题目内容
Consumer satisfaction is a market term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Consumer satisfaction（消费者满意度） is so important because it provides markets and business owner with information that they can use to manage and improve their products and service. As a famous museum，Ashdown always tries to improve the service to meet readers’ needs. In order to create a better environment，Ashdown Museum has finished refurbishment(翻新). The table below shows the numbers of visitors to Ashdown Museum during the year before and the year after it was refurbished. The chart shows the result of service asking visitors how satisfied they were with their visit， during the same two periods.
Total number of visitors to Ashdown Museum | |
During the year before refurbishment | 74,000 |
During the year after refurbishment | 92,000 |
Results of surveys of visitor satisfaction
（Chart I） （Chart II）
1.Why is consumer satisfaction so important？
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2.Compared with the year before refurbishment，how many visitors have increased during the year after refurbishment？
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3.What’s the percentage of visitors that feel very satisfied in the year after refurbishment？
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4.According to the chart，what conclusion about the relationship between the visitors’ satisfaction and the number of visitors can you probably draw？
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5.What do you think of consumer satisfaction？What can we do to improve the consumer satisfaction？
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1.Because it provides markets and business owner with information that they can use to manage and improve their products and service. 2.18，000. / Eighteen thousand. 3.35%. /Thirty-five percent. ...
Do you have healthy habits？ | |
Mary White | Yeah！I think my habits are very healthy.Every day I get up early and go to bed early.Every morning I eat breakfast and eat well.I eat fruit and vegetables every day.And every day I play soccer for two hours with my friends. |
Alan Green | No，I don't. I get up late so I have no time to eat breakfast. For lunch，I usually eat lots of hamburgers.I know they are not good for me but I like them. I never play sports.In the evening，after I finish my homework，I usually play computer games.I go to bed late，at about eleven o'clock. |
Helen Hand | Yes. My habits are very good.I never eat unhealthy food.Ice?cream tastes good but I never eat it.It's unhealthy.Every day I get up at six o'clock and go to bed at eight thirty.I eat well and play sports every day.I run with my father for half an hour in the morning.So I'm very healthy. |
1.Mary________ with her friends every day.
A. goes to school
B. does her homework
C. plays soccer
D. has lunch
2.What does Alan usually have for lunch?
A. Hamburgers. B. Vegetables.
C. Chicken. D. Fruit.
3.Alan goes to bed at about________．
A. 9：00 B. 10：00
C. 11：00 D. 12：00
4.Why doesn't Helen eat ice?cream?
A. Because she doesn't like it.
B. Because it's not healthy.
C. Because it doesn't taste good.
D. Because her parents don't let her eat it.
5.Helen runs with her________ in the morning.
A. mother B. friend
C. brother D. father
1.C 2.A 3.C 4.B 5.D 【解析】试题分析：本文主要是玛丽，艾伦和海伦三个人的自我介绍。 1. 2. 3. 4. 5.
