题目内容

You can’t avoid a conflict(冲突) at work. If you can avoid a conflict, it means you will win what you want regardless of what the other person wants. Since the potential issue has not been removed, it will  appear later. Here are the necessary tips on handling conflicts at work.
★ Realize that some conflicts are unavoidable at work. On numerous occasions, conflict and disagreement are likely to happen. But when a conflict happens it’s not the end of the world. On the contrary, it can be the beginning of an interesting learning process. Conflicts mean that people care enough to disagree strongly. The trick is not to allow the conflict to go on forever.
★ Handle conflicts sooner rather than later. Solve a conflict when it starts, as it only gets worse with time going by. Conflicts at work arise not from something that was said, but from something that wasn’t said! Everyone’s waiting for the other to admit he’s wrong and gets more unpleasant after the conflict has lasted a while. It’s essential to interrupt the “waiting game” before it gets to that point.
★ Ask nicely. If somebody has done something that made you angry, or if you don’t understand their viewpoint or actions, simply asking nicely about it can make a world of difference.  Never assume that people do what they do to annoy or hurt you. Sometimes there’s a good reason why that person does what he or she does, and a potential conflict disappears right there. Do remember to make an inquiry, not a blame of any sort.
★ Appreciate. Praise the other part in the conflict. Tell them why it’s worth it to you to solve the conflict.  This can be difficult as few people find it easy to praise and appreciate a person they disagree strongly with, but it is a great way to move forward.
Topic
How to 小题1:.________ conflicts at work
Reason
Conflicts won’t 小题2:.________if not dealt with.
小题3:._______
on handling
conflicts
Don’t be afraid of conflicts which can happen on many 小题4:.________and try to resolve a conflict soon or it will get 小题5:.______.
·Interrupt the “waiting game” and try to admit your 小题6:.________actively.
Don’t imagine people do something to make you小题7:.________ on purpose.
· Remember not to 小题8:.________others, but ask them nicely about what they do, which may make a difference.
Try to appreciate the other part in the conflict although it is 小题9:.________to do so.
小题10:._______
As long as you learn to do with conflicts, you’ll work in joy.

小题1:handle/ solve/ remove
小题2:disappear
小题3:Tips/ Suggest ions/ Advice
小题4:occasions
小题5:worse
小题6:mistake(s) /fault (s)
小题7:annoyed/ hurt/ angry
小题8:blame
小题9:hard/ difficult
小题10:Conclusion

试题分析： 人们在工作中难免和别人发生冲突，文章介绍如何处理工作中的冲突的建议。
小题1:词性转化题：从第一段的句子：Here are the necessary tips on handling conflicts at work.可知这篇文章讲的是如何处理工作中的冲突。填 handle/ solve/ remove
小题2:词义转换。根据第一段第2句话。Since the potential issue has not been removed, it will simply reappear later.可知冲突不处理是不会消失的，填disappear
小题3:归纳总结。左边的几点都是提出的建议。第一段的句子：Here are the necessary tips on handling conflicts at work.也可以看出填Tips/ Suggest ions/ Advice
小题4:原词重现：根据第二段第一行On numerous occasions。conflict and disagreement are likely to happen.可知填occasions
小题5:原词再现。根据第三段1,2行Handle conflicts sooner rather than later. Solve a conflict when it starts, as it only gets worse with time going by.可知冲突不尽快解决会更糟： worse
小题6:同义词转化。根据第三段第三行admit he's wrong。可知要积极的承认错误。用名词：mistake(s) /fault (s)
小题7:句意转换。根据倒数第2段第三行Never assume that people do what they do to annoy or hurt you.可知不要认为别人是故意要惹你生气的：填形容词：annoyed/ hurt/ angry
小题8:同义词转换。根据倒数第2段2,3行simply asking nicely about it can make a world of difference.可知不要责备别人，而是要友好地询问。填blame
小题9:句型转换。根据文章倒数第2行This can be difficult。可知虽然很难，也要感激冲突的对方，填hard/ difficult
小题10:总结归纳。右边的内容：只要你学会处理冲突，你就会快乐的工作，填Conclusion
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