阅读理解

阅读下列短文，从每题所给的A、B、C、D四个选项中选出最佳选项。

　　When a consumer (消费者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty(保单), or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

　　A simple and common method used by many consumers is to complain(投诉) directly to the store manager. In general, the“higher up”the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually in the consumer’s favour, taking it as true that he or she has a just right.

　　Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

　Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong. If this cannot be done, the consumer will succeed by presenting specific information as to what is wrong, rather than by making general statements. For example,“The left speaker does not work at all and the sound coming out of the right one is unclear”is better that“This stereo (立体音响) does not work.”

　　The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten(恐吓) to take the seller to the court or report the seller to a public organization responsible for protecting consumers’ right.

1．When a consumer finds what he bought has a fault in it, he should first ________.

[　　]

A．complain personally to the manager

B．show something provable in written form to the store

C．threaten to take the matter to court

D．write a firm letter of complaint to the store

2．If a consumer wants a quick settlement of his problem, it’s better to complain to ________.

[　　]

A．a shop assistant

B．the producer

C．a public organization

D．the store manager

3．The most effective complaint about what was bought can be made by ________.

[　　]

A．showing the fault of it to the producer

B．saying firmly it is of poor quality

C．asking politely to change it

D．explaining exactly what is wrong with it

4．The passage tells us ________.

[　　]

A．how to make the complaint have a good effect

B．how to settle a consumer’s complaint

C．how to avoid buying something wrong

D．how to deal with complaints from consumers??

阅读理解

阅读下列短文，从每题所给的四个选项(A、B、C、D)中选出最佳选项。

　　When a consumer(消费者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty (保单), or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

　　A simple and common method used by many consumers is to complain (投诉) directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right.

　　Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in the letter.

　　Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo (立体音响)does not work.”

　　The store manager may advise the consumer to write to the producer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐吓) to take the seller to court or report the seller to a public organization responsible for protecting consumers' ringhts.

1．When a consumer finds what he bought has a fault in it, he should first ________.

[　　]

A．complain personally to the manager

B．show something provable in written form to the store

C．threaten to take the matter to court

D．write a firm letter of complaint to the store

2．If a consumer wants a quick settlement of his problem, it's better to complain to ________.

[　　]

3．The most effective complaint about what was bought can be made by ________.

[　　]

A．explaining exactly what is wrong with it

B．saying firmly it is of poor quality

C．asking politely to change it

D．showing the fault of it to the producer

4．The passage tells us ________.

[　　]

A．how to make the complaint have a good effect

B．how to settle a consumer's complaint

C．how to avoid buying something wrong

D．how to deal with complaints from consumers

Learning to Accept

I learned how to accept life as it is from my father. 21_,he did not teach me acceptance when he was strong and healthy,but rather when he was 22 and ill.

My father was 23 a strong man who loved being active, but a terrible illness 24 all that away.Now he can no longer walk and he must sit quietly in a chair all day. Even talking is 25 . One night, I went to visit him with my sisters. We started 26 about life,and I told them about one of my 27 . I said that we must very often give things up 28 we grow—our youth, our beauty, our friends---but it always 29 that after we give something up,we gain something new in its place. Then suddenly my father 30 up. He said, “But, Peter,I gave up 31 ! What did I gain?” I thought and thought, but I could not think of anything to say. 32 , he answered his own question: “I 33 the love of my family.” I looked at my sisters and saw tears in their eyes,along with hope and thankfulness.

I was also 34 by his words. After that, when I began to feel irritated(恼怒的)at someone, I 35 remember his words and become 36 . If he could replace his great pain with a feeling of love for others, then I should be 37 to give up my small irritations. In this 38 ,I learned the power of acceptance from my father.

Sometimes I 39 what other things I could have learned from him if I had listened more carefully when I was a boy. For now, though, I am grateful for this one 40 .

21．A．Afterwards　　　　 B．Therefore　　　　　 C．However　　　　　　 D．Meanwhile　　　　

22．A．tired　　　　　　　　　 B．weak　　　　　　　　　 C．poor　　　　　　　　　 D．slowly　　　　　　　

23．A．already　　　　　　　 B．still　　　　　　　　　　 C．only　　　　　　　　　 D．once　　　　　　　　　

24．A．took B．threw C．sent D．put　　　　　　　　　　

25．A．impossible　　　　　 B．difficult　　　　　　　 C．stressful　　　　　　 D．hopeless

26．A．worrying　　　　　　 B．caring　　　　　　　　 C．talking　　　　　　　　 D．asking　　　　　　　　

27．A．decisions　　　　　　 B．experiences C．ambitions　　　　　 D．beliefs　　　　　　　　

28．A．as　　　　　　　　　　　 B．since　　　　　　　　　 C．before　　　　　　　　 D．till　　　　　　　

29．A．suggests　　　　　　 B．promises　　　　　　 C．seems D．requires　　　　　　

30．A．spoke　　　　　　　　 B．turned　　　　　　　　 C．summed　　　　　　 D．opened　　　　

31．A．something　　　　　 B．anything　　　　　　 C．nothing　　　　　　　 D．everything

32．A．Surprisingly　　　　 B．Immediately　　　　 C．Naturally　　　　　　 D．Certainly

33．A．had　　　　　　　　　　 B．accepted　　　　　　 C．gained　　　　　　　　 D．enjoyed

34．A．touched　　　　　　　 B．astonished　　　　　 C．attracted　　　　　　 D．warned

35．A．should　　　　　　　　 B．could　　　　　　　　 C．would　　　　　　　　 D．might　　　　　　　　

36．A．quiet　　　　　　　　　 B．calm　　　　　　　　　 C．relaxed　　　　　　　 D．happy　　　　

37．A．ready　　　　　　　　 B．likely　　　　　　　　　 C．free　　　　　　　　　 D．able

38．A．case　　　　　　　　　 B．form　　　　　　　　　 C．method　　　　　　　 D．way　　　　　　　　　

39．A．doubt　　　　　　　　 B．wonder　　　　　　　 C．know　　　　　　　　 D．guess

40．A．award　　　　　　　　 B．gift　　　　　　　　　　 C．lesson　　　　　　　　 D．word

第二节 完形填空（共20小题：每小题1分，共20分）

 阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳选项，并在答题卡上将该项涂黑。

Learning to Accept

I learned how to accept life as it is from my father.   36__, he did not teach me acceptance when he was strong and healthy, but rather when he was   37   and ill.

My father was   38   a strong man who loved being active, but a terrible illness   39   all that away. Now he can no longer walk, and he must sit quietly in a chair all day. Even talking is   40   . One night, I went to visit him with my sisters. We started   41   about life, and I told them about one of my   42.__ .I said that we must very often give things up

  43   we grow—our youth, our beauty, and our friends— but it always   44  that after we give something up, we gain something new in its place. Then suddenly my father   45   up. He said, “But, Peter, I gave up   46  ! What did I gain?” I thought and thought, but I couldn't think of anything to say.   47  , he answered his own question: “I   48   the love of my family,” I looked at my sisters and saw tears in their eyes, along with hope and thankfulness.

I was also   49   by his words. After that，when I began to feel irritated（愤怒的）at someone, I   50   remember his words and become   51  . If he could replace his great pain with a feeling of love for others, then I should be   52   to give up my small irritations. In this   53  , I learned the power of acceptance from my father.

Sometimes I   54   what other things I could have learned from him if I had listened more carefully when I was a boy. For now, though, I am grateful for this one   55  .

36．A．Afterwards      B．Therefore  C．However   D．Meanwhile

37．A．tired  B．weak C．poor  D．slow

38．A．already     B．still   C．only  D．once

39．A．took  B．threw       C．sent   D．put

40．A．impossible       B．difficult    C．stressful    D．hopeless

41．A．worrying  B．caring       C．talking      D．asking

42．A．decisions  B．experiences      C．ambitions  D．beliefs

43．A．as     B．since C．before      D．till

44．A．suggests    B．promises   C．seems       D．requires

45．A．spoke       B．turned      C．cheered     D．opened

46．A．something B．anything   C．nothing     D．everything

47．A．Surprisingly     B．Immediately     C．Naturally  D．Certainly

48．A．had   B．accepted   C．gained      D．enjoyed

49．A．moved      B．amazed     C．attracted   D．warned

50．A．should      B．could C．would       D．might

51．A．quiet B．calm  C．relaxed     D．happy

52．A．ready       B．likely       C．free   D．able

53．A．case  B．form C．method     D．way

54．A．doubt       B．wonder     C．know D．guess

55．A．award       B．gift   C．lesson       D．word

I learned how to accept life as it is from my father. 　36 , he didn't teach me acceptance when he was strong and healthy, but rather when he was 　37 and ill.

My father was 　38 a strong man who loved being active, but a terrible illness 　39 all that way. Now he can no longer walk, and he has to sit in a chair all day. Even talking is 　40 . One night, I went to visit him with my sisters. We started 　41 about life, and I told them about one of my 　42 . I said that we must very often give things up 　43 we grow-our youth, our beauty, our friends—but it always 　44 that after we give something up, we gain something new in its place. Then suddenly my father 　45 up. He said,“But，Peter, I gave up 　46 ! What did I gain?”I thought and thought, but I couldn’t think of anything to say. 　47 , he answered his own question,“I 　48 the love of my family. I looked at my sisters and saw tears in their eyes, along with hope and thankfulness.

I was also 　49 by his words. After that, when I began to feel irritated（生气）at someone, I 　50 remember his words and become 　51 . If he could replace his pain with a feeling of love for others, I should be 　52 to give up my small irritations. In this 　53 , I learned the power of acceptance from my father.

Sometimes I 　54 what other things I could have learned from him if I had listened more carefully when I was a boy. For now, though, I am grateful for this 　55 .

36．A．Afterwards　　　　　　 B．Therefore　　　　　　 C．However　　　　　　　 D．Meanwhile

37．A．tired　　　　　　　　　　　 B．weak　　　　　　　　　 C．poor　　　　　　　　　　 D．slow

38．A．already　　　　　　　　　 B．still　　　　　　　　　　　 C．only　　　　　　　　　　 D．once

39．A．took　　　　　　　　　　　 B．threw　　　　　　　　　 C．sent　　　　　　　　　　 D．put

40．A．impossible 　　　　　　 B．difficult　　　　　　　　 C．stressful　　　　　　　 D．hopeless

41．A．worrying　　　　　　　 B．caring　　　　　　　　　 C．talking　　　　　　　　 D．asking

42．A．decisions　　　　　　　 B．experiences　　　　　 C．ambitions　　　　　　 D．beliefs

43．A．as 　　　　　　　　　　　　 B．since　　　　　　　　　 C．before　　　　　　　　 D．till

44．A．suggests　　　　　　　　 B．promises　　　　　　　 C．seems　　　　　　　　　 D．requires

45．A．spoke　　　　　　　　　　 B．turned　　　　　　　　　 C．summed　　　　　　　 D．opened

46．A．something　　　　　　　 B．nothing　　　　　　　　 C．everyone　　　　　　　 D．everything

47．A．Surprisingly　　　　　 B．Immediately　　　　 C．Naturally　　　　　　　 D．Certainly

48．A．had　　　　　　　　　　　 B．accepted　　　　　　　 C．gained　　　　　　　　 D．enjoyed

49．A．touched　　　　　　　　 B．astonished 　　　　　 C．attracted　　　　　　　 D．warned

50．A．should　　　　　　　　　 B．could　　　　　　　　　 C．would　　　　　　　　　 D．might

51．A．quiet　　　　　　　　　　　 B．calm　　　　　　　　　　 C．relaxed　　　　　　　　 D．happy

52．A．ready　　　　　　　　　　 B．likely　　　　　　　　　 C．free　　　　　　　　　　 D．able

53．A．case　　　　　　　　　　　 B．form　　　　　　　　　　 C．method　　　　　　　　 D．way

54．A．suppose　　　　　　　　 B．wonder　　　　　　　　 C．know　　　　　　　　　 D．guess

55．A．award　　　　　　　　　　 B．gift　　　　　　　　　　　 C．lesson　　　　　　　　　 D．word