[题目]假定你是李华.两周前你从网上订购了一套英语书虫系列读物(Bookworm Series).昨天才到货.且包装破损.数量不足.请就此向网店客服写一封电子邮件投诉.要点如下:1.介绍购物情况,2.反映存在的问题,3.提出解决方案.注意:1.词数120左右,2.可适当增加细节.以使行文连贯,3.电子邮件的开并没有和结尾已给出.不计入总词数. 题目和参考答案——青夏教育精英家教网—

题目内容

【题目】假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才到货，且包装破损，数量不足。请就此向网店客服写一封电子邮件投诉。要点如下：

1、介绍购物情况；

2、反映存在的问题；

3、提出解决方案。

注意：

1、词数120左右；

2、可适当增加细节，以使行文连贯；

3、电子邮件的开并没有和结尾已给出，不计入总词数。

To whom it may concern,

Looking forward to your reply!

Regards,

Li Hua

【答案】

To whom it may concern,

I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Regards,

Li Hua

【解析】

试题分析：要求撰写投诉信这属于应用文写作。投诉信要求首先自我介绍，然后总体介绍产品情况，提出抱怨或投诉的要点、接着提出自己的要求和建议。注意条理要清晰，逻辑顺序和结构要恰当，同时要尽量保持简洁精干的内容，不拖泥带水。要注意题中所给的信息，不可偏题，应用文写作对于文章内容的要求是要达到写作目的。尽量保持卷面整洁，字体美观，注意行文的连贯性。结构上：可采取总分模式。使用一些高级句型和词汇提升作文档次。【亮点分析】正文第一段第一句I’m one of your customers.自我介绍，我是你们的一位顾客。第二句开始介绍购买产品的情况 I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. 我两周前在您的网站上预定了书虫系列，昨天才收到。这里是在抱怨书来的太晚。第三句And much to my disappointment, the books were so poorly packed up that the cover of one book was torn.让我失望的事是，书本包装很差而且一本书的封面被撕掉了。这里是一个that引导的宾语从句。第四句进一步抱怨： To make matters worse, it is not a complete set, as I found one book missing.更糟的是，这不是一整套，差了一本书。这里是as引导的时间状语从句。Found是一个中止性动词从句时态用一般现在时。正文第二段主要是提出要求和建议。I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. 我很难过受到如此差的服务，我也相信我有权利要求你们处理这个问题。第二句是hope引导的宾语从句，也是在提出自己的要求：I hope that you either return my money or deliver a new set of books to me.我希望你们能退钱或者寄一套新书给我。第三句提出第二个要求：Besides, I’d like to be informed of the process of your dealing with my complaint.此外我希望收到你们着手出去我的投诉的通知。高级句型和结构：not…until直到…才…、much to my disappointment令我大失所望的是、To make matters worse,、情况更糟的是、it is形式主语结构、beside做连词表示转折等。本文用了多个从句，行文结构符合投诉信的一般流程，条理清楚，用了不少好的短语，是一篇不错的范文。

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增加：在缺词处加一个漏字符号（/\），并在其下面写出该加的词。

删除：把多余的词用斜线（\）划掉。

修改：在错的词下划一横线，并在该词下面写出修改后的词。

注意：1. 每处错误及其修改均仅限一词；

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Dear Mr Johnson,

I’m writing to tell you that I had a safety journey back to Beijing. Thanks to your kindness, I had a wonderfully time in Australia. It is my first time to go abroad and I was naturally a bit nervous when I was arrived. When I saw you at an airport, I knew from your warm smile that something would be all right. With your help, I visited so many places of interests in Australia, where impressed me a lot. I hope some day you will go to visit Beijing and I will act like a guide to show you around the city.

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【2】According to the text, “ Dans le Noir”__________.

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C is very popular among blind customers

D has a dining room which can seat up to 60 people

【3】We know from the text that the customers in “Dans le Noir”_________.

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C. Football players are not as athletic as rugby players.

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【2】 According to the passage, Peter thinks ______.

A. rugby players pretend to be injured when they are not

B. rugby is not very popular in America and Asia

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D. rugby needs players' strong will rather than strength

【3】The example of Gordon Brown is mentioned in order to .

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B. explain why Gordon Brown is blind in one eye

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A. Teenagers will lose interest in football.

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注意：

1. 词数100左右；

2. 可适当增加细节使行文连贯；

3. 开头已经给出，不计入总词数。

参考词汇：春节 the Spring Festival 压岁钱 lucky money

Dear Sam,

I’m so glad to receive your letter. _____________________________________________________________

_____________________________________________________________

Yours,

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A. Getting unsuitable pictures of a 10-year-old actress published.

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D. Hanging out at the places where celebrities often appear.

【2】In order to earn big money a pap has to ________.

A. get the only first-hand pictures

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C. make friends with famous people

D. know the locations of celebrities

【3】The fifth paragraph mainly tells us ________.

A. how paparazzi get the pictures

B. how dangerous paparazzi’s job is

C. how paparazzi contact informers

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【4】What can we infer from the passage?

A. Paparazzi always take pictures when famous people are tired.

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C. Paparazzi and famous people rely on each other sometimes.

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【题目】请拼写出符合题意的单词;注意正确形式;若有错误概不给分。

【1】You’d better keep the box in the s__________ so that the sun doesn’t burn the little plants.

【2】He b___________ so well in the school that he is very popular among students.

【3】It’s necessary for us young people to r_________ the old.

【4】Life is a m_____________ of good times and bad times, happy and unhappy moments.

【5】His speech is so wonderful that it i______________ people to fight for animal rights.

【6】We visited the Lake of Heaven, which was s__________________ by forests.

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A. a kind of conversation with short words

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C. to let people disagree about something

D. something we talk about to start a conversation

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A. the weather B. politics

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D. we should understand the importance of the language

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