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　　Imagine you receive an e-mail that looks something like this：ARE YOU GOING TO CLASS TODAY?How does 　　1　　 this message make you feel?Why did the sender use 　　2　　 capital(大写)letters?Was he or she angry, 　　3　　 did that person just 　　4　　 to turn off the“Caps Lock”(大写锁定)on the computer．This e-mail“sounds”like the 　　5　　 is shouting because using all capital letters in an e-mail is 　　6　　 the way that people shout online．

　　Knowing when and when not to 　　7　　 capital letters is just one 　　8　　 of online etiquette(礼仪)．

　　Don't do anything online that you wouldn't do in 　　9　　 life．Don't use information that someone else has written, and 　　10　　 it's yours．Do share your knowledge of the Internet with others．

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