I consider myself something of an expert on apologies. A quick temper has  1  me with plenty of opportunities to make them. In one of my earliest 2 , my mother is telling me , “Don’t watch the   3  when you say, ‘I’m sorry’. Hold your head up and look at the person in the 4 , so he’ll know you   5   it.”

My mother thus made the key point of a(n)   6   apology: it must be direct. You must never   7   to be doing something else. You do not   8   a pile of letters while apologizing to a person   9    in position after blaming him or her for a mistake that turned out to be your    10   . You do not apologize to a hostess, whose guest of honor you treat   11   , by sending flowers the next day without mentioning your bad   12   .

One of the important things we should do for an    13   , apology is a readiness to  14  the responsibility for our careless mistakes .We are used to making excuses ,which leaves no  15  for the other person to   16  us .Since most people are open-hearted ,the no-excuse apology leaves both parties feeling   17  about themselves .That ,after all ,is the    18   of every apology .It    19  little whether the apologizer is wholly or only partly a fault :answering for one’s    20   encourages others to take their share of the blame.

1.A.provided               B.mixed                 C.compared           D.treated

2.A.dreams                 B.courses              C.memories           D.ideas

3.A.side                     B.ground               C.wall                   D.bottom

4.A.mind                    B.soul                    C.face                   D.eye

5.A.imagine                 B.enjoy                   C.mean                  D.regret

6.A.useful                   B.successful           C.equal                   D.basic

7.A.pretend                 B.forget                  C.refuse                 D.expect

8.A.hold on                 B.put away             C.look through        D.pick up

9.A.poorer                  B.weaker                C.worse                 D.lower

10.A.fault                    B.reason                 C.result                  D.duty

11.A.cruelly                B.freely                  C.roughly               D.foolishly

12.A.manners              B.excuses               C.efforts                D.roles

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13.A.active                  B.effective              C.extra                   D.easy

14.A.raise                   B.perform               C.admit                  D.bear

15.A.situation              B.need                    C.sign                    D.room

16.A.advise                 B.forgive                C.warn                   D.blame  

17.A.wiser                  B.warmer               C.better                  D.cleverer

18.A.purpose               B.method                C.end                     D.advantage

19.A.cares                  B.matters                C.depends              D.remains

20.A.facts                   B.states                  C.rights                  D.actions

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