Sometimes, even the best friends have fights. They disagree with each other and begin to argue. Sometimes, they even stop talking to each other. What can be done to help the two friends make up? Finding a good friend who knows both of them very well to be a peacemaker is a good way. Maybe one day you will be a peacemaker for your good friends. Here are some useful communication strategies for you to use.

State your feelings clearly but don’t criticize them. Begin with “I feel” instead of “You always…”.

Don’t stop or finish the other person’s sentences.

Listen carefully to what the other person is saying. Try to see the other person’s side of the disagreement.

Look the other person in the eyes when you are talking.

Ask questions to make sure that you understand them.

Repeat the other person’s ideas as you understand them.

Never put anyone down. Saying things like “You’re stupid” makes communication difficult.

Try to find a solution that makes the two friends happy. Never decide who is right and who is wrong. Instead, help them to find their own “win-win” solution. A “win-win” solution allows each of them to feel good. In this way, their friendship can be continued.

1.Which of the following is the suitable language for a peacemaker?

A. “I feel …”           B. “You always…”        C. “You are stupid.” D. “You are wrong.”

2.How should the peacemaker behave when talking with the two friends?

    A. Stop the other person’s sentences in time.      

B. Repeat his own ideas to make himself understood.

    C. Listen to the other person carefully and ask some questions.

    D. Don’t look at the other when you are talking.

3.What does the phrase “put anyone down” mean in the article?

    A. 令人失望         B. 提醒人           C. 把人放下         D. 羞辱人

4.How do you understand a “win-win” solution?

    A. It is a way that helps make new friends.

    B. It is a way that makes both people pleased.

    C. It is a way that tells who is right and who is wrong.

    D. It is a way to understand a person.

Two students started quarreling at school. One student shouted dirty words at the other, and a fight began.
What can be done to stop fights like this at school? In some schools, disputants(争执者) sit down with peer mediators (同龄调解者). Peer mediators are usually students with special training in this kind of problems.
Peer mediators help disputants to talk in a friendly way. Here are some of the ways they use.
1. Express what you think clearly but don't say anything to hurt the other. Begin with "I feel" instead of "You always".
2. Listen carefully to what the other person is saying. Don't stop the other person's words.
3. Keep looking at the other person's eyes when he or she speaks.
4. Try to see the problems on the other person's side.
5. Never put anyone down. Saying things like "You are foolish (愚蠢的)" makes the talk difficult.
6. Try to find a result that makes both people happy.
Peer mediators never decide on the winner. They don't decide who is right or who is wrong. Instead they help disputants to find their own "win-win" result. A "win-win" result can make everyone feel good.
Peer mediators' work is often successful just because it gets disputants to talk to each other. And getting disputants to talk to each other is the first step in finding a "win-win" result.
【小题1】Peer mediators' work is _.

Two students started quarreling at school. One student shouted dirty words at the other, and a fight began.

What can be done to stop fights like this at school? In some schools, disputants(争执者) sit down with peer mediators (同龄调解者). Peer mediators are usually students with special training in this kind of problems.

Peer mediators help disputants to talk in a friendly way. Here are some of the ways they use.

1. Express what you think clearly but don't say anything to hurt the other. Begin with "I feel" instead of "You always".

2. Listen carefully to what the other person is saying. Don't stop the other person's words.

3. Keep looking at the other person's eyes when he or she speaks.

4. Try to see the problems on the other person's side.

5. Never put anyone down. Saying things like "You are foolish (愚蠢的)" makes the talk difficult.

6. Try to find a result that makes both people happy.

Peer mediators never decide on the winner. They don't decide who is right or who is wrong. Instead they help disputants to find their own "win-win" result. A "win-win" result can make everyone feel good.

Peer mediators' work is often successful just because it gets disputants to talk to each other. And getting disputants to talk to each other is the first step in finding a "win-win" result.

1. Peer mediators' work is _.

A. to teach lessons to disputants

B. to help find a way to make both disputants happy

C. to find out who starts the quarrel

D. to give students some special training

2.What does the underlined phrase "put anyone down" mean in Chinese?

A. 贬低任何人  b. 落后于任何人     

C. 奉承任何人  d. 向任何人低头

3. What's the first step in finding a "win-win" result?

A. Letting disputants be afraid of peer mediators.

B. Letting disputants feel peer mediators are kind.

C. Getting disputants to talk to each other.

D. Making disputants feel good by telling funny stories.

4. During the talk, if peer mediators say "You are a fool."

A. disputants will realize they are wrong

B. disputants will understand peer mediators better

C. it is easy for peer mediators to decide who is right

D. it is hard for peer mediators to get a "win-win" result

5.Which of the following is TRUE according to the passage?

A. All schools have peer mediators.

B. Peer mediators are usually students.

C. When disputants are speaking, peer mediators can stop their words at any time.

D. Peer mediators can make disputants get a "win-win" result every time.

Two students started quarreling at school. One student shouted dirty words at the other, and a fight began.

What can be done to stop fights like this at school? In some schools, disputants(争执者) sit down with peer mediators (同龄调解者). Peer mediators are usually students with special training in this kind of problems.

Peer mediators help disputants to talk in a friendly way. Here are some of the ways they use.

1. Express what you think clearly but don't say anything to hurt the other. Begin with "I feel" instead of "You always".

2. Listen carefully to what the other person is saying. Don't stop the other person's words.

3. Keep looking at the other person's eyes when he or she speaks.

4. Try to see the problems on the other person's side.

5. Never put anyone down. Saying things like "You are foolish (愚蠢的)" makes the talk difficult.

6. Try to find a result that makes both people happy.

Peer mediators never decide on the winner. They don't decide who is right or who is wrong. Instead they help disputants to find their own "win-win" result. A "win-win" result can make everyone feel good.

Peer mediators' work is often successful just because it gets disputants to talk to each other. And getting disputants to talk to each other is the first step in finding a "win-win" result.

1.Peer mediators' work is _.

2.What does the underlined phrase "put anyone down" mean in Chinese?

A. 贬低任何人   b.落后于任何人    

C. 奉承任何人 d.向任何人低头

3.What's the first step in finding a "win-win" result?

4.During the talk, if peer mediators say "You are a fool.",

5.Which of the following is TRUE according to the passage?