Death is natural, but do you have any idea of the process of dying? Modern scientists divide the process of dying into two phases --- clinical or temporary death and biological death.Clinical death occurs when the vital organs, such as the heart or lungs, have ceased to function, but have not suffered permanent damage.The organism can still be revived(复活).Biological death occurs when changes in the organism lead to the “breaking up” of vital cells and tissues.Death is then unchangeable and final.

Scientists have been seeking a way to prolong the period of clinical death so that the organism can remain alive before biological death occurs.The best method developed so far involves cooling of the organism, combined with narcotic sleep.By slowing down the body’s metabolism(新陈代谢), cooling delays the processes leading to biological death.

To illustrate how this works, scientists performed an experiment on a six-year-old female monkey called KetA. The scientist put Keta to sleep with a narcotic. Then they surrounded her body with ice-bags and began checking her body temperature.When it had dropped to 28 degrees the scientists began draining blood from an artery.The monkey’s blood pressure decreased and an hour later both the heart and breathing stopped: clinical death set in.For twenty minutes Keta remained in this state.Her temperature dropped to 22 degrees.At this point the scientists pumped blood into an artery in the direction of the heart and started artificial breathing.After two minutes Keta’s heart became active once more.After fifteen minutes, spontaneous(自发的)breathing began, and after four hours Keta opened her eyes and lifted her head. After six hours, when the scientists tried to give her a penicillin injection, Keta seized the syringe and ran with it around the room.Her behavior differed little from that of a healthy animal.

1.For a person who suffers from the clinical death, _________.

A. his most important organs are damaged.

B. he still has the possibility of getting back to life.

C. he cannot avoid final death.

D. he is still very much alive

2.Scientists try to make the time of clinical death longer in order to __________.

A. slow down the body’s metabolism.

B. bring vital cells and tissues back to active life.

C. cool the organism.

D. delay the coming of biological death.

3.How did the scientists put Keta into clinical death?

A. By putting her to sleep, lowering her temperature and draining her blood.

B. By surrounding her body with ice-bags and draining her blood.

C. By lowing her blood pressure and stopping her heart from beating.

D. By draining her blood, lowering her blood pressure and stopping her breathing.

4.All of the following indicate that the monkey has almost restored to her original physical state except the fact that__________.

A. her heart beat again.

B. she regained her normal breath.

C. she rejected a penicillin injection.

D. she acted as lively as a healthy monkey.

Please don’t Hope.Decide!

While waiting to pick up a friend at the airport in Portland, Oregon, I had an experience which occurred merely two feet away from me.

Trying to locate my friend among the passengers, I noticed a man coming toward me carrying two light bags.He stopped right next to me to greet his family.

First he kissed his three children one by one and said, “It’s nice to see you.I missed you so much!” Then he hugged his wife, “I’ve saved the best for last!” giving her the longest, most passionate kiss I ever remember seeing.They stared at each other’s eyes, beaming big smiles at one another, while holding both hands.For an instant they reminded me of a couple who recently got married, but I knew by the age of their kids that they couldn’t possibly be.

Full of admiration, I asked, “Wow! How long have you two been married?” “Being together for fourteen years total, married twelve of those.” He replied, without stopping staring at his lovely wife’s face.“Well, then, how long have you been away?” I asked. “Two whole days!” “Two days?” I was surprised. By the intensity(强度) of the greeting, I had assumed he’d been gone for at least several weeks---if not months.I knew my expression betrayed me, so I turned away my eyes and murmured offhandedly(随便的,不假思索的), “I hope my marriage is still that passionate after so long!”

The man suddenly stopped smiling and looked at me straight in the eye.With forcefulness he told me something that left me a different person.“Don’t hope, friend…decide!” Then he smiled again, shook my hand and said, “God bless!”

With that, he and his family turned and went away together.

I was still watching that man and his special family walk just out of sight when my friend came up to me and asked, “What are you looking at?” Without hesitation, and with a curious sense of certainty, I replied, “My future!”

1.Which of the following statements is TRUE according to the passage?

A. The man talked with the author, with his eyes still fixed on his wife’ face.

B. After being away for several weeks, the man missed his family very much.

C. It was fourteen years since the couple had got married.

D. Their three kids reminded the author of a couple who recently got married.

2.By saying “my expression betrayed me” (in Paragraph 4), the author means that _______.

A. his expression was not faithful to him

B. he didn’t believe in his expression any more

C. the man sensed his real feelings from his expression

D. he failed to express his ideas to the man

3.From the passage, we can infer that __________.

A. the experience may be easily forgotten by the author

B. the author will live a passionate life from now on

C. the author will be away from his family and hug them passionately upon his return

D. Americans prefer to save the best for last

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 1. However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2.

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3. You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆断)and think that you know what the customers want.

4. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5. Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never interrupt or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to Stores.

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