One day, many years ago, when I was working as a psychologist at a children's institution in England, an adolescent boy showed up in the waiting room．I went out there where he was 1 up and down restlessly．
Tim wore a black raincoat that was 2 all the way up to his neck．His face was pale, and he stared at his feet while wringing(扭)his hands nervously．He had 3 his father as a baby, and had lived with his mother and grandfather ever since．But the year before he turned 13, his grandfather and mother were killed in a car accident．
I looked at Tim．He was very 4 and depressed(in low spirits)．He refused to talk to me．The first two times we 5 , Tim only sat hunched up(蜷缩)in the chair without saying a word．As he was about to leave after the second visit, I put my hand on his shoulder．He didn't 6 back, but he didn't look at me either．
“Come back next week, if you like,”I said．I 7 a bit．Then I said,“I know it hurts．”
He came, and I 8 we play chess．He nodded．After that we played chess every Wednesday afternoon－in 9 and without making any eye contact．It's not easy for me to 10 in chess, but I admit that I made sure Tim won once or twice．
Usually, he arrived earlier, took the chessboard and pieces and set them up before I even got a(n) 11 to sit down．It seemed as if he enjoyed my 12 ．But why did he 13 look at me?
“Perhaps he simply needs someone to share his 14 with,”I thought．
One afternoon, Tim took off his raincoat and put it on the back of the chair．While he was setting up the chess pieces, his face seemed more 15 and his motions more lively．
Some months later, I sat staring at Tim's head, 16 he was bent over the chessboard．I was thinking about how little we knew about the healing(治疗)process． 17 , he looked up at me．“It's your 18 ,”he said．
After that day, Tim started talking．
Maybe I gave Tim something, but I learned a lot from him．He showed me how one-without any words－can 19 out to another person．All it 20 is a hug, a shoulder to cry on, a friendly touch, a sympathetic nature－and an ear that listens．