根据短文内容,从短文后的选项中选出能填人空白处的最佳选项。选项中有两项为多余选项。

Is the customer always right?  71   Shopping is very much a part of a country’s culture,and attitudes to shopping and consumers vary from country to country j last as much as climate or taste in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant failing prices,plenty of special offers and a re―examination of what customer service really means.  72  In restaurants in the south of the USA,for example,waiters compliment. (恭维)you on your clothes,ask about your day,compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.

Anyone who has waited 30 minutes to be served in fl restaurant may possibly dream of such customer service.  73   a fact,different nationalities expect different types of service. As a friend of mine once told me,“By the end of evening I had spent as much time talking to the waiter as to my wife. ”

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale.  74  And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?

Attitudes to service are,of course,affected by employers’ attitudes to their workers. As American waiters heavily depend on tips,they have to provide more service. But is this fair?   75   It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”

 

A. People often point to America as an example of good customer service.

B. It is a question of expectations.

C. Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D. Then she asks for a discount until she gets an even better price.

E. The answer,it seems,depends on which country you are in.

F. The way we shop shows the way we get along with other people.

G. However,do Europeans really want US style service?

Memory,they say,is a matter of practice and exercise,If you have the wish and really make a conscious effort,then you can quite easily improve your ability to remember things. But even if you are successful,there are times when your memory seems to play tricks on you.

Sometimes you remember things that really did not happen. One morning last week,for example,I got up and found that I had left the front door unlocked all night, yet I clearly remember locking it carefully the night before.

Memory “trick” work the other way as well. Once in a while you remember not doing something,and then find out what you did. One day last month,for example,I was sitting in a barber shop waiting for my turn to get a haircut,and suddenly I realized that I had got a haircut two days before at the barber shop across the street from my office.

We always seem to find something funny and amusing in incidents caused by people’s forgetfulness or absent―mindedness. Stories about absent―minded professors have been told for years,and we never get sick of hearing new ones. Unfortunately,however,absent―mindedness is not always funny. There are times when “trick” of our memory can cause us great trouble.

 

68. The following paragraph of the passage may be about.  .

A. dealing with the troubles about absent―mindedness

B. where and how our memory goes wrong

C. people to whom absent--mindedness happens

D. examples about troubles caused by absent―mindedness

69. In the passage,the writer seems to tell you    .

A. forgetting things is serious and dangerous

B. always forgetting things is understandable

C. forgetting things at times is natural

D. the way to protect yourself from memory “tricks”

70. The best title for this passage is               .

A. How to play tricks on Memory

B. “Tricks” Of Memory

C. Forgetfulness or Absent-mindedness

D. Get Rid of Absent-mindedness

Machu Picchu is considered to be a truly extraordinary archaeological(考古学的) discovery and is one of South America’s largest tourist sites. As many as one thousand visitors visit the ancient Ionian(印加文化的)ruins daily. What draws vacationers and adventurers to this remote location high in the Andes Mountains of Peru(秘鲁)?A large part of the attraction is the mysteries that surround Machu Picchu. For example,Machu Picchu is:Considered “the lost city” of the Incas because it was never found by Spanish invaders and was known to only a few local peasants for almost four hundred years.

The “city in the clouds”,Machu Picchu’s lasting beauty comes from the careful blending of its striking architecture with its mountaintop environment. Its greatest skill shows are in the stone structures,which equals t hat of the ancient Egyptians. The stone blocks were so appropriately cut that they fit together without the need for mud. The largest stones at Machu Picchu weigh as much as fifteen tons! It has been difficult to explain how the huge blocks were transported. The buildings, including many that have survived lots of earthquakes,contain stones which interlock so perfectly that fl knife cannot be forced between them. When compared to other ancient civilizations,it is difficult to understand how Machu Picchu could have been missed by the Spanish and lost from history for four hundred years.

For many of the mysteries of Machu Picchu being unsolved,it is clear why Machu Picchu remains “the most famous ruins in all of South America”.

 

64. Which of the followings is NOT a mystery of Machu Picchu?

A. Machu Picchu is called the “city in the clouds”.

B. Machu Picchu remains “the most famous ruins of South America”.

C. Machu Picchu is “the lost city” of the Incas.

D. Machu Picchu is the largest stone city of the world.

65. The underlined word “interlock” probably means

A. put                       B. fit                         C. meet                       D. 1ie

66. From the passage we can learn that           .

A. Machu Picchu has gone through lots of earthquakes

B. all of the mysteries of Machu Picchu have been solved

C. the city has never been discovered by people outside

D. Machu Picchu is the most valuable ruins in history.

67. The purpose of writing the passage is to             .

A. ask us to pay a visit to Machu Picchu

B. show us the beauty of Machu Picchu

C. introduce Machu Picchu’s mysteries

D. make the ancient Incan ruins known

OUR PROMISE

Making your stay a complete success is our goal. Just let our manager on duty of front―desk staff know if any part of your stay isn’t satisfactory. We promise to make it right or you won’t pay for that part of your stay.

FORGET SOMETHING?

If you forget to pack any standard toiletry item(tooth brush,toothpaste,shaving cream,razor or comb),just call the front--desk and we’11 get you a free replacement(替代) right away.

PLEASE REUSE T H E TOWELS

We invite you to join with us to save water by using your towels(毛巾)more than once.

In addition to decreasing water and energy waste,you can help us reduce the amount of waste water that must be recycled within our community.

Please hang the towels up if you wish to take part in the program―if not,simply leave t hem on the floor.

We appreciate your help!

PLEASE CHANGE THE SHEETS TODAY

The Project Planet Program is an effort of this hotel to protect the environment through saving water and decreasing waste water. If you are staying with us more than one night,as part of the Project Planet Program,we will wash your sheets every three days.

If you would prefer not to take part in this program,simply hang this card on the outside of your door and sheets will be changed right away. As always sheets are automatically changed after every guest checks out.

We appreciate your help !

 

60. We can find this passage in a           in a hotel.

A. café bar    B. front―desk    C. fitness center     D. guest―room

61. If you forget your comb,you can       .

A. buy one in the hotel shop

B. replace one with a tooth brush

C. ask for one from the service center

D. go in person and get one at the front desk

62. Leaving the towels on the floor means            .

A. you want to take part in the program

B. you want the room―maid to hang-it up

C. you need them collected and washed

D. you want to use them more than once

63. What is the Project Planes Program trying to do?

A. Make your bed sheets cleaner.                      B. Work for a better environment.

C. Help guests checking out faster.                    D. Persuade guests to stay longer.

There once lived a rich businessman who had a lazy son. The businessman wanted his son to realize the value of labour and said:“Today,I want you to go out and earn something,failing which you won’t have your meals tonight.”

He went crying straight to his mother. Her heart melted at her son’s eyes. She gave him a gold coin. When the father asked his son what he had earned,the son presented him the gold coin. The father asked him to throw it into a well.

The next day. he asked his son to earn something. This time he went crying lo his sister who gave him a coin. When he showed it to his father he again asked him to throw it in a well. Then the father asked him to earn more money.

This time since there was no one to help him,the son was forced to go to the market. One shopkeeper told him he would pay him two coins if he carried his trunk to his house. He did so and sweated plenty. As he returned home he was asked to do the same. The son almost cried out. He could not imagine throwing his hard―earned money like this. He cried,“My entire body is aching. You are asking me to throw the money into the well. “

At this moment,the businessman told him one feels the pain only when the fruit s of hard labour are wasted. On the earlier two occasions he was helped and therefore had no pain in throwing the coins into the well. The son had now realized the value of hard work. He promised never to be lazy and to safely keep the father’s wealth. The father handed over the keys of his shop to the son and promised to guide him through the rest of the life.

 

56. Which of the following is TRUE'?

A. At first the son was hard-working and responsible.

B. The father taught his son a lesson in a good way.

C. The father didn’t like his son at a11.

D. The businessman was a little lazy.

57. According to the passage,the father wanted his son to realize    .

A. the importance of helping others                   B. the importance of money

C. the value of hard labour                               D. the value of money

58. It can be inferred from the passage that

A. the mother was very generous

B. the sister was very warm―hearted

C. the father was very strict

D. the shopkeeper was very cruel

59. According to the last paragraph,we can guess the boy was likely to        .

A. look for a good job                                       B. use up his father’s wealth

C. become a successful guide                            D. follow his father’s career

I once had a teacher whose husband died of heart attack. About a week after his death,she  36  some of her deep understanding with students.  37   the late afternoon sunlight came shinning in and the class was nearly  38  ,she moved a few things aside on the edge of her  39  and sat down there.

With a gentle look of reflection on her face,she  40  and said,“Class is over. I would like to share with all of you。a thought that isn’t  41  to class,but which I feel is very  42  . ”

“Each of us is put here on earth to learn,share,love and give of ourselves. 43  of us knows when this fantastic experience will end. It can be   44  at any moment. Perhaps this is the Power’s way of telling us that we must make the  45  of every single day. ”

Her eyes were  46  to water. but she went on。“So I would like you all to make me a  47  . From now on,on your way to school,or on your way home,find something beautiful to 48  . It could be the  49  of the breeze(微风)slightly rustling the leaves in the trees,or the way the morning light catches one autumn leaf as it  50  gently to the ground.

“Please look for these things, and    51    them. For the    52     things we are put here on earth to enjoy. We must make it important to notice them, for at    53    it can all be taken away.” The class was completely   54     .We all picked up out books and filed out of the room silently. That     55    , I noticed more things on my way home from school than I had that whole semester.

Remember, life is not measured by the number of breaths we take, but by the moments that take our breath away.

 

36. A. learned  

B. shared  

C. talked   

D. discussed

37. A. With  

B. For  

C. As  

D. Once

38. A. over   

B. out  

C. off   

D. away

39. A. classroom 

B. doubted   

C. wondered

D. talked

41. A. 1ikely   

B. fair   

C. noticed

D. related

42. A. funny   

B. modern   

C. important

D. embarrassing

43. A. None   

B. All   

C. Each

D. Neither

44. A. put away   

B. thrown away 

C. taken away

D. given away

45. A. most   

B. worst   

C. lowest   

D. 1east

46. A. stopping   

B. beginning    

C. continuing   

D. ending

47. A. promise   

B. prediction   

C. catalogue   

D. rule

48. A. play   

B. notice   

C. spread

D. smell

49. A. voice   

B. noise   

C. sound  

D. scream

50. A. flies   

B. pours   

C. reaches

D. falls

51. A. provide   

B. appreciate   

C. hide

D. follow

52. A. generous   

B. great   

C. 1ittle

D. formal

53. A. anytime   

B. a time   

C. no time   

D. some time

54. A. crowded   

B. worried   

C. quiet

D. excited

55. A. morning   

B. night   

C. noon

D. afternoon

 

 

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