题目内容

　　 CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world．Its ser- vice is very good but some passengers are still not satisfied with it and that is why in 1995 and 1997 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. This division is called Category. Problems that appear when the plane is flying are Flight problems. Those about passengers’ things carried by the plane are Bag- gage problems. Customer service refers to service work which passengers are not satisfied with. The company provides, Refund Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid (back) to them because of what they have lost. Fares are problems about the price of tickets. Reservations (定金) are problems that appear when passengers could not get the tickets they have already booked．Tours are problems about the passengers’ traveling by air or hotel problem. Advertising is what the passengers think about advertisement on the plane. Credit problems are about the use of credit cards.

CONSUMER COMPLAINTS

RECEIVED BY THE CBC

 category　　　　    1996    1997

　　 (percent)  (percent)

Flight problems……………………20.2 %  22.1%

Baggage………………………………18.3 %  21.8%

Customer service……………………13.1%   11.3%

Oversales of seats…………………10.5%  11.8%

Refund problems……………………10.1%  8.1%

Fares……………………………………6.4%  6.0%

Reservations and ticketing ………5.8 %  5.6 %

Tours……………………………………3.3%  2.3%

Smoking…………………………………3.2 %  2.9 %

Advertising……………………………1.2%  1.1%

Credit……………………………………1.0%  0.8%

Special passengers……………………0.9 %  0.9 %

Other……………………………………6.2%  5.3%

Total Number of Complaints in 1996 is 13278.

1.  About how many complaints concerning about Credit were received by the CBC in 1996?________.

A．133

B．240

C．230

D．1328

2. By about what percent did the Refund problems decrease from 1996 to 1997?________.

A．8.1%

B．2%

C．20%

D．25%

3. Which of the following statements of sayings can be inferred (推断) from the table?

a．In 1996 and in 1997, complaints about Flight problems, Baggage, Fares and Reservations and ticketing together took more than 50% of all consumer complaints received by the CBC Company.

b．The number of special passenger complaints was unchanged from 1996 to 1997.

c．From 1996 to 1997 the number of Flight problem complaints increased by more than 2%.

A．a only

B．b only

C

答案：A;B;C
提示：

1.       1996年credit所占比例为1%, 总数13278, 故13278*1%=132.78, 选A

2.       Refund problems 1996是10.1%, 1997 是 8.1%, 减少2%

3.       Flight problem 1996 是20.2%, 1997是22.1%, 增加了1.9%,不到2%,故陈述c是错的,选C

 


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阅读理解

　　CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 1996 and 1997 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. This division is called Category. Problems that appear when the plane is flying are Flight problems. Those about passengers' things carried by the plane are Baggage problems. Customer service refers to service work which passengers are not satisfied with. Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid to them because of what they have lost. Fares are problems about the price of tickets. Reservations are problems that appear when passengers could not get the tickets they have already booked. Tours are problems about the passengers' traveling by air or hotel problems. Advertising is what the passengers think about advertisement on the plane. Credit problems are about the use of credit cards.

CONSUMER COMPLAINTS RECEIVED BY THE CBC

Category

1998

1999
　

(percent)

(percent)

Flight problems

20.0%

22.1%

Baggage problems

18.3%

21.8%

Customer service

13.1%

11.3%

Oversales of seats

10.5%

11.8%

Refund problems

10.1%

8.1%

Fares

6.4%

6.0%

Reservations and ticketing

5.8%

5.6%

Tours

3.3%

2.3%

Smoking

3.2%

2.9%

Advertising

1.2%

1.1%

Credit

1.0%

0.8%

Special passengers

0.9%

0.9%

Other

6.2%

5.3%

Total

100.%

100.%

Total Number of Complaints

22,988

13,278

　　

1．About how many complaints concerning Credit were received by the CBC in 1998?

[　　]

A．133.

B．220.

C．230.

D．1,220.

2．By about what percent did the total number of complaints decrease from 1998 to 1999?

[　　]

A．40%.

B．60%.

C．75%.

D．100%.

3．Which of the following statements can be inferred from the table?

Ⅰ．In 1998 and in 1999, complaints about Flight problems, Baggage problems, and Customer service together took more than 50 percent of all consumer complaints received by the CBC Company.

Ⅱ．The number of complaints of Special passengers was unchanged from 1998 to 1999.

Ⅲ．From 1998 to 1999 the number of complaints of Flight problems increased by two percent.

[　　]

A．Ⅰ only.

B．Ⅱ only.

C．Ⅰ and Ⅱonly.

D．Ⅰ and Ⅲ only.

　　CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world． Its service is very good but some passengers are still not satisfied with it and that is why in 1996 and 1997 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table． This division is called Category． Problems that appear when the plane is flying are Flight problems． Those about passengers’ things carried by the plane are Baggage problems． Customer service refers to service work which passengers are not satisfied with． Over sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe． Refund problems appear when passengers fail to receive the money paid (back) to them because of what they have lost or because of any other reasons． Fares are problems about the price of tickets． Reservations are problems that appear when passengers could not get the tickets they have already booked． Tours are problems about the passengers’ traveling by air or hotel problems． Advertising is what the passenger think about advertisements on the plane． Credit problems are about the use of credit cards（信用卡）．

1．About how many complaints concerning or about Credit were received by the CBC in 1996?

A．133．　　 B． 220．　　C． 230．　　D． 1,220

2．By about what percent did the total number of complaints decrease from 1996 to l997? (decrease = reduce)

A． 40%．　　B．60%．　　C． 75%．　　D．100%．

3．If the categories, except“Other”, are placed in the order of percent of complaints from greatest to least, for how many of the categories would the place change from 1996 to 1997?

A．Three． B． Four． C． Six．　　 D． Seven．

4．If the circle graphs below show total consumer complaints for 1996, which graph shows a park part that is about Flight problems and Refund problems together ?

5．Which of the following statements or sayings can be inferred from the table?

I．In 1996 and in 1997, complaints about Flight problems, Baggage, and Customer service together took more than 50 percent of all consumer complaints received by the CBC Company．

II．The number of Special passenger complaints was unchanged from 1996 to 1997．

III．From 1996 to 1997 the number of Flight problem complaints increased by more than two percent．

A．I only． B． II only． C． 1 and II only． D． I and III only．

　　 CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world．Its ser- vice is very good but some passengers are still not satisfied with it and that is why in 1995 and 1997 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. This division is called Category. Problems that appear when the plane is flying are Flight problems. Those about passengers’ things carried by the plane are Bag- gage problems. Customer service refers to service work which passengers are not satisfied with. The company provides, Refund Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid (back) to them because of what they have lost. Fares are problems about the price of tickets. Reservations (定金) are problems that appear when passengers could not get the tickets they have already booked．Tours are problems about the passengers’ traveling by air or hotel problem. Advertising is what the passengers think about advertisement on the plane. Credit problems are about the use of credit cards.

CONSUMER COMPLAINTS

RECEIVED BY THE CBC

 category　　　　    1996    1997

　　 (percent)  (percent)

Flight problems……………………20.2 %  22.1%

Baggage………………………………18.3 %  21.8%

Customer service……………………13.1%   11.3%

Oversales of seats…………………10.5%  11.8%

Refund problems……………………10.1%  8.1%

Fares……………………………………6.4%  6.0%

Reservations and ticketing ………5.8 %  5.6 %

Tours……………………………………3.3%  2.3%

Smoking…………………………………3.2 %  2.9 %

Advertising……………………………1.2%  1.1%

Credit……………………………………1.0%  0.8%

Special passengers……………………0.9 %  0.9 %

Other……………………………………6.2%  5.3%

Total Number of Complaints in 1996 is 13278.

1.  About how many complaints concerning about Credit were received by the CBC in 1996?________.

A．133

B．240

C．230

D．1328

2. By about what percent did the Refund problems decrease from 1996 to 1997?________.

A．8.1%

B．2%

C．20%

D．25%

3. Which of the following statements of sayings can be inferred (推断) from the table?

a．In 1996 and in 1997, complaints about Flight problems, Baggage, Fares and Reservations and ticketing together took more than 50% of all consumer complaints received by the CBC Company.

b．The number of special passenger complaints was unchanged from 1996 to 1997.

c．From 1996 to 1997 the number of Flight problem complaints increased by more than 2%.

A．a only

B．b only

C．a and b only

D．a and c only

 

阅读理解

　　CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world．Its service is very good but some passengers are still not satisfied with it and that is why in 2003 and 2004 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table．Those about passengers’ things carried by the plane are Baggage problems．Customer service refers to service work with passengers are not satisfied with．Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe．Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost．Fares are problems about the price of tickets．

　　Consumer Complaints Received By the CBC

(1)

If the circle graphs below show total consumer complaints for 2003, which graph shows a dark part that is about Flight problems and Refund problems together?

[　　]

A．

B．

C．

D．

(2)

Which of the following statements can be inferred from the table?

a．In 2003 and in 2004, complaints about Flight problem, Baggage, and Customer service together took about 50 percent of all consumer complaints received by the CBC Company．

b．The number of Special passengers complaints was unchanged from 2003 to 2004．

c．From 2003 tober of Flight problem complaints increased by more than 2 percent．

[　　]

A．

only a

B．

only b

C．

a and b

D．

a and c

(3)

From the passage we can know that ________．

[　　]

A．

customers are not satisfied with CBC

B．

sometimes CBC sells more tickets than its plane’s fixed seats

C．

CBC has more than twenty planes which fly to all the capital cities of the world

D．

customers can only buy tickets with ready money