A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

What lesson did the author learn from the taxi driver?

    A．How to make the best use of time.

    B．How to do better in the service business.

    C．How to turn an interest into your career.

    D．How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

    A．Because he was afraid he would be photographed in the cab.

    B．Because he was worried what the driver could be up to.

    C．Because he was amazed by the way the driver was treating him.

    D．Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that          .

    A．the taxi driver couldn’t accept just being average

    B．the author was anxious to get back to meet a client

    C．when the author waited for a taxi at the airport, he was not in a rush

    D．the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver        .

    A．was dissatisfied wit his present job

    B．was once often rewarded for being a model worker

    C．enjoyed offering his customers more than they expected

    D．was forced to become a taxi driver to support his family

A young executive was traveling down a neighborhood street．He was watching for kids rushing out from between parked cars and slowed down when he thought he saw something．As his car passed，no children appeared．Instead，a brick smashed into his door! He slammed on the brakes(make his car stop)．The angry driver then jumped out of the car, caught the nearest kid and pushed him up against a parked car，shouting，“What was that all about and who are you?”

The young boy was apologetic．“Please，Mister．．．Please，I’m sorry…I didn’t know what else to do．I threw the brick because no one else would stop…”

With tears dripping down his face，the youth pointed to a spot just around a parked car．“It’s my brother，”he said．“He fell out of his wheelchair and I can’t lift him up．”

    Now sobbing(crying silently)，the boy asked the executive，“Would you please help me get him back into his wheelchair? He’s hurt and he’s too heavy for me．’’

   Moved beyond words，the driver tried to swallow the rapidly swelling lump in his throat．He hurriedly lifted the boy back into the wheelchair，then took out his fancy handkerchief and dabbed(a light touch) at the fresh scrapes and cuts．A quick look told him everything was going to be okay．“Thank you and may God bless you．”the grateful child told the stranger．

Shaken up for words，the man simply watched the little boy push his wheelchair—bound brother down the sidewalk toward their home．

   God whispers in our souls and speaks to our hearts．Sometimes when we don’t have time to listen，he has to throw a brick at us．Don’t go through life so fast that someone has to throw a brick at you to get your attention!

The executive slowed down because______.        .

A．he saw a boy throw a brick to his car         B．he saw a boy rush out from between cars

C．he was afraid some boys suddenly rushed out  D．a brick smashed into his door

The boy threw the brick to the car in order to_________.

A. disturb the driver on purpose    B．destroy the car of the stranger

C．ask someone to drive him home D．stop someone to help him

Knowing the reason why the boy threw the brick at his car the executive must feel       .

A．sympathized and excited   B．regretful and sympathized

C．ashamed and regretful     D．angry and regretful

After the boy’s brother feIl off his wheelchair,        .

A．the boy threw bricks at several cars  B．the boy tried to stop several cars

C．the boy’s brother was hurt seriously  D．the boy’s brother wanted to stop a car

From the last paragraph we can learn that         .

A．you shouldn’t drive so fast that someone throws at you

B．it is common to throw a brick at a car running too fast

C．you can’t go through your life without a brick throwing at you

D．you should pay more attention to others and help them

A friend and I were standing in line at the grocery store the other day, and I was telling her how lazy my children were．I had come in from work that morning, and like most times, my house was wrecked.

  “I believe children nowadays are just out for what they can get．They can never help keep our house clean.” I said, feeling unhappy.

“Do you know how happy you are?” a woman behind us asked．“I would love to go home and find my house a mess．I wouldn’t mind my floor being dirty．Nor would I mind the dirty clothes being piled high．I wouldn’t even mind anyone talking about my dirty home．I would love it．I would love to kick my way through the house just to get to my kids and be able to hug them, kiss them and tell them how much I love them．You see, my two children were killed in an accident． My house stays clean; my clothes stay put up; the dishes are done.”

“There are no fingerprints on my walls．There are no sounds of arguing, either．So you see, you are very lucky．I would give anything to be going through what you are now! How I’d love to be able to hold my kids, wipe away their tears and share their dreams! I wouldn’t care how my house looked．I would be happy just to have them.”

Now if you come into my house and see a big mess, you can think bad thoughts if you want, but I feel greatly blessed.(268 words)

The writer was complaining about her children to her friend because they ____.

       A．would go out without permission   B．couldn’t keep the house clean

       C．made her look dirty and bad   D．were too lazy to hug or kiss her

My house was wrecked in the first paragraph means my house _____.

       A．was very dirty                     B．was broken into

       C．needed to be painted       D．looked beautiful

What is the main idea of the passage?

       A．Children shouldn’t be left home alone.

       B．A mother lost her children in an accident.

       C．People should be thankful for what life gives.

       D．A mother complained about the mess at her house.

Do you enjoy watching beautiful sunsets and seeing wildlife in some of the best parts of Wisconsin? Do you like being around people who share the same respect and love for natural resources? If you say“yes”, then a fisheries biologist is a great career choice for you.
As you can probably guess, education is very important. A Bachelor of Science degree in fisheries or biology is strongly recommended(推荐). Many biologists have a Master’s degree. But it’s not only good education that prepares you for a career as a fisheries biologist—field experience is also important. Volunteer work, internships(实习) and short-term fish technician positions are good ways to gain valuable training that can give you an edge in the competitive job market.
In addition to good education and field experience, a fisheries biologist needs other skills. You’ll spend a lot of time working with the public, so it’s important to feel comfortable talking to a variety of people. Good communication, listening, and presentation(陈述) skills are a must.
A common misconception among many people is that fisheries biologists get to fish all the time. Most biologists wish that were true. But as a fisheries biologist, you are especially busy during the fishing season, which leaves little time for you to actually go fishing. It’s sad, but true.
Each day brings something different in the life of a fisheries biologist. In the spring and fall, you spend a lot of time on the water shocking fish in order to sample the population, studying fish, and talking with people. The winter is spent analyzing(分析) fish data and communication with the public.
So if you find fish interesting and fun to learn about, and like working both outside and inside, consider a career as a fisheries biologist. You’ll never be bored!
【小题1】We can infer this passage was written to       .

A woman was in a hurry to go to the airport. She told the cab driver to drive quickly. She was so absorbed in her own thoughts that she was not aware they were going by a different route.
Suddenly, a man got inside the cab. He took her handbag where she had placed her visa, passport, and all her money for the trip.
The driver, who was in cahoots with the robber, left her in the middle of that dark street. She cursed the world for being so mean to her, and thought how unlucky she was in that situation.
That very same night, she heard some shocking news．Tears flowed down her face．Flight 230,which was the plane that she was supposed to have boarded, had crashed．If she had not lost her precious belongings, she could have lost something far more important—her life．
Sometimes bad things really happen．We lose money, fail our exams, or are rejected by others．There are times when nothing seems to go our way．
So what should we do about it? Should we be disappointed? The answer is a resounding “No!" We must get rid of all these frustrations and start all over again in the consistent faith that we will get what we deserve．
Don't waste your time and energy on things that can't be changed．Continuous worrying will only affect your health and you'll be doing much more damage than what was previously done．
What if it was the other way round? What if we never ran out of good luck?
There was a man who won the lottery．He thought he was the luckiest person in the world．He became greedy and wasted all his money on everything he could get his hands on．
One day, he made it to the front page of the newspaper again．But this time, it was a different story．He had been killed because of his riches．
If you attain good luck, you can never be too secure about it．Hope for protection and guidance．Life is so unpredictable．You never know what will happen next．
Live one day at a time．we sometimes subject ourselves to unnecessary emotional trouble．We ask ourselves: "What if I don't get this done in time?" or "What if my family leaves me and I've got no one else to turn to?"
Live for the moment．Do what must be done for the present and the future will turn out just fine． Believe me．And believe in yourself．As Captain Planet always says: "The power is yours!"
【小题1】The underlined phrase "in cahoots with" in Paragraph 3 probably means "____"．