A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

What lesson did the author learn from the taxi driver?

    A．How to make the best use of time.

    B．How to do better in the service business.

    C．How to turn an interest into your career.

    D．How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

    A．Because he was afraid he would be photographed in the cab.

    B．Because he was worried what the driver could be up to.

    C．Because he was amazed by the way the driver was treating him.

    D．Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that          .

    A．the taxi driver couldn’t accept just being average

    B．the author was anxious to get back to meet a client

    C．when the author waited for a taxi at the airport, he was not in a rush

    D．the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver        .

    A．was dissatisfied wit his present job

    B．was once often rewarded for being a model worker

    C．enjoyed offering his customers more than they expected

    D．was forced to become a taxi driver to support his family

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
【小题1】What lesson did the author learn from the taxi driver?

A．was dissatisfied wit his present job

B．was once often rewarded for being a model worker

C．enjoyed offering his customers more than they expected

D．was forced to become a taxi driver to support his family

B
　　More and more young people enjoy having pets,but they don't like to keep them.At present in Changchun,people prefer to rent pets and play with them during weekends,regarding this as a fashionablelifestyle.
　　Mr.Feng,from Jilin Province,likes pet dogs.Last weekend he rented a Scottish shepherd dog from a localpet shop.He bathed the dog,and went walking with it.He said he could not keep pets in his spare time because he was busy everday except weekends.To rent pets during weekends seemsto be the most practical and economical way to relax himself.
　　A manager from a pet shop says his customers(主顾) are all like Mr.Feng,usually too busy to keeppets,and some of them have never kept any pets before. But they hope torent pets and learn to keep pets so that they can know whether they can be good pet masters or not.
　　It's reported that all pets for rent need to beimmunized(免疫).Before they are rented out,pet shops will teach their customers the ABCs of pet keeping and preparing pet food based on each pet's taste.
　　Shop assistants will also provide(提供)different konds of services for pets like health checkup if their customers want to rent pets for a longer period.
　　Dogs for rent are often not ordinary ones,so their rent is high,usually 200 - 500 yuan(US＄ 25-63) per day.Sometimes,you have to leave thousands of yuan with the owner before you can take a dog away.
　　60.Mr.Feng rents pets instead of keeping them mainly because _______.
　　A.it's cheaper                  B.it is more fun
　　C.he has little spare time         D.he wants a new pet for each week
　　61.What do we know about those who rent pets?
　　A.None of them ever kept a pet before.
　　B.They'll become pet owners later.
　　C.They enjoy having pets.
　　D.They want to help protect animals.
　　62.The underlined phrase "the ABCs(of…)"in the 4th paragraph refers to "______(of…)".
　　A.the possible dangers           B.the basic knowledge
　　C.the communicative language    D.the rules set by the shops
　　63.The dogs' rent is high because___________.
　　A.the customers are rich           B.there are few dogs to rent
　　C.their owners hate to leave them    D.they are top - class dogs

Do you enjoy seeing the stars twinkling at night ? Or do you love the ocean and sea, diving and racing with lovely dolphins? With heavy burdens on their shoulders, teenagers find it hard to pull out. Even if they are free, they prefer to occupy themselves with computer games or watching TV. How to get children away from screens is a great concern for parents. Now there is some good news for those concerned parents and teachers.

A campaign is being launched to encourage children to surrender 30 minutes of screen time a day to head for the great outdoors.

The newly formed Wild Network – a collaboration of nearly 400 organizations – is attempting to attract youngsters away from television and computer screen and into fields, woods and parks.

Organizers say it is the UK's biggest ever campaign to reconnect children with nature and outdoor play, and claim it could help improve fitness, mental alertness and general well–being.

A documentary film, Project Wild Thing, will herald the launch at more than 50 cinemas across the UK from Friday. It looks at the increasingly fragile link between children and nature.

Members of the network include the National Trust, RSPB, Play England and the NHS sustainable development unit.

Andy Simpson, chairman of the Wild Network, said: "The tragic truth is that kids have lost touch with nature and the outdoors in just one generation. Time spent outdoors is down, roaming ranges have fallen drastically, activity levels are declining and the ability to identify common species has been lost."

Suggestions of how to get more time in nature include collecting conkers(板栗), camping or snail racing, and observing autumn colour on trees.

From January, the network will aim to make suggestions to politicians on how government can do more to get children muddy and bright-eyed.

This is not the first time the message of less screen, more play has been brought up. Children in the 1980s were entreated to do the same by the BBC TV series Why Don't You, which somewhat confusingly called on its viewers to "switch off your TV set, and go do something less boring instead".

1.What is the main purpose of the campaign in UK?

A. To save 30 minutes for watching TV programme each day.

B. To encourage children to play outdoors.

C. To see the documentary film, Project Wild Thing.

D. To teach students how to learn more efficiently in schools.

2.According to the organizers of Wild Network, there will be many advantages from the campaign except _______.

A. improving health conditions

B. keeping touch with nature

C. learning more about wildlife

D. teaching children how to make full use of their spare time

3.The underlined part “ to get children muddy and bright-eyed ” means “_______ ”.

A. to make children covered with mud

B. to urge politicians to do more things for children

C. to encourage children to take part in outdoors activities

D. to help children identify common species

4.Which of the following could be the best title for the passage?

A. A new campaign.                                                          B. Less screen, more play outdoors.

C. A newly formed Wild Network.                                 D. Children get to know wild things.

Do you long for lasting camp memories? Sure we can guarantee it.

    Shadow Ridge Summer Camps offer so many exciting things for campers to do. Unlike other camp programs that include horses as a small part of their program, at Shadow Ridge horses ARE the program ! We are 100% horse from stable（马厩）management, nature walks, and track rides to bedroom furnishings.

Horses help us achieve many of our aims. Girls can learn to develop responsibility, self-confidence and personal connections in their lives while having fun. Using horses as a wonderful tool for education, our camps offer an interesting place for growth and learning:

Imagine each girl having her very own horse to spend time with and a best friend to love and take care of. Each camper is responsible for a horse for the week. Our riding program provides a lot of riding and lesson time. Campers will learn how to take care of the horse and the tack（马具）, as well as how to ride. Days are filled with horse-related activities to strengthen the connection between each girl and horse, as the girls learn to work safely around the horses.

At Shadow Ridge we try to create a loving, caring family atmosphere for our campers. We have “The Bunkhouse”（4 girls）, the “Wranglers Roost”（4 girls）, and “The Hideout”（2 girls）in our comfortable 177-year-old farm house. All meals are home cooked, offering delicious and healthy food for the hungry rider.

Our excellent activities create personalized memories of your child’s vacation. Each child will receive a camp T-shirt and a photo album （usually 300-500 pictures） of their stay at camp.

Our camps are offered during June, July and August 2013, for small groups of girls aged

13-16 years, not only from Canada but also other parts of the world.

    We will send you full program descriptions at your request.

1.What is the main purpose of the passage?

A. To attract people to the camps.

B. To talk about camping experiences

C. To describe the programs of the camps.

D. To explain the aims of the camps.

2.What do we know about the camp programs at Shadow Ridge?

A. Campers are required to wear camp T-shirts.

B. Horses play a central role in the activities.

C. Campers learn to cook food for themselves.

D. Horse lessons are offered all the year round.

3.The programs at Shadow Ridge mainly aim to help people ________.

A. understand horses better

B. enjoy a family atmosphere

C. have fun above other things

D. achieve an educational purpose

4.The passage is written mainly for ________.

A. horse riders     B. teenage girls   C. Canadian parents    D. international travelers