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One of the most common social fears is that we are not good enough. Perhaps you feel you won’t 21 others because they are more confident, successful, intelligent or attractive than you. Such thinking is misguided. The 22 of doing well is accepting yourself as you are.
When I was a student, I kept a diary filled with 23 memories. Some were painful memories from 24 when I felt hurt, confused, lonely and insecure. I 25 pieces of dreams and personal feelings of anger and hatred, 26 things I enjoyed such as magic shops and coin dealers.
Then a terrible thing happened. 27 dinner one night I realized I had left my diary in the cloakroom(衣帽间)outside the campus dining hall. 28 that somebody might read it and find out the truth about me, I 29 back, but it was gone.
Weeks passed, and eventually I gave up hope of ever finding it 30 . A month later, I was 31 up my jacket in the same place when I saw my brown 32 diary, just where I’d left it.
33 I read through the pages and found that a 34 had written the following, “God bless you. I’m 35 like you, only I 36 keep a diary, and I’m 37 to know there are others like me. I hope things turn out well for you.”
Tears came to my eyes. It had never dawned(开始为人所明白)on me that any one could know my inner feelings and also 38 things just like the way I did.
No matter what you are like, whether you’re rich or poor, brilliant or average, attractive or 39 , there are people like you. Discard(抛弃)your fears of not measuring up(符合期望), and 40 yourself as you are.
1.A. like B. impress C. consult D. admire
2.A. idea B. success C. secret D. purpose
3.A. private B. painful C. wonderful D. simple
4.A. works B. friends C. neighbors D. childhood
5.A. described B. hid C. showed D. noticed
6.A. instead of B. as well as C. in case of D. because of
7.A. Until B. When C. After D. Since
8.A. Excited B. Puzzled C. Surprised D. Frightened
9.A. walked B. searched C. turned D. ran
10.A. hardly B. soon C. again D. seldom
11.A. hanging B. looking C. turning D. breaking
12.A. new B. worn C. broken D. similar
13.A. Nervously B. Happily C. Sadly D. Excitedly
14.A. friend B. policeman C. stranger D. classmate
15. A. a lot B. a little C. nearly D. slightly
16.A. mustn’t B. don’t C. won’t D. can’t
17.A. sorry B. thankful C. curious D. anxious
18.A. feel B. enjoy C. remember D. hate
19.A. strong B. pretty C. clear D. plain
20.A. insist B. accept C. help D. balance
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are unsatisfied or angry about their own personal lives. The complainer has a need for their concerns to be
accepted. Whether it is in their professional or personal life, the complainer can't have peace of mind until
someone listens to their concerns. They feel dissatisfied and they don't just want things to change-they want
to be heard and understood. The key to effectively dealing with a complainer is by using your active listening
skills and trying to understand what their interests and needs are. They want to be heard and acknowledged-
not ignored and argued with.
Listen to the concerns. It's not enough sometimes just to fix the problems. The person has a psychological
need for someone to acknowledge his or her concerns. Let them get all of these piled frustrations (挫折) out
of their system before you address the problem. Listen and accept what they have to say. Encourage them to
keep on talking until all these frustrations have been let out.
Empathy (同情) with them. Imagine yourself walking around in their shoes and see the situation from
their point of view. Empathy is an important tool that you can use to serve cooperation. Use empathetic
statements such as, "If l were in your shoes, I'd be really angry, too."Reword their concerns back in your
own words. This lets them know that you have been listening and have understood everything correctly.
Repeating is also a powerful agreement-building tool.
Ask them what they would like you to do. In most cases, you will already know what the person wants,
but ask them what they would like you to do because it lets them walk away happy.
B. If I wore your shoes, I would also be happy too
C. If I were in your situation, I would also be angry
D. If I knew the situation of your shoes, I would not wear them
B. They are concerned about others' life.
C. They are dissatisfied with both their job and their life.
D. They need a listener and understanding.
a listener?
B. I'm also unsatisfied with my own job.
C. Pardon? What job would you like better?
D. What can I do for you?
B. teach readers to be patient with complainers
C. help deal with complainers' problems
D. help readers listen to complaints better
Some time ago , I discovered that one of my chairs had a broken leg .I didn’t think there would be any difficulty in getting it mended , as there were a whole lot of antique shops near my home .So I left home one morning carrying the chair with me .I went into the first shop expecting a friendly reception .I was quite wrong .The man wouldn’t even look at my chair .
The second shop , though slightly more polite , was just the same , and the third, and the fourth—so I decided that my approach must be wrong .
I went into the fifth shop with a plan in my mind .I placed the chair on the floor and said to the shopkeeper , “ Would you like to buy a chair ?” He looked it over carefully and said, “Yes , not a bad chair .How much do you want for it , sir ?” “Twenty pounds ,” I said .“OK ,” he said , “I’ll give you twenty pounds .” “It’s got a slightly broken leg ,”I said .“Yes I saw that , it’s nothing .”
Everything was going according to plan and I was getting excited .“What will you do with it ?” I asked .“Oh , it will be easy to sell once the repair is done .” “I’ll buy it ,” I said .“ What do you mean ? You’ve just sold it to me ,” he said . “Yes , I know but I’ve changed my mind .I’m sorry , I’ll give you twenty-seven pounds for it .” “You must be crazy ,” he said.Then suddenly the penny dropped .“ I know what you want .You want me to repair your chair.” “ You’re right ,” I said .“ And what would you have done if I had walked in and said , ‘ Would you mend this chair for me’ ?” “I wouldn’t have agreed to do it ,” he said .“We don’t do repairs , not enough money in it and too much trouble .But I’ll mend this for you , shall we say for a five?” He was a very nice man and was greatly amused (感到有趣) by the whole thing .
【小题1】We can learn from the text that in the first shop the writer .
A.was rather impolite |
B.was warmly received |
C.asked the shopkeeper to buy his chair |
D.asked the shopkeeper to repair his chair |
A.changed his mind | B.accepted the offer |
C.saw the writer’s purpose | D.decided to help the writer |
A.£5. | B.£7 | C.£20. | D.£27. |
A.honest | B.careful | C.smart | D.funny |
Some time ago , I discovered that one of my chairs had a broken leg .I didn’t think there would be any difficulty in getting it mended , as there were a whole lot of antique shops near my home .So I left home one morning carrying the chair with me .I went into the first shop expecting a friendly reception .I was quite wrong .The man wouldn’t even look at my chair .
The second shop , though slightly more polite , was just the same , and the third, and the fourth—so I decided that my approach must be wrong .
I went into the fifth shop with a plan in my mind .I placed the chair on the floor and said to the shopkeeper , “ Would you like to buy a chair ?” He looked it over carefully and said, “Yes , not a bad chair .How much do you want for it , sir ?” “Twenty pounds ,” I said .“OK ,” he said , “I’ll give you twenty pounds .” “It’s got a slightly broken leg ,”I said .“Yes I saw that , it’s nothing .”
Everything was going according to plan and I was getting excited .“What will you do with it ?” I asked .“Oh , it will be easy to sell once the repair is done .” “I’ll buy it ,” I said .“ What do you mean ? You’ve just sold it to me ,” he said . “Yes , I know but I’ve changed my mind .I’m sorry , I’ll give you twenty-seven pounds for it .” “You must be crazy ,” he said.Then suddenly the penny dropped .“ I know what you want .You want me to repair your chair.” “ You’re right ,” I said .“ And what would you have done if I had walked in and said , ‘ Would you mend this chair for me’ ?” “I wouldn’t have agreed to do it ,” he said .“We don’t do repairs , not enough money in it and too much trouble .But I’ll mend this for you , shall we say for a five?” He was a very nice man and was greatly amused (感到有趣) by the whole thing .
1.We can learn from the text that in the first shop the writer .
A.was rather impolite
B.was warmly received
C.asked the shopkeeper to buy his chair
D.asked the shopkeeper to repair his chair
2.The expression “the penny dropped” in the last paragraph means the shopkeeper .
A.changed his mind B.accepted the offer
C.saw the writer’s purpose D.decided to help the writer
3.How much did the writer pay ?
A.£5. B.£7 C.£20. D.£27.
4.From the text , we can learn that the writer was
A.honest B.careful C.smart D.funny
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