Train stations and airports are crowded, babies are crying, and passengers are arguing. The same story also happens during rush hours in big cities every day. When there is a crowd, people lose their tempers(脾气)easily. What makes polite travelers suddenly forget their manners?

One of the causes is a crowded cabin(车厢). It makes you feel a distance from your sense of self. In other words, you’re no longer yourself.

Tiredness also makes travelers lose their self-control. Think about all those traffic jams on the way to a train station, the long line waiting to enter the station and the busy phone calls from family, friends and workmates. When travelers finally get on the train, their patience has already run out.

Besides, a lack(缺乏)of sleep gives travelers a temper. If we are forces to get up early, many of us will act much more impatiently.

So, how can we make the world a better place when we’re traveling with a big crowd? Try to improve the atmosphere(气氛). If it’s a flight, the air hostess could stand in front of the cabin, saying things like, “How many of you are going home?” or “Raise your hand if you’ve never been on an airplane before.”

What’s more, everyone can be helpful, such as giving the person next to you a smile, offering the seat to a needy person, and saying “It’s OK”if someone steps on your feet.

Dealing with Travelers’ Bad Tempers

Causes of losing tempers

? In a 1. cabin, people are no longer themselves.

? Travelers may lose their self-control because of 2.

? Travelers don’t have enough sleep.

Ways of solving bad tempers

? Try to improve the atmosphere.

? 3. to the person next to you.

? Offer the seat to the person 4. .

? Say “It’s OK”if someone 5. .

It’s never easy to admit(承认) you are in the wrong. We all ____ to know the art of apology(道歉). Think how often you’ve done wrong. Then count how many ___ you’ve said clearly you were ____. You can’t go to bed with an easy mind if you do ____ about it.

A doctor friend, Mr. Lied, told me about a man who came to him with different kinds of signs: headaches, heart ____ and insomnia (失眠). ____ some careful exams, Mr. Lied found nothing _____ with him and said, “If you don’t tell me what’s ___ you, I can’t help you.” The man admitted he was cheating his brother of his inheritance(遗产). Then and there the __ doctor ____ the man write to his brother and ____ his money. As soon as the ____ was put into the post box, the man suddenly cried. “Thank you,” he said to the doctor, “I think I’ve got ___.”

An apology can not only save a broken relationship(关系) but also make it ____. If you can think of someone who should __ an apology from you. Do something about it right now.

1. A. decide B. have C. need D. try

2. A. mistakes B. people C. ways D. times

3. A. sorry B. weak C. sad D. happy

4. A. something B. anything C. nothing D. everything

5. A. trouble B. matter C. illnesses D. question

6. A. Before B. After C. Till D. Since

7. A. well B. wrong C. good D. bad

8. A. hurling B. changing C. touching D. worrying

9.A. clever B. silly C. bad D. unkind

10. A. told B. helped C. saw D. let

11. A. gave back B. gave C. kept D. paid

12. A. paper B. box C. money D. letter

13. A. good B. well C. sick D. worse

14. A. never B. worse C. stronger D. harder

15.A. give B. receive C. know D. forget

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