题目内容
【题目】I never thought I would have a life-changing experience at Wal-Mart.
Although my thoughts were only on speed, the checkout line I was standing in wasn't moving as quickly as I wanted, and I glanced toward the cashier.
There stood a man in his seventies, wearing glasses and a nice smile. I thought, well, he's an old guy!
For the next few minutes I watched him. He greeted every customer before scanning the items. Sure, his words were the usual, "How's it going?" But he did something different - he actually listened to people. Then he would respond to what they had said and engage them in brief conversation.
I thought it was odd. I have grown accustomed to people asking me how I was doing simply out of robotic conversational habit. After a while, you don't give any thought to the question and just mumble something back. I could say, "I just found out I have six months to live," and someone would reply, "Have a great day!"
But that wasn't the end.
He gave them the change, walked around the counter, and extended his right hand in an act of friendship. He looked at the customers' eyes. "I do want to thank you for shopping here today, "he told them." Have a great day. Bye-bye."
The looks on the faces of the customers were priceless. There were smiles and some sheepish grins. All had been touched by his simple gesture that they never expected. They would gather their things and
walk out, smiling. Of course, he did the same to me and I got to know his name, Marty.
Who was that guy? It was as if Sam Walton had come back from the dead and invaded this old guy's body.
I had never walked away from that shop feeling like that.
【1】The checkout line the writer was standing in moved slower than expected because __
A. the cashier couldn't work as fast as others
B. there were some big purchases
C. the cashier did more than scanning the items
D. the writer was not patient enough
【2】 According to the writer, when common people ask you "How's it going?",______ .
A. they don't really care what you may answer
B. they are just practising their conversation ability
C. they are inquiring about your private information
D. they don't expect to hear any negative answers
【3】 What was most customers' reactivity on Marty's behaviours?
A. They thought it priceless.
B. They were in some way moved.
C. They thought it awful and odd.
D. They felt somewhat offended.
【4】 What can we infer about Sam Walton?
A. He might be Marty's father or grandfather.
B. He might be friendly and devoted to Wal-Mart.
C. He might have died while working in the market.
D. He might have come back from the dead once before.
【5】 What does the writer intend to express through the text?
A. Our everyday life is always full of surprises.
B. Most customers enjoy being treated this way.
C. Being different is a good way of doing business.
D. A little positive action can make a big difference.
【答案】【1】C
【2】A
【3】B
【4】B
【5】D
【解析】【1】 细节理解题。由第四段的But he did something different — he actually listened to people. Then he would respond to what they had said and engage them in brief conversation. 可以看出，他做了一些不同的事情——事实上，他听人们说话，然后他会回应人们所说的话，并且加入一些简短的交谈。
【2】细节理解题。由第五段的I have grown accustomed to people asking me how l was doing simply out of robotic conversational habit. After a while, you don't give any thought to the question and just mumble something back.可知“我”习惯于人们机械似的谈话习惯，问“我”过得怎么样。你根本就不用考虑太多，只要含糊地回应一下就行。
【3】细节理解题。由倒数第四段All had been touched by his simple gesture that they never expected.这句可看出所有人都被他感动了。
【4】解析：推理判断题。从他对顾客的热情可以看出，他是一个友好的人，并且忠诚于自己的岗位。
【5】 解析：态度意图题。文章开头作者提到了“I never thought I would have a life-changing experience at Wal-Mart.”可知作者在沃尔玛有改变他一生的经历。而下文提到“All had been touched by his simple gesture…”可知所有人都被他简单的动作感动了。从这两句及全文的描述可见作者写这篇文章的意图是要表达“一点积极的行为会产生很大的效果”。
