题目内容

13、Our city is no longer        it used to be.

A.which       B.that   C.as     D.what

试题答案

13、D

相关题目

阅读理解

  In the more and more competitive service industry it is no longer enugh pro? Customer satisfaction.Today, customer:”delight”is what companies are trying to achieve in order to keep and increase market share.

  It is accepted in the marketing industry, and confirmed by a number of reserches, that customers receiving good service will promote business by telling up to 12 other people; those treated complaints are handled fairly will stay loyal.

  New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet.For example, many companies now have to invest(投资)a lot of money in information technology and sta? traming in order to cope with the “phone rage”-caused by delays in answering call, being cut off in mid-conversation or left waiting for long?

  “Many people do not like talking to machines,”days Dr, Storey, senior lecturer in Marketing at City University Business School.”Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with then, The aim is to make the customer feel they know you and that you can trust them-the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

  Recommended ways of creating customer delight include:under-promising and over-delivbering(saying that a repair will be carried out within five hours, but getting it done tithin two? replacing a faulty prodect immediately; throwing in a gift voucher(购物礼券)as an unexpected “thank you”

  Reg? Customers; and always returning calls, even when they are compants.

  Aiming for customer delight is all very well, but if services do not? ach the haigh level promised, disappointment or worse will be the result.This can be eased by offering an apolgy and an explanation of why the wervice did not meet usual standards with empathy(for example,”I know how you must feel”), and possible solutions(replace ment, compensation or whatever fairness suggests best meets the case).

  Airlines face some of the toughtest challenges over customer care, Fierce competition has conviced them at that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays? by weathe, unclaimed luggage and technical?

  For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times.They are trained to answer quickly,? their name, job title and a “we are here to help”attitude.The company has invested heavily in information technology to make sure that information is available instantly on screen.

  British Airways also says its customer care policies are applied within the company and staff are? each other as customers requiring the highest standards of service.

  Customer care is obiously here to stay and it would be a foolish company that used slpgznd? as we do as we please”.On the other hand, the more customers are promised, the greater the risk of disappointment.

(1)

We can learn from Paragraph 2that ________.

[  ]

A.

complaining customers are hard to satisfy

B.

unsatisfied customers receive better service

C.

satisfied customers catch more attention

D.

well-treated customers promote business

(2)

The writer mentions”phone rage”(Paragraph 3)to show that ________.

[  ]

A.

customers often use phones to express their anger

B.

people still prefer to buy goods online

C.

customer care becomes more demanding

D.

customers rely on their phones to obtain services

(3)

What does the writer recommend to create customer delight?

[  ]

A.

Calling customers regular

B.

Gibing a “thank you “note.

C.

Delivering a quicker service.

D.

Promising more gifts.

(4)

If a manager shoud show his empathy(Paragraph 6), what would be probably say?

[  ]

A.

”I know how upset you must be.”

B.

”I appreciate your understandig.”

C.

”I'm sorry for the delay.”

D.

”I know it's our fault.”

(5)

Customer delight is important for airlines because ________.

[  ]

A.

their telephone style remains unchanged

B.

they are more likely to meet with complaints

C.

the services cost them a lot of money

D.

the policies can be a?

(6)

Which of the following is conveyed in this article?

[  ]

A.

Face-to-face service creates comfortable feelings among customers.

B.

Companies that promise more will naturally attract more cuatomer.

C.

A company should promise less but do more in a competitive market.

D.

Customer delingt is more important for air lines then for banks.

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请阅读下列应用文和相关信息,并按照要求匹配信息.
以下是China Daily某栏目的广告:
     A.Want to keep abreast of the dynamic pulse of China's economy? Get a glance at the
most important business activities taking place here every day through Business Daily Update.
     B.Our present headmaster has reached retirement age and the board wants to carry out
the replacement in 2012.If you are a qualified and experienced individual and have the vision,
energy and enthusiasm to lead the school into a new era,please write for further information.
     C.Want a Mini Cooper but can't fit the family inside? Get one for the kids.They can jump
into this Mini car,which comes in hot orange with a single adjustable seat,and ride away.But it
could spoil them for that used car they'll be driving when they turn 16.
     D.Serviced Greenfield sites aplenty.Ready for development.For sale.For business.For
services.For leisure.Brand new business parks.Fourstar conference facilities.
     E.Today in business fast is no longer fast enough,even faster is still too slow to keep pace
with the incredible demands placed on people and the computers they work with.That's one
reason why IBM developed P60/D.60MHz 64bit Pentium Chip computers so fast,so powerful.
     F.If you want to be a success,the University of Waikato is right for you.We offer a wide
choice of bachelor's degrees for international students,including Arts,CommunicationStudies,
etc.Tuition fees are different from department to department,generally from D|S5,000 to
D|S6,000 a year.You can have a room in a 4bedroom flat about D|S100 a month.
以下是个人的信息,请匹配他们最想了解的广告.
     1.Austin E.Meredith,who graduated from Northwest Normal University in 1985 and
has worked for 14 years and now an expert in a research institute on morality and education
in the city.He wrote several works concerning about psychological behavior,issues on
educational management,etc.He's a scholar full of creativity and passion.
     2.Johnson Bolton,a professor of macroeconomics,is currently on a tour to Shenzhen,
China and is due to give a lecture on the tendency of the world economy in Shenzhen
People's Auditorium soon.He's keen on the information and news about the eastern world.
     3.Luise Chen, a wouldbe Chinese senior high school graduate,is longing for a certain
international higher education.She's never been abroad and eagerly know something about
international recognition,the degree,yearly tuition fees and accommodation.
     4.Philip Wong,a young overseas Chinese as an engineer from a Singapore electronic
corporation,has just arrived in Shenzhen for China HiTech Fair (CHTF),which is now the
largest and most influential in China about technological and technical achievements covering
trades,exhibitions,forums,technologies and investment projects.
     5.Patrick Henry,an energetic teenager aged 16,feels like physics at school,fascinated
with automotive vehicles,especially the distinguished British actor-Mr.Bean's-mini cooper.
As a consequence,he teaches himself mechanics and learn to maintain machines timely.

1.________2.________3.________4.________5.________
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Daniel stays home on workdays. He starts his personal computer in order to connect with the office which is about three hundred miles away in another city. After work, he puts on his headphones, watches a movie on his home video recorder, or plays baseball on the computer. On many days, Daniel doesn’t talk to any other human beings, and he doesn’t see any people except the ones on television. Daniel is imaginary, but his lifestyle is very possible. The inventions of modern technology seem to be cutting us off from contact with our fellow human beings.
The world of business is one area in which technology is separating us. Experts say, for example, that many people will soon be able to work at home. With access to a large central computer, employees such as office clerks, insurance agents, and accountants could do their jobs at display terminals (终端) in their own homes. They would never have to actually see the people they’re dealing with. In addition, the way employees are paid will change. Workers’ salaries will be automatically paid into their bank accounts, making paper checks unnecessary. No workers will stand in line to receive their pay or cash their checks. Personal banking will change, too. Customers will deal with machines to put in or take out money from their accounts. Many companies and consumers have already changed the way they sell or buy products. E-commerce, or business done on the Internet, is becoming more and more popular. This, therefore, makes it possible for people to do shopping without going out of their homes.
Another area that technology is changing is entertainment. Music, for example, was once a group experience. People listened to music at concert halls or in small social gatherings. For many people now, however, music is an individual experience. Walking along the street or sitting in their living-rooms, they wear headphones to build a wall of music around them. Movie entertainment is changing as well. Movies used to be social events. Now, fewer people are going out to see a movie. Many more are choosing to wait for a film to appear on television or are borrowing videotapes to watch at home. Instead of laughing with others, viewers watch movies in their own living-rooms.
【小题1】After work, Daniel likes to ______.

A.listen to music at the concert hallB.watch a movie in his living-room
C.chat with his friends on the net D.play baseball with his workmates
【小题2】The underlined sentence “Daniel is imaginary, but his lifestyle is very possible” means ______.
A.Daniel is a person full of imagination and he can make his life colorful.
B.Daniel is not a real person but the lifestyle of his kind does exist.
C.Daniel is only an ordinary person but he has his own way of living.
D.Daniel is a model who makes full use of modern technology in life.
【小题3】 What will the writer most probably discuss after the last paragraph?
A.Games and sportsB.Personal banking
C.Music and filmsD.International business
【小题4】What is the main idea of the passage?
A.We may no longer need to communicate with other human beings.
B.Modern technology seems to be separating human beings.
C.We may no longer need to work in the office.
D.Modern technology makes it possible for us to work and entertain ourselves at home.

查看习题详情和答案>>

请阅读下列应用文和相关信息,并按照要求匹配信息。

以下是China Daily某栏目的广告:

       A.Want to keep abreast of the dynamic pulse of China’s economy? Get a glance at the most important business activities taking place here every day through Business Daily Update.

       B.Our present headmaster has reached retirement age and the board wants to carry out the replacement in 2010. If you are a qualified and experienced individual and have the vision, energy and enthusiasm to lead the school into a new era, please write for further information.

       C.Want a Mini Cooper but can’t fit the family inside? Get one for the kids. They can jump into this Mini car, which comes in hot orange with a single adjustable seat, and ride away. But it could spoil them for that used car they’ll be driving when they turn 16.

       D.Serviced Greenfield sites aplenty. Ready for development. For sale. For business. For  services. For leisure. Brand new business parks. Four-star conference facilities.

       E.Today in business fast is no longer fast enough, even faster is still too slow to keep pace with the incredible demands placed on people and the computers they work with. That's one reason why IBM developed P60/D. 60MHz 64-bit Pentium Chip computers so fast, so powerful.

       F.If you want to be a success, the University of Waikato is right for you. We offer a wide choice of bachelor’s degrees for international students, including Arts, Communication Studies, etc. Tuition fees are different from department to department, generally from $5,000 to $6,000 a year. You can have a room in a 4-bedroom flat about $ 100 a month.

       以下是个人的信息,请匹配他们最想了解的广告。

1.Austin E. Meredith, who graduated Northwest Normal university in 1985 and has worked for 14 years and now an expert in a research institute on morality and education in the city. He wrote several works concerning about psychological behavior, issues on educational management, etc. He’s a scholar full of creativity and passion.

2.Johnson Bolton, a professor of macroeconomics, is currently on a tour to Shenzhen, China and is due to give a lecture on the tendency of the world economy in Shenzhen People’s Auditorium soon. He’s keen on the information and news about the eastern world.

3.Luise Chen, a would-be Chinese senior high school graduate, is longing for a certain international higher education. She’s never been abroad and eagerly know something about international recognition, the degree, yearly tuition fees and accommodation.

4.Philip Wong, a young overseas Chinese as an engineer from a Singapore electronic corporation, has just arrived in Shenzhen for China Hi-Tech Fair (CHTF) , which is now the largest and most influential in China about technological and technical achievements covering trades, exhibitions, forums, technologies and investment projects.

5.Patrick Henry, an energetic teenager aged 16, feels like physics at school, fascinated with automotive vehicles, especially the distinguished British actor---Mr. Bean’s--- mini cooper. As a consequence, he teaches himself mechanics and learn to maintain machines timely.

查看习题详情和答案>>

阅读理解

  The world itself is becoming much smaller by using modern traffic and modern communication means(通讯设备).Life today is much easier than it was hundreds of years ago, but it has brought new problems.One of the biggest is pollution.To pollute means to make things dirty.Pollution comes in many ways.We see it, smell it, drink it and even hear it.

  Man has been polluting the earth.The more people, the more pollution.Many years ago, the problem was not so serious because there were not so many people.When the land was used up or the river was dirty in one place, Man moved to another place.But this is no longer true.Man is now slowly polluting the whole world.

  Air pollution is still the most serious.It’s bad for all living things in the world, but it is not the only one kind of pollution.Water pollution kills our fish and pollutes our drinking water.Noise pollution makes us angry more easily.

  Many countries are making rules to fight pollution.They stop people from burning coal in houses and factories in the city, and from putting dirty smoke into the air.

  Pollution bycarbon dioxide is now the most dangerous kind of air pollution.It is caused by heavy traffic.It is true that if there are fewer people driving, there will be less air pollution.

  The earth is our home.We must take care of it.That means keeping the land, water and air clean.And we must take care of the rise in population at the same time.

(1)

Hundreds of years ago, the pollution was _________ it is today.

[  ]

A.

much easier than

B.

as easy as

C.

as hard as

D.

much less than

(2)

Our world is becoming much smaller _________.

[  ]

A.

because the earth is being polluted day and night

B.

because science is developing

C.

because of the rise in population

D.

because the earth is blown away by the wind every year

(3)

Air pollution is the most serious kind of pollution because _________.

[  ]

A.

it does harm to all living things in the world

B.

it makes much noise

C.

it makes our rivers and lakes dirty

D.

it makes us angry more easily

(4)

Which of the following is NOT true?

[  ]

A.

The problem of pollution is not so serious because there are not so many people living on the earth.

B.

The pollution of the earth grows as fast as the world’s population does.

C.

If people could go to work bike it would be helpful against the problem of carbon dioxide.

D.

Many countries are making rules to fight against pollution.

查看习题详情和答案>>

阅读理解

  The world itself is becoming much smaller by using modern traffic and modern communication means(通讯设备).Life today is much easier than it was hundreds of years ago, but it has brought new problems.One of the biggest is pollution.To pollute means to make things dirty.Pollution comes in many ways.We see it, smell it, drink it and even hear it.

  Man has been polluting the earth.The more people, the more pollution.Many years ago, the problem was not so serious because there were not so many people.When the land was used up or the river was dirty in one place, Man moved to another place.But this is no longer true.Man is now slowly polluting the whole world.

  Air pollution is still the most serious.It's bad for all living things in the world, but it is not the only one kind of pollution.Water pollution kills our fish and pollutes our drinking water.Noise pollution makes us angry more easily.

  Many countries are making rules to fight pollution.They stop people from burning coal in houses and factories in the city, and from putting dirty smoke into the air.

  Pollution by carbon dioxide is now the most dangerous kind of air pollution.It is caused by heavy traffic.It is true that if there are fewer people driving, there will be less air pollution.

  The earth is our home.We must take care of it.That means keeping the land, water and air clean.And we must take care of the rise in population at the same time.

(1)

Our world is becoming much smaller ________.

[  ]

A.

because the earth is being polluted day and night

B.

because science is developing

C.

because of the rise in population

D.

because the earth is blown away by the wind every year

(2)

Air pollution is the most serious kind of pollution because ________.

[  ]

A.

it does harm to all living things in the world

B.

it makes much noise

C.

it makes our rivers and lakes dirty

D.

it makes us angry more easily

(3)

Which of the following is NOT the possible way to reduce air pollution?

[  ]

A.

Stop people from burning coal in the houses and factories in the city

B.

Stop putting dirty smoke into the air

C.

Encourage people to go to work by bike or on foot instead of driving a car

D.

Don't throw rubbish into the river.

(4)

Which of the following is NOT true?

[  ]

A.

The problem of pollution is not so serious because there are not so many people living on the earth.

B.

The pollution of the earth grows as fast as the world's population does.

C.

If people could go to work by bike, it would be helpful against the problem of carbon dioxide.

D.

Many countries are making rules to fight against pollution.

查看习题详情和答案>>

请阅读下列应用文和相关信息,并按照要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑。

以下是China Daily某栏目的广告:

A.Want to keep abreast of the dynamic pulse of China’s economy? Get a glance at the most important business activities taking place here every day through Business Daily Update.

B.Our present headmaster has reached retirement age and the board wants to carry out the replacement in 2010. If you are a qualified and experienced individual and have the vision, energy and enthusiasm to lead the school into a new era, please write for further information.

C.Want a Mini Cooper but can’t fit the family inside? Get one for the kids. They can jump into this Mini car, which comes in hot orange with a single adjustable seat, and ride away. But it could spoil them for that used car they’ll be driving when they turn 16.

D.Serviced Greenfield sites aplenty. Ready for development. For sale. For business. For  services. For leisure. Brand new business parks. Four-star conference facilities.

E.Today in business fast is no longer fast enough, even faster is still too slow to keep pace with the incredible demands placed on people and the computers they work with. That's one reason why IBM developed P60/D. 60MHz 64-bit Pentium Chip computers so fast, so powerful.

F.If you want to be a success, the University of Waikato is right for you. We offer a wide  choice of bachelor’s degrees for international students, including Arts, Communication Studies, etc. Tuition fees are different from department to department, generally from $5,000 to $6,000 a year. You can have a room in a 4-bedroom flat about $ 100 a month.

以下是个人的信息,请匹配他们最想了解的广告。

56.Austin E. Meredith, who graduated Northwest Normal university in 1985 and has worked for 14 years and now an expert in a research institute on morality and education in the city. He wrote several works concerning about psychological behavior, issues on educational management, etc. He’s a scholar full of creativity and passion.

57.Johnson Bolton, a professor of macroeconomics, is currently on a tour to Shenzhen, China and is due to give a lecture on the tendency of the world economy in Shenzhen People’s Auditorium soon. He’s keen on the information and news about the eastern world.

58.Luise Chen, a would-be Chinese senior high school graduate, is longing for a certain international higher education. She’s never been abroad and eagerly know something about international recognition, the degree, yearly tuition fees and accommodation.

59.Philip Wong, a young overseas Chinese as an engineer from a Singapore electronic corporation, has just arrived in Shenzhen for China Hi-Tech Fair (CHTF) , which is now the largest and most influential in China about technological and technical achievements covering trades, exhibitions, forums, technologies and investment projects.

60.Patrick Henry, an energetic teenager aged 16, feels like physics at school, fascinated with automotive vehicles, especially the distinguished British actor---Mr. Bean’s--- mini cooper. As a consequence, he teaches himself mechanics and learn to maintain machines timely.

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第二节 信息匹配(共5小题;每小题2分,满分10分)

请阅读下列应用文和相关信息,并按照要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑。

以下是China Daily某栏目的广告:

A.Want to keep abreast of the dynamic pulse of China’s economy? Get a glance at the most important business activities taking place here every day through Business Daily Update.

B.Our present headmaster has reached retirement age and the board wants to carry out the replacement in 2010. If you are a qualified and experienced individual and have the vision, energy and enthusiasm to lead the school into a new era, please write for further information.

C.Want a Mini Cooper but can’t fit the family inside? Get one for the kids. They can jump into this Mini car, which comes in hot orange with a single adjustable seat, and ride away. But it could spoil them for that used car they’ll be driving when they turn 16.

D.Serviced Greenfield sites aplenty. Ready for development. For sale. For business. For  services. For leisure. Brand new business parks. Four-star conference facilities.

E.Today in business fast is no longer fast enough, even faster is still too slow to keep pace with the incredible demands placed on people and the computers they work with. That's one reason why IBM developed P60/D. 60MHz 64-bit Pentium Chip computers so fast, so powerful.

F.If you want to be a success, the University of Waikato is right for you. We offer a wide  choice of bachelor’s degrees for international students, including Arts, Communication Studies, etc. Tuition fees are different from department to department, generally from $5,000 to $6,000 a year. You can have a room in a 4-bedroom flat about $ 100 a month.

以下是个人的信息,请匹配他们最想了解的广告。

56.Austin E. Meredith, who graduated Northwest Normal university in 1985 and has worked for 14 years and now an expert in a research institute on morality and education in the city. He wrote several works concerning about psychological behavior, issues on educational management, etc. He’s a scholar full of creativity and passion.

57.Johnson Bolton, a professor of macroeconomics, is currently on a tour to Shenzhen, China and is due to give a lecture on the tendency of the world economy in Shenzhen People’s Auditorium soon. He’s keen on the information and news about the eastern world.

58.Luise Chen, a would-be Chinese senior high school graduate, is longing for a certain international higher education. She’s never been abroad and eagerly know something about international recognition, the degree, yearly tuition fees and accommodation.

59.Philip Wong, a young overseas Chinese as an engineer from a Singapore electronic corporation, has just arrived in Shenzhen for China Hi-Tech Fair (CHTF) , which is now the largest and most influential in China about technological and technical achievements covering trades, exhibitions, forums, technologies and investment projects.

60.Patrick Henry, an energetic teenager aged 16, feels like physics at school, fascinated with automotive vehicles, especially the distinguished British actor---Mr. Bean’s--- mini cooper. As a consequence, he teaches himself mechanics and learn to maintain machines timely.

 

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