It was late in the afternoon, and I was putting the final touch on a piece of writing that I was feeling pretty good about. I wanted to save it, but my cursor(光标) had frozen. I tried to shut the computer down, and it seized up altogether. Unsure of what else to do, I yanked (用力猛拉) the battery out.
Unfortunately, Windows had been in the midst of a crucial（紧要关头） undertaking. The next morning, when I turned my computer back on, it informed me that a file had been corrupted and Windows would not load. Then, it offered to repair itself by using the Windows Setup CD.
I opened the special drawer where I keep CDs. But no Windows CD in there. I was forced to call the computer company's Global Support Centre. My call was answered by a woman in some unnamed, far-off land. I find it annoying to make small talk with someone when I don't know what continent they're standing on. Suppose I were to comment on the beautiful weather we've been having when there was a monsoon(季风) at the other end of the phone? So I got right to the point.
"My computer is telling me a file is corrupted and it wants to fix itself, but I don't have the Windows Setup CD."
"So you're having a problem with your Windows Setup CD." She has apparently been dozing and, having come to just as the sentence ended, was attempting to cover for her inattention.
It quickly became clear that the woman was not a computer technician. Her job was to serve as a gatekeeper. Her only duty, as far as I could tell, was to raise global stress levels.
To make me disappear, the woman gave me the phone number for Windows' creator, Microsoft. This is like giving someone the phone number for, I don't know, North America. Besides, the CD worked; I just didn't have it. No matter how many times I repeated my story, we came back to the same place. She was calm and polite.
When my voice hit a certain decibel (分贝), I was passed along, like a hot, irritable potato, to a technician.
"You don't have the Windows Setup CD, ma'am, because you don't need it," he explained cheerfully.
"Windows came preinstalled on your computer!"
"But I do need it."
"Yes, but you don't have it." We went on like this for a while. Finally, he offered to walk me through the use of a different CD, one that would erase my entire system. "Of course, you'd lose all your e-mail, your documents, your photos." It was like offering to drop a safe on my head to cure my headache. "You might be able to recover them, but it would be expensive." He sounded delighted. "And it's not covered by the warranty (产品保证书)!"  The safe began to seem like a good idea, provided it was full.
I hung up the phone and drove my computer to a small, friendly repair place I'd heard about. A smart, helpful man dug out a Windows CD and told me it wouldn't be a problem. An hour later, he called to let me know it was ready. I thanked him, and we chatted about the weather, which was the same outside my window as it was outside his.
【小题1】Why did the author shut down her computer abruptly?

It was late in the afternoon, and I was putting the final touch on a piece of writing that I was feeling pretty good about. I wanted to save it, but my cursor(光标) had frozen. I tried to shut the computer down, and it seized up altogether. Unsure of what else to do, I yanked (用力猛拉) the battery out.

Unfortunately, Windows had been in the midst of a crucial（紧要关头） undertaking. The next morning, when I turned my computer back on, it informed me that a file had been corrupted and Windows would not load. Then, it offered to repair itself by using the Windows Setup CD.

I opened the special drawer where I keep CDs. But no Windows CD in there. I was forced to call the computer company's Global Support Centre. My call was answered by a woman in some unnamed, far-off land. I find it annoying to make small talk with someone when I don't know what continent they're standing on. Suppose I were to comment on the beautiful weather we've been having when there was a monsoon(季风) at the other end of the phone? So I got right to the point.

"My computer is telling me a file is corrupted and it wants to fix itself, but I don't have the Windows Setup CD."

"So you're having a problem with your Windows Setup CD." She has apparently been dozing and, having come to just as the sentence ended, was attempting to cover for her inattention.

It quickly became clear that the woman was not a computer technician. Her job was to serve as a gatekeeper. Her only duty, as far as I could tell, was to raise global stress levels.

To make me disappear, the woman gave me the phone number for Windows' creator, Microsoft. This is like giving someone the phone number for, I don't know, North America. Besides, the CD worked; I just didn't have it. No matter how many times I repeated my story, we came back to the same place. She was calm and polite.

When my voice hit a certain decibel (分贝), I was passed along, like a hot, irritable potato, to a technician.

"You don't have the Windows Setup CD, ma'am, because you don't need it," he explained cheerfully.

"Windows came preinstalled on your computer!"

"But I do need it."

"Yes, but you don't have it." We went on like this for a while. Finally, he offered to walk me through the use of a different CD, one that would erase my entire system. "Of course, you'd lose all your e-mail, your documents, your photos." It was like offering to drop a safe on my head to cure my headache. "You might be able to recover them, but it would be expensive." He sounded delighted. "And it's not covered by the warranty (产品保证书)!"  The safe began to seem like a good idea, provided it was full.

I hung up the phone and drove my computer to a small, friendly repair place I'd heard about. A smart, helpful man dug out a Windows CD and told me it wouldn't be a problem. An hour later, he called to let me know it was ready. I thanked him, and we chatted about the weather, which was the same outside my window as it was outside his.

1.Why did the author shut down her computer abruptly?

A．She had saved what she had written.

B．She couldn't move the cursor.

C．The computer refused to work.

D．The computer offered to repair itself.

2.Which of the following is the author's opinion about the woman at the Global Support Centre?

A．She sounded helpful and knowledgeable.

B．She was there to make callers frustrated.

C．She was able to solve her computer problem.

D．She was quick to pass her along to a technician.

3.According to the passage, the solution offered by the technician was_________________.

A．effective          B．economical        C．unpractical        D．unsatisfied

4. "It was like offering to drop a safe on my head to cure my headache" in the last but one paragraph means that_____________________.

A．the technician's proposal would make things even worse

B．the technician's proposal could eventually solve the problem

C．files stored on her computer were like a safe

D．erasing the entire system was like curing a headache

5.It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the followings except ________________.

A．efficiency         B．location           C．setup CDs         D．attitude

I noticed the woman when I entered the newsroom. My secretary told me she wanted to put an ad to   36  a baby. So I suggested several    37 lines for these ads to her:   38 , Baby to love; or Dear Birth Mother, Let Us Help You. The ad would contain   39  about her and her husband: they were   40 , could afford to raise a child. But then something   41  me: the major newspapers carried ads like this and their  42  were larger than ours. “Have you tried the major ones?” I asked. “Yes, but all failed and one more wouldn’t   43 .” She handed me a check and left with a   44  smile.
A week later the woman called in a    45  of delight: “Please don’t run the ad again. We ’ve connected with   46 . The baby is due in a month.” Good news. I asked her if she   47  keep in touch if the adoption   48  to have a happy ending. She agreed but added when the adoption was final she was   49   to give me the story.
One day my phone rang. I   50  her voice immediately. “The adoption is final. Would you like to come and meet him?” Happily, I made a (an )  51  with her for the next day. “His name is Ben,” she said, as I started to take                  52 . “He slept through the night from the start. Now he’s smiling and starting to turn over. Of course I’m not   53  him. If he is a little slow.” She paused. “ Oh, I should tell you Ben has Down’s Syndrome.(唐氏综合症)” I stopped writing . I wasn’t sure how to   54 . But she smiled “Ben was meant for us, don’t you see? He needs me more than a   55  developing child would.” She sat on the sofa, holding her son. Both of them smiled. “You wanted a story with a happy ending,” said the woman “ You got it.”

I noticed the woman when I entered the newsroom. My secretary told me she wanted to put an ad to   36   a baby. So I suggested several    37  lines for these ads to her:   38  , Baby to love; or Dear Birth Mother, Let Us Help You. The ad would contain   39   about her and her husband: they were   40  , could afford to raise a child. But then something   41   me: the major newspapers carried ads like this and their  42   were larger than ours. “Have you tried the major ones?” I asked. “Yes, but all failed and one more wouldn’t   43  .” She handed me a check and left with a   44   smile.

   A week later the woman called in a    45   of delight: “Please don’t run the ad again. We ’ve connected with   46  . The baby is due in a month.” Good news. I asked her if she   47   keep in touch if the adoption   48   to have a happy ending. She agreed but added when the adoption was final she was   49    to give me the story.

   One day my phone rang. I   50   her voice immediately. “The adoption is final. Would you like to come and meet him?” Happily, I made a (an )  51  with her for the next day. “His name is Ben,” she said, as I started to take                   52  . “He slept through the night from the start. Now he’s smiling and starting to turn over. Of course I’m not   53   him. If he is a little slow.” She paused. “ Oh, I should tell you Ben has Down’s Syndrome.(唐氏综合症)” I stopped writing . I wasn’t sure how to   54  . But she smiled “Ben was meant for us, don’t you see? He needs me more than a   55   developing child would.” She sat on the sofa, holding her son. Both of them smiled. “You wanted a story with a happy ending,” said the woman “ You got it.”

1.A. afford         B. affect           C. adopt            D. adapt

2.A. ordinary       B. standard         C. effective        D. ridiculous

3.A. Wanted         B. To Want      C. Wanting      D. Want

4.A. address        B. data             C. picture          D. information

5.A. rich           B. stable           C. considerate      D. lonely

6.A. occurred to    B. turned to        C. referred to      D. wrote to

7.A. titles             B. circulations     C. names            D. columns

8.A. kill           B. work             C. hurt             D. do

9.A. warm       B. weird            C. weak             D. wild

10.A. spirit        B. tone             C. way              D. sound

11.A. a birth mother B. a lovely baby   C. an ad company    D. an orphanage

12.A. might         B. should           C. would            D. dared

13.A. turned over   B. turned up        C. turned out       D. turned down

14.A. safe          B. comfortable      C. brave            D. honest

15.A. classified    B. identified       C. picked           D. recognized

16.A. look          B. appointment C. appearance  D. call

17.A. pains         B. pictures             C. clues            D. notes

18.A. rushing       B. speeding         C. pressing         D. running

19.A. reply         B. react            C. restore          D. release

20.A. steadily      B. gradually        C. normally         D. regularly