Odiand remembers like it was yesterday working in an expensive French restaurant in Denver.The ice cream he was serving fell onto the white dress of a rich and important woman.

.Thirty years have passed, but Odiand can' t get the memory out of his mind, nor the woman' s kind reaction.She was shocked, regained calmness and, in a kind voice, told the young Odiand,  “It' s OK.It wasn' t your fault." When she left the restaurant, she also left the future Fortune 500 CEO with a life lesson: You can tell a lot about a person by the way he or she treats the waiter.

Watch out for anyone who pulls out the power card to say something like, " I could buy this place and fire you," or "I know the owner and I could have you fired." Those who say such things have shown more about their character than about their wealth and power.

The CEO who came up with it, or at least first wrote it down, is Raytheon CEO Bill Swanson.He wrote a best-selling book called Swanson' s Unwritten Rules of Management.

"A person who is nice to you but rude to the waiter, or to others, is not a nice person," Swan-son says." I will never offer a job to the person who is sweet to the boss but turns rude to someone cleaning the tables."

1.What happened after Odiand dropped the ice cream onto the woman' s dress?

       A.He was fired.                      B.He was blamed.

       C.The woman comforted him.          D.The woman left the restaurant at once.

2.Odiand learned one of his life lessons from ______.

       A.his experience as a waiter              B.the advice given by the CEOs

       C.an article in Fortune                   D.an interesting best-selling book

3.According to the text, most CEOs have the same opinion about _______.

       A.Fortune 500 companies                    B.the Management Rules

       C.Swanson' s book                     D.the Waiter Rule

4.From the text we can learn that _______.

       A.one should be nicer to important people

       B.CEOs often show their power before others

       C.one should respect others no matter who they are  

       D.CEOs often have meals in expensive restaurants

It may help you to know that there is no such thing as a perfect speech.At some point in every speech, every speaker says something that is not understood exactly as he has planned.Fortunately, the moments are usually not obvious to the listeners.Why? Because the listeners do not know what the speaker plans to say.They hear only what the speaker does say.If you lose your place for a moment, wrongly change the order of a couple of sentences, or forget to pause at a certain point, no_one_will_be_any_the_wiser.When such moments occur, don’t worry about them.Just continue as if nothing happened.

Even if you do make an obvious mistake during a speech, that don’t really matter.If you have ever listen to Martin Luther King’s famous speech — “I Have a dream ”,  you may notice that he stumbles(结巴)his words twice during the speech.Most likely, however, you don’t remember.Why? Because you were fixing your attention on his message rather than on his way of speech-making.People care a lot about making mistakes in a speech because they regard speechmaking as a kind of performance rather than as an act of communication.They feel the listeners are like judges in an ice-skating competition.But, in fact, the listeners are not looking for a period performance.They are looking for a well-thought-out speech that expresses the speaker’s ideas clearly and directly.Sometimes a mistake can actually increase a speaker’s attractiveness by making him more human.

As you work on your speech, don’t worry about being perfect.Once you free your mind of this, you will find it much easier to give your speech freely.

1.The underlined part an the first paragraph means that no one will ______

       A.be smarter than you                             B.notice your mistakes

       C.do better than you                                                               D.know what you arc talking about

2.You don’t remember obvious mistakes in a speech because ______.

       A.you miss the main points of the speech

       B.you don’t fully understand the speech

       C.you don’t know what the speaker plans to say

       D.you find the way of speech-making more important

3.It can be inferred from the passage that_____

       A.giving a speech is like giving a performance

       B.one or two mistakes in a speech may not be bad

       C.the listeners should pay more attention to how a speech is made

       D.the more mistakes a speaker makes, the more attractive he will be

4.What would be the best title for the passage?

       A.How to Be a Perfect Speaker                B.How to Make a Perfect Speech

       C.Don’t Expect a Perfect Speech             D.Don’t Expect Mistakes in a Speech

Communications technologies are far from equal when it comes to conveying the truth.A recent research shows people tend to tell more lies in phone conversations than they are in emails.The fact that emails are automatically recorded and can come back to haunt you appears to be the key to the finding.

Jeff Hancock of Cornell University in Ithaca, New York, asked 30 students to keep a communications diary for a week.In it they noted the number of conversations or email exchanges they had lasting more than 10 minutes, and confessed to how many lies they told.Hancock then worked out the number of lies per conversation for each medium.He found that lies made up 14 percent of emails, 21 percent of instant messages, 27 percent of face-to-face interactions and an astonishing 37 of phone calls.

His results to be presented at the conference on human-computer interaction in Vienna, Austria, in April, have surprised psychologists.Some expected emailers to be the biggest liars, reasoning that because deception makes people uncomfortable, the detachment(非直接接触)of emailing would make it easier to lie.Others expected people to be more in face-to-face exchanges because we are most practiced at that form of communication.

But Hancock says it is also crucial whether a conversation is being recorded and could be reread, and whether it occurs in real time.“People appear to be afraid to lie when they know the communication could later be used to hold them to account,” he says.This is why fewer lies appear in email than on the phone.

“People are also more likely to lie in real time in an instant message or phone call than if they have time to think of a response,” say Hancock.He found many lies are spontaneous responses to an unexpected demand, such as, “Do you like my dress?”

Hancock hopes his research will help companies work out the best ways for their employees to communicate.For instance, the phone might be the best medium for sales where employees are encouraged to stretch the truth.But, given his result, work assessment where honesty is a priority, might be best done using email.

1.Hancock’s study focuses on _____.

       A.the consequences of lying in various communications media

       B.the success of communications technologies in conveying ideas

       C.people are less likely to lie in instant messages

       D.people’s honesty levels across a range of communications media.

2.Hancock’s research finding surprised those who believed that_______.

       A.people are less likely to lie in instant messages.

       B.people are unlikely to lie in face-to-face interactions.

       C.people are most likely to lie in email communication.

       D.people are twice as likely to lie in phone conversations.

3.According to the passage, why are people more likely to tell the truth through certain media of communication?

       A.They are afraid of leaving behind traces of their lies.

       B.They believe that honesty is the best policy.

       C.They tend to be relaxed when using those media.

       D.They are most practiced at those forms of communication.

4.It can be inferred from the passage that ______.

       A.honesty should be encouraged in interpersonal communications

       B.more employers will use emails to communicate with their employees

       C.suitable media should be chosen for different communication purposes

       D.email is now the dominant medium of communication within a company

A.Governments should regulate the real value of water.

B.Measures should be taken to centralize the management of water resources.

C.It’s advisable to build small and cheap irrigation systems in some hot and dry areas.

D.Humanity hasn’t placed efficient value on water resources.

E.The world population is increasing faster and faster.

F.The water problem is already serious in certain parts of the world.

1._______

Humanity uses a little less than half the water available worldwide.Yet occurrences of shortages and droughts are causing famine and distress in some areas, and industrial and agricultural by-products are polluting water supplies.Since the world’s population is expected to double in the next 50 years, many experts think we are on the edge of a widespread water crisis.

2._______

But that doesn’t have to be the outcome.Water shortages do not have to trouble the world----if we start valuing water more than we have in the past.Just as we began to appreciate petroleum more after the 1970s oil crisis, today we must start looking at water from a fresh economic perspective.We can no longer afford to consider water a virtually free resource of which we can use as much as we like in any way we want.

3._______

Instead, for all uses except the domestic demand of the poor, governments should price water to reflect its actual value.This means charging a fee for the water itself as well as for the supply costs.

4._______

Governments should also protect this resource by providing water in more economically and environmentally sound ways.For example, often the cheapest way to provide irrigation water in the dry tropics is through small-scale projects, such as gathering rainfall in depressions(凹地) and pumping it to nearby cropland.

5.________

No matter what steps governments take to provide water more efficiently, they must change their institutional and legal approaches to water use.Rather than spread control among hundreds of even thousands of local, regional, and national agencies that watch various aspects of water use, countries should set up central authorities to coordinate water policy.

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