题目内容

________ of the urgency of the current situation makes him want to learn more.

A．Being aware B．Aware

C．To be aware D．Be aware

A　考查非谓语动词。此处是动名词形式作主语。

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　　How to Use the Telephone for work

　　Most of us use the telephone several times a day to talk with friends or make social arrangements．These calls are usually quite easy and require little planning．

　　Using the telephone for business purpose is different．In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world．

　　If you want to ensure good public relations, you need to master effective telephone techniques．

　　You should try to give an impression of an efficient, friendly, progressive company eager to give good service．

　　Before calling

　　Choose the right time．Consider the cost, urgen and convenience．When calling overseas you need to consider the time difference．

　　Check the number．A great deal of money is wasted each year on dialing wrong numbers．

　　Plan your call．Make a list of points and questions to be raised．

　　Be prepared．Gather any files, papers or information that may be needed during the call．It is unprofessional to have to say “Hold on while I look for that．”

　　If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible．

　　Avoid interruptions．Call at a time when you are unlikely to be distracted．

　　During the call

　　Be courteous, polite．Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?

　　Put a smile in your voice．Remember, your caller can’t see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested．

　　Check your notes．Look back at your notes to ensure that you have covered everything and quote figures and other data correctly．

　　Obtain feedback．Make sure the caller under-stands the message correctly, especially where deadlines and actions that are involved．

　　Be courteous．Finish by thanking the caller for his or her time and trouble．

　　After the call

　　Make notes．Let it become a habit to make notes of the call and place them in an appropriate file．

　　Take actions．If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do some immediately so that you do not forget important points．

(1)

What’s the main idea of this passage?
[　　]
A．	Using a telephone for business has strict rules．
B．	While making a business phone call, you should be efficient first．
C．	It’s necessary to learn how to use your phone for work．
D．	The phone is playing a very important role in our daily life, especially in business．

(2)

Before calling, you have to ________．
[　　]
A．	stay at your company only
B．	learn important data and figures by heart
C．	get things ready for the communication
D．	choose the right time and place

(3)

During the call, it is unsuitable to ________．
[　　]
A．	be decisive
B．	be interrupted
C．	check your notes
D．	obtain feedback

(4)

What’s the meaning of the word “feedback”?
[　　]
A．	information
B．	present
C．	greeting
D．	reply

Seventy percent of the students in our school _____ from the countryside.

A.
is
B.
are
C.
comes
D.
arecoming

You ______ be driven out of the school if you dare to cheat in the exam.

A. should B. would C. will D. shall

A tourist comes out of the airport．There are a lot of taxis，but the tourist asks every taxi—driver his name．He takes the third taxi．It costs￡5 from the airport to the hotel．“How much does it cost for the whole day?” the tourist asks．“￡100”，says the taxi-driver．This is very expensive，the tourist accepts the price．

The taxi—driver takes the tourist everywhere．He shows him all monuments and all the museums．In the evening they go back to the hotel．The tourist gives the taxi-driver￡100 and says，“What about tomorrow?” The taxi-driver looks at the tourist．“Tomorrow? It’s another￡ 100 tomorrow．”But the tourist says，“That’s OK．If that’s the price，that is the price．See you tomorrow．”The taxi—driver is very pleased．

The next day the taxi-driver takes the tourist everywhere again．They visit all the museums and all the monuments again．And in the second evening they go back to the hotel．The tourist gives the taxi—driver another￡100 and says，“I’m going home tomorrow．”The taxi-driver is sorry．He likes the tourist and，above all，￡100 a day is good money．“So you are going home．Where do you come from?” he asks．

“I come from New York．”

“New York!” says the taxi-driver，“I have a sister in New York．Her name is Susannah．Do you know her?”

“Of course 1 know her．She gave me￡200 for you．”

The tourist is______ ．

A．an Englishman B．a Frenchman C．a Swedish D．an American

The tourist asks every taxi—driver his name because______ ．

A．he is afraid of being cheated B．he wants to remember all of the taxi—drivers’names

C．he knows of one of the taxi-drivers D．there is a friend of his among the taxi drivers

Why is the taxi-driver very pleased with the tourist?

A．None but the tourist agrees to the price given without arguing with him．

B．His sister knows the tourist．

C．His sister has brought so much money to him．

D．He wants to be the guide of the tourist．

We can conclude that ______ ．

A．the tourist will give the taxi-driver another￡200

B．the tourist makes fun of the taxi—driver

C．the tourist will give the taxi—driver half of the sum

D．the taxi-driver insists that the tourist should pay him another￡200

Last July, my 12-year-old car died on California’s Santa Ana Freeway. It was an hour before sunset, and I was 25 miles from home. I couldn’t reach anyone to pick me up, so I decided to take a bus. Not knowing the routes, I figured I’d just head east.

A bus pulled up, and I asked the driver how far she was going. “Four more lights,” she said. There was another bus I could take from there. This clearly was going to be a long night.

She dropped me off at the end of her route and told me which bus to look for. After waiting 30 minutes, I began to think about a very expensive taxi ride home. Then a bus pulled up. There was no lighted number above its windshield(挡风玻璃). It was out of service. But the door opened, and I was surprised to find that it was the same driver.

“I just can’t leave you here,” she said. “This isn’t the nicest place. I’ll give you a ride home.”

“You’ll drive me home in the bus?” I asked, perplexed(困惑).

“No, I’ll take you in my car,” she said.

“It’s a long way,” I protested.

“Come on, ” she said. “I have nothing else to do.”

As we drove from the station in her car, she began telling me a story. A few days earlier, her brother had run out of gas. A good Samaritan picked him up, took him to a service station and then back to his car. “I’m just passing the favor along, ” she said.

When I offered her money as a thank-you, she wouldn’t hear of it. “That wouldn’t make it a favor, ” she said. “Just do something nice for somebody. Pass it along.”

1. Why did the writer say that he would have a long night?

A. He wondered how long he had to wait for the next bus. B. No driver would give him a ride.

C. He didn’t know the routes. D. He perhaps would have to take a taxi.

2. Judging from its context, the place where the writer waited for the second bus was _______.

A. very quiet and peaceful B. dark without street lights

C. neither clean nor beautiful D. a little unsafe

3. Why did the writer change his mind after waiting for 30 minutes at the end of the route?

A. No bus would come at the time. B. A taxi ride would be more comfortable.

C. He became impatient and a bit worried. D. He knew the driver would never return.

4. The bus driver drove the writer home later because ________.

A. she happened to go in the same direction B. she wanted to do something good for other people

C. her brother told her to do so D. she wanted to earn more money

5. The bus driver hoped that the writer ________

A. would do as she did B. would keep her in memory

C. would give the money to others D. would do her a favor

Seventy percent of the students in our school _____ from the countryside.

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