第二部分:语言知识及运用   第一节完形填空 (共10小题;每小题2分,满分20分)
As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going.It’s our responsibility to  16  the customer.   
I remember my first waiter job was at a fine restaurant. One afternoon,the manager informed all the cooks and waiters that a VIP group were coming for lunch. The group were  17  VIPs in the city’s fashion industry.
After the group arrived and got  18  comfortably, drinks were ordered. Normally, the head waiter would be in charge of wine service. However, the manager asked me to serve that afternoon. I had never done wine service, nor had l ever served a group of twelve.
I arranged 12 wine glasses on the tray and went to the table. As I set one of the glasses in front of the first customer, somehow I had  19  my grip and six glasses fell on top of a young woman, and then to the floor and lay in pieces. I felt frightened and my face turned red. I apologized many times to the woman and to the rest of the group. 
Quickly, the manager  20  my aid and helped in the clean-up and sent out their drinks right away. I didn’t understand why, but the group were forgiving me and the young woman  21  informed me it was OK.
My manager pulled me to the side and said, “If you know why an accident happened, learn from it and move on. You still have a table to serve and you can’t show your  22 or your disappointment. Mistakes and accidents do happen. Keep your  23  up and be confident. The glasses are replaceable.”
I understood why he was truly a well-respected restaurant manager within the neighborhood. His  24  relationship with the group made the situation  25  and the group forgave me for that.
16.A. welcome         B. feed                       C. invite                    D. please
17.A. let in as             B. made up of          C. added up to              D. recognized as
18.A. introduced         B. satisfied               C. seated                      D. dressed
19.A. got                    B. caught             C. forgot                   D. lost
20.A. took over        B. came to             C. gave up                     D. rushed against
21.A. repeatedly          B. regretfully       C. impatiently            D. angrily
22.A. apology            B. excitement           C. nervousness        D. carelessness
23.A. nose               B. face                       C. head                    D. hand
24.A. new                     B. famous                 C. terrible                    D. close
25.A. calm                B. comfortable       C. special                  D. possible


The Ice Hotel
Are you going into skiing? Is winter your favorite time of year? If you like snow and ice, maybe you should stay at Ice Hotel in Quebec, Canada. But, you can only check in at this hotel during the winter. Why ? Because this hotel is built every December. It has 32 rooms and 80 people can stay there each night. The hotel even has a movie theatre, art gallery, and church. Of course, all of these parts of the hotel are made of ice. In fact, all the furniture, art, lights, and even plates and drinking glasses are made out of ice.
Because this hotel is so unusual, it is becoming very popular. People from all over the world come to the Ice Hotel to look at the fantastic ice art, drink and eat from designed ice dishes and experience the unique atmosphere (独特的气氛). Some couples have even got married in the hotel's ice church. But all these guests keep their winter coats on! Because of all the ice, the temperature inside the hotel is always between - 2ºC and - 5ºC. Surprisingly, sleeping is not a problem in the freezing cold hotel rooms. Every guest gets a special cold-weather sleeping bag and some fur blankets. These keep the room cozy and warm until morning.
【小题1】What is the main idea of this reading?

A.How the Ice Hotel is built
B.What makes the Ice Hotel special
C.Why the Ice Hotel is made of ice
D.The services of the Ice Hotel
【小题2】Why is sleeping NOT a problem in the hotel?
A.the rooms are warmB.the temperature is -2ºC
C.the sleeping bags are warmD.the furniture is warm
【小题3】In which part of the hotel would you probably find "plates"?
A.the churchB.the restaurantC.the roomsD.the art gallery

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