A few years ago, Pioneer Hi-Bred International, where I was employed. purchased Norand Corporation. Pioneer's sales representatives in the field used Norand hand-held terminals to upload daily sales information and download new price and sales incentive information. Pioneer bought so many of these hand-held-terminals, the economies made the purchase of Norand look interesting. Owning Norand also allowed Pioneer to explore high-technology markets outside agriculture.
But after a few years, the emerging laptop PC technology made the hand-held units obsolete (已废弃的). Pioneer sold Norand at a loss. Pioneer always took a given percent of the annual profits to divide equally among all employees, so our profit-sharing checks were lower than if Pioneer had not purchased Norand. Additionally, my Pioneer stock was lower than it had been before the purchase of Norand. I was not pleased.
The CEO of Pioneer, Tom Urban, made annual formal visits to each of the Pioneer divisions to talk about the state of the business and to listen to employees' concerns. When he walked into the meeting room for his first visit after the sale of Norand, he acknowledged the group, remove his jacket, and neatly folded it across the back of the chair. He loosened his tie, undid his collar and rolled up his sleeves.The next thing he said was the last thing I ever expected to hear a CEO say.
He said, "I made a mistake buying Norand and I am sorry. I am sorry your profit-sharing was lower because of the purchase, and I am sorry your stock was hurt by the purchase. I will continue to take risks, but I am a bit smarter now, and I will work harder for you."
A great man and leader stood before us that day. As I sat listening to him, I knew I could trust him, and that he deserved every bit of loyalty I could give to him and to Pioneer. I also knew I could take risks in my own job.
In the brief moment of silence before the questions started, I recall thinking that follow him into any battle.
【小题1】All of the following are the results brought by Pioneer's purchase of Norand except     .

Want to stay away from colds? Put on a happy face.
Compared to unhappy people, those who are cheerful and relaxed are less likely to suffer from colds, according to a new study. It's possible that being happy helps the body fight illnesses, say the researchers from New York University.
"It seems that positive feelings may reduce the danger of illness," said the study's chief researcher Sheldon Cohen.
In an earlier study, Cohen found that people who were cheerful and lively caught coughs and colds less often. People who showed feelings were also less likely to tell their doctors that they felt ill.
In this study, Cohen's interviewed 193 adults every day for two weeks. During the interviews, the people were given colds by doctors and had to stay alone in a room for six days.
The results showed that everyone in the study was equally likely to get ill. But for people who said they felt happy during the research period, their illness are less serious and lasted for a shorter time.
Cohen believes that when people experience positive feelings, their body may produce a chemical that helps fight illness and disease. So if you are worried abut your health, look on the bright side more often.
【小题1】Which of the following was NOT a part of the study?

When I was quite young, I discovered that somewhere inside the telephone lived an amazing  person - "Information Please" and there was nothing she did not know.　
One day while my mother was out, I hit my finger with a hammer. The pain was terrible, but there was no one home to give me any sympathy. I walked around the house, finally arriving at the telephone! Quickly, I called “Information Please" and told her what happened.  She told me to open the icebox and hold a little piece of ice to my finger.
After that, I called "Information Please" for everything. When my pet bird died, I told
"Information Please" the sad story. She tried to comfort me, she said quietly, "Paul, always remember that there are other worlds to sing in." Somehow I felt better. Another day I was on the telephone, “How do you spell ‘grateful’? ". All this took place in a small town in the Pacific Northwest. When I was 9, we moved to Boston.
A few years later, on my way to college, my plane put down in Seattle. I had about half an
hour or so between planes. Without thinking, I dialed my hometown operator and said, "Information, please."    　　
Surprisingly, I heard the small, clear voice I knew so well, "Information." I hadn't planned on
this but I heard myself saying, "Could you please tell me how to spell ‘grateful’?"  
There was a long pause. Then came the soft-spoken answer, "I guess your finger must have
healed by now."   I laughed. "So it's really still you," I said, "I wonder if you have any idea how much you meant to me during that time."  I told her how often I had thought of her over the years and asked if I could call her again. "Please do," she said, "Just ask for Sally."　　
Three months later I was back in Seattle. A different voice answered me. I was told that Sally
passed away five weeks before.   　　
Before I could hang up she told me that Sally left a message for me—“Tell him I still say
there are other worlds to sing in. He'll know what I mean.”  I thanked her and hung up. I knew what Sally meant.
Never underestimate the impression you may make on others. Whose life have you touched
today?　
【小题1】
What does “Information, Please” refer to in the passage?

A famous teacher was speaking to the students at our school. He began his lesson by holding up a ￡100 bill. Then he said to the three hundred students, "Who would like to have this ￡100 bill?" The students began to put up their hands at once.
Then he said, "I am going to give this bill to one of you, but first, let me do this." He then made this bill into a ball. Then he said, "Who wants it?" Hands went into the air.
"Well," he said, "What if I do this?" and he dropped it on the floor and stepped on it. He picked up the dirty, crumpled bill and said, "Who still wants it?" Hands went back into the air.
"My friends," he said, "You've learned a valued lesson today. No matter what I did to the money, you still wanted it because it didn't go down in value. It was still worth ￡100.
Many times in our lives, we're dropped, crumpled, and stepped on by the chances we take and the things that happen to us. We feel as if we are worth nothing. But remember, no matter what has happened to you, you will never lose your value. You are always valuable to those who love you. Your value doesn't come from what you drop or whom you know，but WHO YOU ARE .
You are special and valuable. Don't ever forget it!
【小题1】The story happened ______.

I went through a training program and became a literacy volunteer last surnmen The training
I received, though excellent, did not tell me how it was to work with a real student, however. When I began to discover what other people's lives were like because they could not read, I realized the true importance of reading.
My first student Marie was a 44-year-old single mother of three. In the first lesson, I found out she walked two miles to the nearest supermarket twice a week because she didn't know which bus to take. When I told her I would get her a bus schedule, she told me it would not help because she could not  read it. She said she also had difficulty once she got to the supermarket,because she couldn't always remember what she needed. Since she did not know words, she could not write out a shopping list. Also, she could only recognize items by sight, so if the product had a different label, she would not recognize it as the product she wanted.
As we worked together, learning how to read built Marie's self-confidence,which encouraged her to continue her studies. She began to make rapid progress and was even able to take the bus to the supermarketelt. After this successful trip, she reported how self-confident she felt. At the end of the program, she began helping her youngest son,Tony, a shy first grader with his reading. She sat with him before he went to sleep and together they would read bedtime stories. When his eyes became wide with excitement as she read, pride was written all over her face. As she described this experience, I was proud of myself as well. I found that helping Marie to build her self-confidence was more rewarding than anything I had ever done before.
As a literacy volunteer, I learned a great deal about teaching and helping others. In fact, I may have learned more from the experience than Marie did.
【小题1】What did the author do last summer?