gage problems. Customer service refers to service work which passengers are not satisfied with. The company provides, Refund Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid (back) to them because of what they have lost. Fares are problems about the price of tickets. Reservations (定金) are problems that appear when passengers could not get the tickets they have already booked．Tours are problems about the passengers’ traveling by air or hotel problem. Advertising is what the passengers think about advertisement on the plane. Credit problems are about the use of credit cards.

CONSUMER COMPLAINTS

RECEIVED BY THE CBC

category　　　　 1996 1997

　　 (percent) (percent)

Flight problems……………………20.2 % 22.1%

Baggage………………………………18.3 % 21.8%

Customer service……………………13.1% 11.3%

Oversales of seats…………………10.5% 11.8%

Refund problems……………………10.1% 8.1%

Fares……………………………………6.4% 6.0%

Reservations and ticketing ………5.8 % 5.6 %

Tours……………………………………3.3% 2.3%

Smoking…………………………………3.2 % 2.9 %

Advertising……………………………1.2% 1.1%

Credit……………………………………1.0% 0.8%

Special passengers……………………0.9 % 0.9 %

Other……………………………………6.2% 5.3%

Total Number of Complaints in 1996 is 13278.

1. About how many complaints concerning about Credit were received by the CBC in 1996?________.

A．133

B．240

C．230

D．1328

2. By about what percent did the Refund problems decrease from 1996 to 1997?________.

A．8.1%

B．2%

C．20%

D．25%

3. Which of the following statements of sayings can be inferred (推断) from the table?

a．In 1996 and in 1997, complaints about Flight problems, Baggage, Fares and Reservations and ticketing together took more than 50% of all consumer complaints received by the CBC Company.

b．The number of special passenger complaints was unchanged from 1996 to 1997.

c．From 1996 to 1997 the number of Flight problem complaints increased by more than 2%.

A．a only

B．b only

C．a and b only

D．a and c only

阅读理解

　　We have met the enemy and he i s our s．We bought him at a pet shop．When monkey-pox, a di sea se u sually found in the African rain fore st suddenly turn s up in children in the American Midwe st, it' s hard not to wonder of the di sea se that come s from foreign animal s i s homing in on human being s．“Mo st of the infection s we think of a s human infection s started in other animal s, ” say s Stephen Mor se, director of the Center for Public Health Preparedne s s at Columbia Univer sity．

　　It' s not ju st that we're going to where the animal s are; we're al so bringing them clo ser to u s．Popular foreign pet s have brought a whole new di sea se to thi s country．A strange illne s s killed I sak sen' s pet s and she now think s that keeping foreign pet s i s a bad idea, “I don't think it' s fair to have them a s pet s when we have such alimited knowledge of them．” say s I sak sen．

　　“Law s allowing the se animal s to be brought in from deep fore st area s without stricter control need changing．” say s Peter Schantz．Monkey-pox may be the wake-up call．Re searcher s believe infected animal s may infect their owner s．We know very little about the se new di sea se s．A new bug(病毒)may be kind at fir st．But it may develop into something harmful．Monkey-pox doe sn't look a major infectiou s di sea se．But it i s not impo s sible to pa s s the di sea se from per son to per son．

(1)

We learn from Paragraph 1 that the pet sold at the shop may ________．
[　　]
A．	come from Columbia
B．	prevent u s from being infected
C．	enjoy being with children
D．	suffer from monkey-pox

(2)

Why did I sak sen advi se people not to have foreign pet s?
[　　]
A．	Becau se they attack human being s．
B．	Becau se we need to study native animal s．
C．	Becau se they can't live out of the rain fore st．
D．	Becau se we do not know much about them yet．

(3)

What doe s the phra se “the wake－up call” in Paragraph 3 mo st probably mean?
[　　]
A．	A new di sea se．
B．	A clear warning．
C．	A dangerou s animal．
D．	A morning call．

Western New Bridge Library Announcement

2009-3-10

Shortened Library Hours for Spring Break

Library Hours have been shortened to 7 hours a day ( 9:00 a.m ―4:00 p.m) for Spring Break from March 24 to March 30.

Coming Events

u On Monday, Match 24, at 10:30 am. Scott Sutton, a children’s writer, will tell stories to kids over seven. Sutton’s attractive style will surely inspire everyone present!

u At 1:00 pm. On March 26, the Georgetown musicians will present san Irish folk concert, which be entertaining for the entire family. Come for the music and stay to check out some relevant books for the rest of the week!

u On Thursday , March 27, at 2:00 pm, the annual children’s gathering will take place in Room 201, the second-floor. Pick up an invitation in the children’s room and return your RSVP(回复)to reserve your table by 3:00 pm. on Tuesday, March 25. only children are allowed in the gathering.

u At 10:30 am. On Friday, March 28, Enzo Monfre of the hit kids’ science show, ENZOology, will bring Fossils live! Surely Enzo will take the audience back in time, deep beneath the surface of the earth, to uncover the mysteries of killer dinosaurs, and more. Enzo recently appeared on the Ellen Degeneres Shoo―come and see him at the library!

Please note: In case of emergency, please call the Help Desk at 926-3736 and follow the procedures outlined on the voice message. The call-down service is staffed 24 hours a day, 7 days a week for emergencies. The Help Desk supplies service to you all the year round! For questions about all these, please contact hld@wnbl.org .

Come for the great Fun; Stay for the relevant Books!

66．From the announcement we can learn that ．

A．the library will close for the Spring Break

B．the activities held in the library will be reduced during the Spring Break

C．the Help Desk will shorten working hours as well

D．the library will be open for more than 7 hours during week days

67．To attend the annual Children’s Gathering，one has to ．

A．buy a ticket B．apply in advance

C．make a reservation D．contact the call-down service

68．According to the announcement , ENZOology is

A．a famous film character B．a science story for children

C．a hit kids’ science show D．the Ellen DeGeneres Show

69．The Help Desk in this library supplies ser、，ice

A．only during the daytime B．at may time all the year round

C．till the end of the Spring Break D．after 22：00 p．m．everyday

70．We can learn from the passage that children can

A．attend all the activities with their parents

B．borrow some relevant books for the activities

C．participate in the activities from 8：00 a．m．to 4：00p.m

D．choose only one of the activities according to their interest

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