网址：http://m.1010jiajiao.com/timu3_id_3161110[举报]
I have eaten in your restaurant many times and have always been happy with the food and service.What happened last Saturday evening made me disappointed.
It was my son's birthday so we booked a no-smoking table at your restaurant for 7:30 p.m.We arrived on time but were given a table in the smoking section.I asked to move but was told that there were no other tables.A lot of people were smoking so it was uncomfortable.
Our first waitress,Janet,was polite and helpful.She gave us free drinks for waiting not long.Our food also came quickly and looked fresh and nice.When my wife had eaten most of her meal,she found a dead cockroach (蟑螂) in the vegetables,she was shocked and waned to leave.At first,the waitress told us it was a piece of garlic(大蒜).When we told her that garlic did not have legs,she apologized and took the food away.
We asked for the bill,expecting not to pay for my wife's meal.Nobody came.After 15 minutes,I asked to see the manager.The head waiter told us that you were on holiday.I complained again about the horrible cockroach. He told me Janet had finished working.He didn't believe my story and gave me bill for three meals.I argued with him but was forced to pay.
The waitress,Janet,was always friendly,but I would like an apology from your impolite head waiter and a full refund for our meals which cost $68.Until then,I will not eat at your restaurant or recommend it to anyone.
You can contact me at 7423254 or through E-mail if you want more information.
Thank you very much for your attention.
Yours sincerely
1.Mr Yuan ______ before last Saturday.
A.had no complaints with the restaurant
B.was disappointed with the restaurant
C.had to wait for his table
D.rarely ate the restaurant
2.Mr Yuan's family ______.
A.were late so they had to sit in the smoking section.
B.got to the restaurant at 8:00 p.m.
C.had to wait for 30 minutes before they were given a table
D.were happy with their table
3.The head waiter didn't believe Mr Yuan because ______.
A.the waitress didn't tell him what had happened.?
B.he had heard that the cockroach was garlic
C.he didn't want to give Mr Yuan a refund
D.the manager was on holiday
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From time to time I received PC magazines from well meaning editors. Reading them, I recognized the 1 characters, but the whole thing is Creek to me. When faced with such publications, I think to myself, “They might 2 send newspapers or magazines to a blind person. ”I 3 to say it, but I have to admit I don't 4 know how to type, much 5 how to enjoy the Internet. Several times I've tried to learn to use a computer and each time I gave up 6 , for it is not really very user-friendly. I was afraid of all mechanical 7 , afraid of the keyboard and the jumping mouse. I was content with the 8 that my classmate, Bai Yansong, another prime time host, also wrote his articles by 9 . He told me that feeling the 10 of the pen 11 the surface of the paper gave him a kind of 12 . I had the 13 feeling and found it a good excuse not to use a computer. By 1999, however, I 14 felt this attitude was right. One day I went to my supervisor's(导师) home to 15 an article that was hand-written and a little muddily done. Hearing my 16 , the wife of my supervisor said, “It doesn't matter. I can type it out on my computer. ” “You can use a computer?”
“Sure. I learned to use it when I was 70.”
I was so 17 that I wasn't able to cry out a single word. 18 out of their flat, I made up my mind for the one-hundredth time to start learning to use a computer. I still had Bai Yansong to 19 me company, but once he started learning to use the computer, he would 20 very fast and then I would be really alone, wouldn't I?
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If you want to teach your children how to say sorry, you must be good at saying it yourself, especially to your own children. But how you say it can be quite tricky.
If you say to your children “I’m sorry I got angry with you, but …” what follows that “but” can render the apology ineffective: “I had a bad day” or “your noise was giving me a headache ” leaves the person who has been injured feeling that he should be apologizing for his bad behavior in expecting an apology.
Another method by which people appear to apologize without actually doing so is to say “I’m sorry you’re upset”; this suggests that you are somehow at fault for allowing yourself to get upset by what the other person has done.
Then there is the general, all covering apology, which avoids the necessity of identifying a specific act that was particularly hurtful or insulting, and which the person who is apologizing should promise never to do again. Saying “I’m useless as a parent” does not commit a person to any specific improvement.
These pseudo-apologies are used by people who believe saying sorry shows weakness. Parents who wish to teach their children to apologize should see it as a sign of strength, and therefore not resort to these pseudo-apologies.
But even when presented with examples of genuine contrition, children still need help to become aware of the complexities of saying sorry. A three-year-old might need help in understanding that other children feel pain just as he does, and that hitting a playmate over the head with a heavy toy requires an apology. A six-year-old might need reminding that spoiling other children’s expectations can require an apology. A 12-year-old might need to be shown that raiding the biscuit tin without asking permission is acceptable, but that borrowing a parent’s clothes without permission is not.
1.According to the author, saying “I’m sorry you’re upset” most probably means “_______”.
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A．You have good reason to get upset |
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B．I’m aware you’re upset, but I’m not to blame |
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C．I apologize for hurting your feelings |
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D．I’m at fault for making you upset |
2.We learn from the last paragraph that in teaching children to say sorry _______.
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A．the complexities involved should be ignored |
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B．their ages should be taken into account |
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C．parents need to set them a good example |
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D．parents should be patient and tolerant |
3.It can be inferred from the passage that apologizing properly is _______.
|
A．a social issue calling for immediate attention |
|
B．not necessary among family members |
|
C．a sign of social progress |
|
D．not as simple as it seems |
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When asked to point out one or two things that are most important to themselves, many put friends ahead of homes, jobs, clothes and cars.
A true friendship carries a long history of experience that determines who we are and keeps us connected. It is a treasure we should protect. Unfortunately, the better friends you are, the more probably you'll have disagreements. And the result can be what you don't want--an end to the relationship.
The good news is that most troubled friendships can be mended. First, don't let your pride get in your way. Most of us can forgive each other when differences are brought out in the open. Second, apologize when you're wrong--even if you've been wronged. Over the course of a friendship, even the best people make mistakes. Sometimes, it may be best if the wronged person takes the lead and apologizes. When you apologize, give your friend a chance to admit that he has been wrong. Third, see things from your friend's point of view （观点）. And finally, accept that friendships change as needs and lifestyles （生活方式）change. Making friends can sometimes seem easy. The hard part is keeping the connections strong during the natural ups and downs that have an effect on all relationships. My suggestion: Consider friendship an honor and a gift, and worth the effort to treasure and nurture （培养）.
(1).What would be the best title for the text?
[ ]
A．Easy Ways to Make Friends
B．Ups and Downs in Friendship
C．How to Mend a Troubled Friendship
D．How to Take the Lead in Making Friends
(2).The“wronged person”underlined in the text refers to a person ________.
[ ]
A．who has been mistaken for another
B．who has been blamed unfairly
C．who has treated friends badly
D．who has admitted his mistakes
(3).According to the text, a friendship can last long only if ________.
[ ]
A．we have much in common
B．we know our friends' mistakes
C．we treat our disagreements wisely
D．we have known one another for long
(4).What should we do if we follow the author's second suggestion?
[ ]
A．Stick to our own points of view.
B．Avoid making mistakes.
C．Make an apology first.
D．Change our lifestyles.
查看习题详情和答案>>单词拼写 (每空0.5分 共5分)
1.My father ___________ (坚持)I make an apology to the teacher for my rudeness.
2.The only___________ (解释)for his behavior is that he’s mad.
3.We had a(n) ___________ (争论)about where to build the lab.
4.Whose ____________ (过错)is it for the failure of the experiment?
5.American football doesn’t ___________ (使……感兴趣)me at all.
6.You cannot find our manager now; he is on v with his family.
7.Don’t t him—he’s telling a lie.
8. He wastes so much of his valuable time__________（聊天）on line.
9. Students are f___________ to smoke in school.
10. The policeman followed the person whose _________ ( 行为 ) was so strange for a while and then caught him.