Question

6．假定你是销售部的经理，收到了来自一位名叫Cathy顾客（customer）的投诉电子邮件，了解到了一位女服务员对Cathy的无礼行为．请认真阅读下面的邮件，并根据信中的内容和实际用英语回复，可以有适当的发挥．

To：sunshineclothesstore@126．com

From：cathy@qq．com

Subject：complaint

Dear Sales Manager， I am writing to coplain about what one of your saleswomen has done．Last Sunday，I went to your store to look for aT-shirt．When I asked a saleswoman，Ms Wang for help in finding my size，she told me that she was busy and said impolitely that if I couldn't find one，it meant the store didn't have it．I couldn't stand it．Would you mind answering my questions？ ●What is a saleswoman's job？ ●As a saleswoman，what quality should she have？ ●What do you think of Ms Wang's behaviour？ ●Do you care about a customer's feeling？Why or why not？ I felt that Ms Wang was rude．I hope you deal with it seriously．I look forward to hearing from you soon and a more pleasant shopping experience at your store next time． Best wishes Cathy

注意：1词数90左右．回复信的开头和结尾已经写好，不计入总词数；
2 回复中不得提及真实的人名、校名等相关信息．
Dear Cathy，
Thanks for your letter．I am sorry to learn that you have got the bad treatment．I have known all about it．Now let me answer your questions．
                                                      
I am sorry that this has made you feel unpleasant．We have done something to deal with it．I think you'll be satisfied．I hope you will go on supporting us and enjoy our excellent service next time．
Best wishes
Sales Manager．

Answer 1

分析 【高分句型一】
As a saleswoman，①it's her duty to ②offer good service to her customers，③such as giving help and advice to them，answering all kinds of questions and satisfying their needs．作为服务员，给顾客提供好的服务是她的职责，例如提供帮助和建议，回答各种问题，满足他们的需要．
①it's one's duty to do sth 做某事是某人的职责．
②offer sth to sb给某人提供某物．
③such as例如，列出事例．
【高分句型二】
So I don't think①Ms Wang's behaviour was good and her service ②isn't up to standard at all所以我认为王女士的行为是错的，她的服务没有达到标准．
①think后是省略了that的宾语从句，否定转移．
②not…at all一点也不．

解答 Dear Cathy，
Thanks for your letter．I am sorry to learn that you have got the bad treatment．I have known all about it．Now let me answer your questions．
 As a saleswoman，it's her duty to offer good service to her customers，such as giving help and advice to them，answering all kinds of questions and satisfying their needs．【高分句型一】She should be kind，helpful，patient，generous，smart and so on．（女服务员的工作和职责）So I don't think Ms Wang's behaviour was good and her service isn't up to standard at all【高分句型二】She doesn't have the good quality a saleswoman should have．（对女服务员的行为的看法）As we all know，a customer is our God．You are our God，so we care about your feelings very much．（在意顾客的感受，为什么？）
 I am sorry that this has made you feel unpleasant．We have done something to deal with it．I think you'll be satisfied．I hope you will go on supporting us and enjoy our excellent service next time．
 Best wishes
 Sales Manager

点评 根据题目所提供的信息，分清各要点之间的内在联系，确定如何下手，使表达内容条理清楚，否则，语无伦次的文章将不会被人接受，也不可能得到高分．此篇书面表达首先要读清来信的内容，在针对来信内容提出不同的建议．