Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.

People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.

When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.

When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.

By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.

A. suggest that customers believe what commercials say deeply

B. show readers the American idea on good customer service

C. express all the stores pay much attention to the customers

D. persuade readers to choose the stores with ads correctly

In the USA, what may you do at first if you want to do some shopping?

A. To visit a professional street with lots of similar stores.

B. To compare prices in many shops in the same street.

C. To make phone calls and get better shopping choices.

D. To receive other customers’ answers to the questions.

The Underlined words “a breeze” in Para.3 most probably means _________.

A. an easy job　　  B. a trouble　　    C. a funny thing　　    D. a boring task

Which of the followings shows American stores offer convenience to customers in this passage?

A. The store clerks don’t usually sit around watching TV or playing cards.

B. Some stores offer price bargain to the customers like a yard sale.

C. The clerks give customers a smile and a warm “thank you” after paying.

D. Some stores open new checkout lanes when the lanes are crowded.

　　On May 21, 2000, some American scientists were working at the computers to look for information they needed . Suddenly they saw a lot of very bright red spots crossing the computers’ screens. At the same time the computers were working much slower. To find out what was happening they stopped their work to check some parts of the computers. To their horror, they found out that most of their stored information was got rid of by computer viruses (病毒). Obviously all these computers had been infected by computer viruses.

It is said that the computer viruses were made by two or three Philippine young men fond of playing tricks. They all had excellent education. They created the viruses just to show their intelligence. The kind of computer virus is named I Love You Virus. This virus can hide in computers for long. When the time comes they will attack the computers by lowering the important functions, damaging their normal programs or even getting rid of a great deal of information which operators of the computers often use or store, what’s worse, it still can reproduce itself in great quantities within a short time.

We come to know that “I Love You” Virus often attacks computers on Mondays and that it is spreading to many computers in the world. Among the countries that suffered computer viruses last year are Britain, Australia, Switzerland and the USA. Those who made the computer muses have been found out slowly and carefully. But till now, how to get rid of the terrible viruses remains a problem.

1.When the viruses attack the computers, the computers will work _______.

　　A. normally　B. abnormally　C. faster　D. well

2 .Two or three Philippine young men created the computer viruses to _______.

　　A. damage the computers

　　B. test their ability quickly

　　C. tell the world that they were intelligent

　　D. play a trick in operators of the computers

3. According to the passage, computer viruses seem to________.

　　A. have been in nature for years

　　B. exist in any computers

　　C. be able to be got rid of in the near future

　　D. be difficult to get rid of at present

4.The most serious damage caused by the viruses is that_______.

　　A. the computer’s funtions are lowered

　　B. the normal programs are damaged

　　C. all the information stored in the computers is gone

　　D. the computers infected by the viruses can no longer be used

5. According to the passage, which of the following is true?

　　A. Scientists are trying to find a way to get rid of the viruses.

　　B. The viruses will come to the new computer after staying in the old one for some time.

　　C. Last year four countries found their computers were infected by 　　viruses.

　　D. The “I Love You” Virus is a great harm to human health.

第三部分：阅读理解（共20小题；每小题2分，共40分）
请阅读下列短文，从每题所给的四个选项（A、B、C、D）中，选出最佳答案，并在答题卡上将该选项的标号涂黑。
A
After my husband died suddenly from a heart attack，my world crashed around me. My six children were all under 10，and I was burdened with the responsibilities of earning a living，and caring for the children. I was fortunate to find a wonderful housekeeper to care for the children during the week，but from Friday nights to Monday mornings，the children and I were alone.
One Friday evening I came home from work to find a big pretty German Shepherd（牧羊犬）on our doorstep. This dog seemed to intend to enter the house. The children liked “German” immediately and begged me to let him in. I agreed to let him sleep in the basement. That night I slept peacefully for the first time in many weeks.
The following morning we made phone calls and checked lost-and-found ads for German’s owner，but with no results.
On Sunday I had planned to take the children on a picnic. Since I thought it best to leave German behind in case his owner came by，we drove off without him. When we stopped to get gas，we were amazed to see German racing to the gas station after us. No way was he going to be left behind.
Monday morning I let him out for a run. He didn’t come back and we were all disappointed. We were convinced that we would never see him again. We were wrong. The next Friday evening，German was back on our doorstep. Again he stayed until Monday morning，when our housekeeper arrived.
This pattern repeated itself every weekend for almost 10 months. We grew more and more fond of German. We took comfort in his strong，warm presence，and we felt safe with him near us. As German became part of the family，he considered it his duty to check every bedroom to be sure each child was cozy in bed.
Each week，between German’s visits，I grew a little stronger，a little braver and more able to handle; every weekend we were no longer alone and enjoyed his company. Then one Monday morning we patted him on the head and let him out for what turned out to be the last time. We never saw German again.
56．The dog first came to the family when _______________.
A．it was needed most
B．the writer became strong enough
C．the writer was away on a business trip
D．the writer was busy on the weekday
57．The family planned to go on a picnic without the German Shepherd because ____.
A．it was too wild to control
B．it was too young to walk so far
C．the owner might come by to pick it up
D．it might spoil the trip
58．The writer was ____________ the German Shepherd.
A．afraid of　　B．grateful to     C．cruel to 　　D．annoyed with
59．Which of the following can’t be used to describe the dog？
A．Loyal 　　　B．Helpful    C．Lovely 　　 D．Wild

Students must apply for a place before attending any class. Applications(申请), either by post or in person, are dealt with strictly in the order they are received at the Adult Education Office.
　　You can apply:
　　BY POST-Use the card provided with the exact fee. You'll be accepted on the course unless it is full, in which case we will inform you. An acknowledgement(承认) will not be made nor a receipt(收据) sent unless you provide a stamped addressed envelope. Receipts will normally be given out at the first class.
　　IN PERSON-Call at the Adult Education Office (ground floor, Block C) between approximately 9:00 a.m. and 3:00 p.m. (2:30 p.m. on Fridays), or at the College Reception Desk (at the main entrance) at the other times (in the evenings until about 7:30 p.m. on Fridays).
　　Students should note that popular classes may be full well before the course is to start, so that early application is strongly advised to avoid disappointment.
　　For the AUTUMN TERM, applications will be accepted by post (preferably) or in person from 1st August.
　　For the SPRING TERM, applications will be accepted from 1st December.
　　For the SUMMER TERM, applications will be accepted from 1st April.
68．Students who apply to the college by post will ________ .
　　A．avoid disappointment
　　B．be sent a bill
　　C．have an advantage over people applying in person
　　D．be informed if they haven't got a place
69．Students applying by post must ________ .
　　A．hand in a stamped addressed envelope in person
　　B．pay at the first class
　　C．bring the receipt to the first class
　　D．send payment with their application
70．Where can students apply in person?
　　A．At the College Reception Desk at 3:30 p.m.
　　B．At the Adult Education Office after about 3:30 p.m.
　　C．At the Adult Education Office at 9:30 a.m.
　　D．At the College Reception Desk at 2:20 p.m. on Fridays.
71．If students want to apply for the AUTUMN TERM, ________ .
　　A．they should check whether the course is full
　　B．they can apply by post or in person
　　C．applications must be received by August 1st
　　D．they must apply in person before August 1