Question

I consider myself something of 1.expert on apologies. A quick temper has provided me 2. plenty of opportunities to make them. In one of my earliest 3. (memorize), my mother was telling me, “Don't watch the ground when you say, ‘I'm sorry'. Hold your head 4. and look at the person in the eye, so he'll know you mean it. ” My mother thus made the key point of a 5. (succeed) apology: It must be direct.

6.important thing we should do for an effective apology is to bear the responsibility for our careless mistakes. We are used to 7. (make) excuses, which leaves no room for the other person to forgive us. Since most people are open-hearted, the no-excuse apology leaves both parties feeling 8. (good) about themselves. That, after all, is the purpose of every apology. It matters little 9. you are wholly or only partly wrong. Answering for your mistake 10. (encourage) others to take their share of the blame.

Answer 1