Question

Dear Sir/Madam，

I am writing to tell you about our experience on Train 2315 the other day. It is a train__1.___ goes from Winston to Stenberg.

This train was never late before， but last Thursday it did not get to the station_2.___time and my friends and I had to wait for nearly fifty minutes. The train was supposed to____3._the station at 9：10 am but it was 10：30 am when it set off（出发） in the end. Officials at the station neither said sorry to us___4.__gave us any reason for the delay(延误). On our way to Stenberg it stopped for ___5.___ thirty minutes and still nobody told us why.

What’s more， the service on the train was also very poor. The trip 6. more than five hours. However， we could buy__7.___but some soft drinks on the train. Worst of all， something was wrong with the air conditioning(空调) and the temperature reached 38℃ before we arrived in Stenberg.

All the passengers on the train were so angry that they asked me to write this letter to your company. We hope you can give us some explanations and improve your work later.

We are looking forward to___8.from you.

Yours，

John Armstrong

Answer 1