题目内容

假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才到货，且包装破损，数量不足。请就此向网店客服写一封电子邮件投诉。要点如下：

1、介绍购物情况；

2、反映存在的问题；

3、提出解决方案。

注意：

1、词数120左右；

2、可适当增加细节，以使行文连贯；

3、电子邮件的开并没有和结尾已给出，不计入总词数。

To whom it may concern,

Looking forward to your reply!

Regards,

Li Hua

To whom it may concern,

I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Regards,

Li Hua

【解析】

试题分析：要求撰写投诉信这属于应用文写作。投诉信要求首先自我介绍，然后总体介绍产品情况，提出抱怨或投诉的要点、接着提出自己的要求和建议。注意条理要清晰，逻辑顺序和结构要恰当，同时要尽量保持简洁精干的内容，不拖泥带水。要注意题中所给的信息，不可偏题，应用文写作对于文章内容的要求是要达到写作目的。尽量保持卷面整洁，字体美观，注意行文的连贯性。结构上：可采取总分模式。使用一些高级句型和词汇提升作文档次。【亮点分析】正文第一段第一句I’m one of your customers.自我介绍，我是你们的一位顾客。第二句开始介绍购买产品的情况 I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. 我两周前在您的网站上预定了书虫系列，昨天才收到。这里是在抱怨书来的太晚。第三句And much to my disappointment, the books were so poorly packed up that the cover of one book was torn.让我失望的事是，书本包装很差而且一本书的封面被撕掉了。这里是一个that引导的宾语从句。第四句进一步抱怨： To make matters worse, it is not a complete set, as I found one book missing.更糟的是，这不是一整套，差了一本书。这里是as引导的时间状语从句。Found是一个中止性动词从句时态用一般现在时。正文第二段主要是提出要求和建议。I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. 我很难过受到如此差的服务，我也相信我有权利要求你们处理这个问题。第二句是hope引导的宾语从句，也是在提出自己的要求：I hope that you either return my money or deliver a new set of books to me.我希望你们能退钱或者寄一套新书给我。第三句提出第二个要求：Besides, I’d like to be informed of the process of your dealing with my complaint.此外我希望收到你们着手出去我的投诉的通知。高级句型和结构：not…until直到…才…、much to my disappointment令我大失所望的是、To make matters worse,、情况更糟的是、it is形式主语结构、beside做连词表示转折等。本文用了多个从句，行文结构符合投诉信的一般流程，条理清楚，用了不少好的短语，是一篇不错的范文。

考点：考察应用文写作。

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