1.come

A.cold     B cock    C.comfort     D.improve

2.dead

A.eager     B.great   C.least       D.health

3.united

A.use        B.ugly     C.upstairs   D.put

4.ours

A、outside       B、cousins      C、nervous            D、clocks

5.thirsty

A theatre      B.thus       C.although      D.feather

A. They admit their mistakes.       

B. They are open to criticism.

C. They are willing to learn.                   

D. They’re in charge of their emotions.

E. They apologize when needed.     

F. They are generous with compliments. 

We all see and hear about extraordinary people around us and wonder why can’t we be more like them? Sometimes we chuck that notion as absurd and unachievable. I would say not so fast. It’s not the big things that make someone extraordinary. It’s the small things. Things over a period of time have the power to radically change your life. They become extraordinary by making a difference in someone’s life. Here are some of the things extraordinary people do every day:

1. __________

Just because you’re the boss, it doesn’t mean you are right every time. It doesn’t mean you have the best ideas. Learn to back up your ideas or decisions with reason. Use logic to explain things, not authority. By doing this your decisions might invite criticism, but you will also get an opportunity to improve.

2. __________

My friend’s boss made a huge mistake by tying up with an event management company. The whole purpose of the tie-up was to promote his company but it failed miserably. Instead of defending his idea and carrying on as if nothing happened, he apologized to the team for not including them in the decision making. It’s OK to admit you were wrong. You will not only gain the respect of your team mates, you will also gain credibility.

3.__________

Remember the time, say in school or at work when you worked really hard but got nothing in return. Not even a thank you. It hurts when your efforts are not recognized. So every chance you get to praise someone, do it. A simple “That was some great work, keep it up,” can go a long way in making the employee feel great about themselves. A compliment can have a positive impact on their lives. Your team/family will love you for it.

4. __________

We all make mistakes, but what makes a person big is when he is ready to apologize. Don’t try to hide behind excuses: “I didn’t mean to say it, it just happened.” “I was irritated with such and such person so…” No. Don’t try to shift blame. Just come right out and say you’re sorry.

5. __________

Sometimes it is very important to stay mum. Especially when you’re angry or irritated or bitter, you don’t want to end up saying things you didn’t really mean to. So they take their time, they process their emotions, think back to what happened, and then come to a decision about how to tackle it. Before you say anything, consider other’s feelings. Never be rash with words or actions.

Mark Twain said that “habit is habit, and not to be flung(扔) out the window by anyone, but coaxed (劝诱)downstairs a step at a time.” The chances of successfully changing negative behavior        when you make gradual changes that give you time to        negative patterns for positive ones.

On any given day, countless numbers of us get out of bed and        to begin to change a given behavior “today.” Whether it be exercising more, drinking less, managing time        or some other change in a negative behavior, we start out with high       . In a short time, however, a vast majority of people fail and are soon doing        it was they thought they shouldn't be doing.

 After considerable research, some researchers believe that behavior changes usually do not        if they start with the change itself.       , they believe that we must        a series of “stages” to adequately prepare ourselves for that        change. Once you have analyzed all the factors that        what you do, you must decide which behavior-change technique will work best for you.

According to the psychologist Albert Ellis, most        problems and related behaviors arise from irrational (不理性的) statements that people make to        when events in their lives are different from what they would like them to be. For example, suppose alter doing        on an exam, you say to yourself, “I can't believe I failed that easy exam, I’m so stupid.” By changing this irrational “catastrophic” self-talk into rational,        statements about what is really going on, you can increase the        that positive behaviors will occur.

 Positive self-talk might be        as follows: “I really didn’t study enough for the exam. I just need to prepare for the next       .”

 Such self-talk will help you to recover quickly from        and take positive steps to correct the situation. Some other technique like purposefully        or stopping negative thoughts and refusing to dwell on(沉湎于) negative images can also spare you wasted energy, time and emotional resources and move on to positive changes.

1.A. decline       B. remain  C. disappear      D. improve

2.A. substituteB. cancel     C. find       D. ignore

3.A. refuse        B. determine     C. hesitate         D. advocate

4.A. more B. better   C. worse   D. less

5.A. values         B. requirements        C. expectations D. levels

6.A. whicheverB. however         C. wherever      D. whatever

7.A. succeed     B. fail         C. exist      D. fade

8.A. NeverthelessB. Otherwise C. Instead D. Moreover

9.A. look throughB. break through    C. go through    D. pull through

10.A. initial        B. temporary     C. instant  D. eventual

11.A. involve     B. influence       C. explain D. adjust

12.A. emotionalB. physical         C. technical       D. professional

13.A. all    B. others   C. someone       D. themselves

14.A. poorly      B. carefully        C. completely    D. slowly

15.A. positive    B. ridiculous      C. negative        D. explicit

16.A. danger     B. awareness     C. amount D. probability

17.A. written     B. phrased         C. listed     D. captioned

18.A. research  B. test        C. talk        D. problem

19.A. tirednessB. habits     C. disappointment     D. burdens

20.A. recalling  B. starting C. blocking         D. holding

 Banks view online banking as a powerful “value-added” tool to attract and keep new customers while helping to eliminate costly paper handling or teller（出纳员）interactions in an increasingly competitive banking environment .

Today , most large national banks , many local banks and credit unions offer some form of online banking , variously known as PC banking , home banking , electronic banking or Internet banking . Online banks are sometimes referred to as “brick-to-click” banks , both to tell them from “brick-to-mortar” banks that haven’t yet offered online banking , as well as from “virtual”（虚拟）banks that have no physical branches or tellers whatsoever .

The challenge（挑战）for the banking industry has been to design this new service channel in such a way that its customers will readily learn to use and trust it . Most of the large banks can now offer fully safe ,fully functional （功能的）online banking for free or for a small cost . As more banks succeed online and more customers use their sites , fully functional online banking will likely become as commonplace as automated teller machines (ATM).

Online banking has a lot of advantages . Unlike your corner bank , online banking sites never close; they’re at hand 24 hours a day , seven days a week , and they’re a mouse click away . If you’re out of state or even out of the country when a money problem appears , you can log on instantly to your online bank and take care of business . Online bank sites generally carry out and confirm （确认）deals at or quicker than ATM processing speeds . Many online banking sites now offer fashionable tools to help you manage all of your valuable items more effectively .

1.The word “eliminate” in the first paragraph probably means “         ”.

2.What is the challenge for the banking industry according to the text ?

3.From the text we can conclude that            .

4.What would be the best title for this text ?

 “It’s the best…uhh…What? You don’t want it?...,”the inexpertienced young man uttered,his hope dashed.

“Again,you disappointed me,Andrew.When are you going to learn? You have to be sure and confident. And think how best to make him part with his money. Apply yourself, Son. All your college education will not help if you don’t put your mind to selling. Think on your feet. Use psychology,” Andrew spoke with diffidence overwhelmed by his father’s criticism.

“You’ve been in this shop for six months and you haven’t succeeded in selling a single computer. I tell you what. I’ll give you one more chance. I’ll give you another three more weeks. If you still can’t make one sale, I’ll call in your elder brother to replace you. He will also take over the shop when I retire. There. I’ll just give you one last chance to prove yourself,” said Mr. Whitely, his patience wearing thin.

Andrew’s heart missed a beat. This time he would have to do it. Do or Die! A sense of urgency gripped him. Somehow he must prove himself to his father.

It was now the end of the day and the shop was being closed. The assistant employed by his father, called Mike, chuckled and put his arms round poor Andrew to comfort him,“ Sort it out yourself. It’s gotta come from yourself.” he said.

The shop was located in a bustling shopping center. Andrew left the shop and walked round the complex aimlessly and by chance entered a large bookstore. He glanced at the books and was about to leave when his eyes caught some interesting titles:‘ How to increase your confidence,’‘ The art of communication,’‘How to sell well’amongst others.

The next minute he was out of the store with the shopping bag bugling with books. In his apartment (for he loves separately from his parents and little sister),he settled himself in his easy chair and devoured the contents of the books, one by one. His keen intelligence enabled him to focus the details that matter and pick out the ideas and techniques expounded.In a week his image underwent a transformation. Gone was the stubble that used to give him an untidy image likened to a heroin addict.He was also smartly dressed now. Instead of his usual slurred speech and incoherence ,he spoke with clarity, purpose and forcefulness.He was more convincing and persuasive. Above all, confidence flowed from his being and he seemed to have learned a few tricks of the selling trade. He worked hard at his sales pitch and one day he succeeded in selling a computer. His first sale. He had finally achieved the quota of one sale within the given time frame of three weeks. The job, the shop, was his. He had to thank Mike for it. And now he had to go beyond his first successs and score, consistently and persistently. Nevertheless he had proved himself at last and the future looked bright and promising.

1.

We learn from the story that at the beginning Andrew’s father_________.

  A.holds the view that Andrew is hopeless

  B.has lost his patience with Andrew

  C.has given the shop to Andrew

  D.still hopes Andrew will improve

2.

We learn from the story that Andrew_________.

  A.has turned himself into an experienced sales manager

  B.has tried in vain to get his job done in six months

  C.has let his father down in the end

  D.has done well with the help of Mike

3.

What’s the most significant change of character in Andrew?

  A.He’s more convincing.                   B.He’s more hard-working.

  C.He is more confident.                   D.He is more intelligence.

4.

What conclusion can we draw from the story?

  A.Success depends on hard work,talent,and willingnesss to make changes.

  B.However hard you try, you won’t achieve success without others’ help

  C.It takes time to succeed, you have to try again and again and never give up

  D.It’s good communication skills and some tricks that result in big business.